Well Home Loans

Having recently refinanced an investment loan with Well Home Loans, I cannot speak highly enough of the wonderful help, cooperation and service provided right throughout the loan process. This was not a straightforward application, but nothing was too much trouble for Kerry, who guided us through the requirements and processes with her grasp of the issues and with patience and good humour. On reaching approval phase, Glenn, too, made the process very easy for us, He was not only extremely efficient, but also most personable and understanding as well as keeping us well informed. Altogether, a seamless and pleasurable experience - and we have a significantly improved loan!

I have been with Well Home loans for several years now and they have been amazing. I ditched one of the big 4 banks and it was the best decision ever. Mick was my main contact and was always contactable and provided excellent customer service throughout the years.

After searching the internet and talking with a couple of mortgage brokers we decided to go with Well Home Loans as they offered some of the best rates and prided themselves of having great customer service/a personal approach. We found the pre-approval process thorough and took some work from our end, but staff were very helpful and patient with us and made the process easy. Once we had found a property there were considerable time pressures to get approval as the real estate was taking multiple offers! I have to say that Mick Lazzari (who end...

We used Well Home Loans to purchase an investment property. We gave them a try becuase their interest rate was very competative. We got a pre approval so that we could look for a property with confidence. Once we found the property, Well Home Loans were very quick to give us a final approval and settlement was seamless. A special mention to John A who was our main contact and was helping us finalise the loan even while he was supposed to be on leave !

I have an investment loan with them and the process was relatively quick and easy. Rate is great, too. Would recommend them to friends or family. Better than big banks.

Michael Mick Lazari - Olympic GOLD Medallist!!!
I NEVER ever write reviews but on this occasion I STRONGLY FELT the NEED to. Excellent Personalised Service – Quick/Responsive – Knowledgeable/Informative – Friendly/Warm - Ask for Mick - Worth his weight in GOLD! Very grateful - Thanks Mick !

Very happy with the rates received through Well Home Loans, and especially happy with the service and rapidity of the process. I dealt with Michael L in particular, who assisted me with all questions I had being a first home buyer. Would definitely recommend using their services.

I just secured a mortgage for my second property from well home loans. One of the challenges with online lenders could be lack of personalised contact and care. However, I found well home loans team and Glenn in particular to be very responsive and helpful through out the process. The whole process was seamless and couldn't be happier with the service. Further, their interest rates are very competitive. I would highly recommend well home loans.

I have enjoyed working with the Well Home Loans team for the past 4 years. They have done a couple of mortgages for me and I find the team very knowledgeable, responsive, and incredibly customer service focused. The underwriting process is quite seamless and the Well team remains in constant communication throughout the underwriting process. Their rates are quite competitive and I find the team to be quite genuine, a rarity in the commoditized mortgage sector.

After making an initial enquiry online, I was contacted by a rep and started the loan process. It was for a particular property that I intended to purchase in the future, but suddenly needed to get approval very quickly. The process was very simple and well explained, and when I needed to get the official approval and settlement done earlier than anticipated, my loans manager, John Ardiles, did a very efficient, professional job in getting the settlement happening in time. I had complete faith in John to deliver the result I needed, and he certainly did. I would recommend Well Home Loans for their service, staff, and a great interest rate as well.

Well offered the lowest interest rate I could find on the internet for an investment loan, and I did a lot of research. Friends of mine paid brokers and they didn't get as good a rate. Support and service from Glenn was excellent. He is responsive, helpful, communicative and answered my many questions over the application and settlement period. The process was smooth and without stress. Highly recommend the Well team.

Well done to wellhomeloans and Adelaide bank. You are the best. Most competitive rates with amazing customer service. We worked on our refinance application with Mick who was amazing, knowledgeable and very responsive. Our experience was so great that we went again with wellhomeloans for our investment loan. Sensation service from Mick and the overall team.

Applied online to check loan options with a range of providers - Well was head and shoulders above. A comprehensive application process, Well was the only one that actually properly looked into our assets etc, rather than giving an automated response based on limited info. Service from Glenn was attentive, helpful and friendly. And the result was a really good rate, better than we had hoped. Thanks Glenn and Well.

We were very happy with the information and the service we got throughout the re-financing process for our 2 loans. Our contacts were Patryk (for the application process) and Glenn (for the approval process). It was nice to just have the one contact assigned to us for the duration of each stage. There was a little bit of to-ing and fro-ing in the initial stages to get the details straight (our applications were a little less straightforward than many) but all diligence was applied, all emails and calls were responded to promptly, their manner w...

Customer service was mostly friendly and helpful
Costs were pretty much as expected
Rate is very good
Took around 3 months from my first application to final discharge of two loans I consolidated into one loan which is very long I feel. I think I asked the staff around eight times that I wanted both of my mortgages discharged as part of the settlement process and still ended up having to do it myself which was both annoying and confusing.
If your happy to wait through a long process the rate is worth it. Mine was not so urgent so ok in the end.