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Well Home Loans
4.8 from 152 reviews · View Statistics
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Reviews

4.8
152 reviews
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andrew
andrewGreater Melbourne (Outer), VIC

Beware the age barrier discrimination.

published

I did the full application on line which is very thorough, the website said congratulations I meet the criteria and a consultant would be in touch. Great. so far so good.
The next business day I got a call saying that I was too old. Even with a constant income stream to cover the loan. Age is one of the first things asked for on the application.
A waste of time applying.

Incentivised Review No
Loan TypeFixed Rate
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Red Guard
Red GuardSouth East Queensland, QLD

Over conservative and heartless lender

published

Time wasted as Well is backed by Bank Adelaide.

Both Well and Bank Adelaide are so reluctant about bonus payment and they even ask the employer to issue assurance in COVID-19, well done. The test criteria are set to turn you down with 5.5% interest and high monthly expense assumptions. In the end, you will be borrowing at less than 5 years of base salary.

Heartless lender, wouldn't recommend to anyone. Came here by word of mouth from OzBargain but clearly they do not deserve any reward and good borrowers at all. Will see how they survive in the future.

Transparency
3/5
Customer Service
3/5
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Sam
SamAdelaide
  • 3 reviews
  • 1 like

Would not recommend

published

Due to delayed and no communication from well home loans, it caused my life savings to disappear.
I am here to WARN you all to proceed at your own risk.
We are in recession currently due to COVID19 pandemic.
Well Home Loans not recommended at all.

John from credit assessment team is shame.

Transparency
1/5
Customer Service
1/5
Well Home Loans
Well HQ.Well Home Loans
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Sam
SamMetropolitan Adelaide, SA
  • 3 reviews
  • 4 likes

Hopeless

published

My experience with Well Home Loans was horrible, I just wasted my time & effort. Even though they offer cheap rates, this finance provider cater for selected clientele. Good for people who work Monday to Friday with fixed salary. They don't consider people work on rosters / on wages / on fringe benefits. Also, they consider only desktop valuation. They don't conduct a physical valuation.

Transparency
1/5
Customer Service
3/5
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Ben
BenMetropolitan Adelaide, SA
  • 3 reviews

Appalling customer service, 1 month of no reply despite 7 follow up emails/phonecalls

published
Transparency
3/5
Customer Service
1/5
Well Home Loans
Well HQ.Well Home Loans
Ben
Ben

Thank you for your response, I have been contacted by a manager offering an apology (and thankfully no excuses other than a promise to learn from it)

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Questions & Answers

Dee B.
Dee B.asked

Can I still borrow (First Home Buyer)even if I have a saved deposit amount that is less than 20% of the property price? ty

1 answer
Well Home Loans
Well HQ.Well Home Loans

Hi Dee,

As a First Home Buyer, we understand that it can be tough to keep saving for that deposit. We have options that allow for up to a 10% deposit (that is a 90% LVR). To help you out and crunch some numbers so you can see what your options are, it might be best to get in touch with our home loan experts and you can book an appointment direct with them at this link: https://wellmoney.link/book-pr

Kind regards,
Well Team

daz
dazasked

hi there no variable homeloans with your compnay

1 answer
Well Home Loans
Well HQ.Well Home Loans

Hi Daz, we certainly do have variable rate home loans - they are actually our most popular home loan type! We have variable rate offerings for both Investment and Owner Occupied home loans. You can see our variable rates on the website - https://www.wellhomeloans.com.au/home-loans/low-rate-owner-occupier/

Hope that helps!

Cody
Codyasked

HI, we are looking to refinance approx. $150,000 but split, part variable and part fixed with several offsets on the variable and redraw capabilities. Is this scenario something you can package?

3 answers
Well Home Loans
Well HQ.Well Home Loans

Hi Cody,
On our Well Balanced home loan we can accommodate split loans (part fixed, part variable) and we also allow multiple offset accounts (though each one will attract the standard offset fee). The only issue we would have with your scenario is that our current minimum loan amount is $200,000.

Cody
Cody

Thank you, how much are the standard offset fees? We currently enjoy fee free offsets accounts.

Well Home Loans
Well HQ.Well Home Loans

No worries Cody,

Our 100% Bank-backed offset account attracts a $10 per month fee and you also get access to a Visa Debit card for using your offset. The offset account itself sits with a major bank so it's protected as per the Financial Claims Scheme and not a sub-account like other non-bank providers. There's also no change to our interest rates to include an offset account.

Hope that helps!

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