Easy to switch home loan, Great service
I was introduced to well loan by my colleague. I did submit my form to refinance my 2 loans. Online submission is easy and Well loan lender officer Glenn was very helpful throughout the process. He provided regular update. Will use them again.
Great service and great interest rate from Well Home Loans
I applied and was approved for a variable home loan from Well Home Loans. The online loan application process was easy , quick and straight forward. I dealt with Glenn from start to finish. Glenn is responsive, trustworthy and a great communicator. I needed a quick conditional loan preapproval prior to auction and Glenn managed to process my loan application and provide conditional approval within 2 business days. Well Home Loans cannot be beaten - lowest variable interest rate in the market, full featured loan with redraw and 100% offset accou...nt for only $10 per month. Great service, interest rate and loan features. I have already recommended Well Home Loans to my friends and one has recently refinanced with Well Home Loans. Great work Glenn and Well Home Loans. Michael
Accurate service.....lower rate
Took little bit time for application process but Accurate service and lower interest rate for variable loans in the market. Quick easy and Smooth transfer of the loan. Good customer service .
Amazing service and low interest rates
We're very luck because we found Well Home loans who provide amazing service and low interest rates.
A big thanks to John Ardiles and we will definitely refer Well Home loans to other home buyers we know.
Low interest rate with good service
Very simple and smooth transition of switching the home loan to well home loans. Guided well and received prompt response in time. Fully satisfied with the low interest rate and excellent customer service from entire team, specially thanks to Steve and Glenn. I am very glad to recommend them to others.
The reviewer stated that an incentive was offered for this review
Great guided service with very low rates
Great service which guided me through the process. Very low rates and very low fees, and Well tried to ensure that costs were kept low the entire way through. Compared to competitors such as tic:toc this was much easier and felt like there was a human at the end of a line.
I found this company on Google whilst searching for low/competitive interest rates. The gentleman I had the pleasure of dealing with (Mick) was informative, friendly and very knowledgeable. Nothing was too much trouble and everything was finalised in a timely manner. I would have no hesitation in recommending this bank to any friend or family member.
Low rate & very pleased with my experience
I was initially drawn by the low interest rate and loan account facilities. As a first home buyer this was my first loan application process, which I found to be a pleasant experience. This was largely due to the quality of service provided by my loan officer, Glenn. Communication was courteous, prompt, attentive and transparent. Glenn was understanding of my situation as a first home buyer and provided clarity to my questions when it was needed. As a result, there was a sense of ease with regards to the financing aspect of purchasing my first ...home. There were no unexpected extra costs or issues in the loan application process. I am satisfied with the rate I received for this loan. I find that the yearly costs of the loan product suits my needs without unnecessary package expenditure on account fees, credit cards etc. As long as they are comfortable with the idea of an online lender, I would easily recommend Well Home Loans to my friends, colleagues and family. I hope my positive experience so far continues while servicing my loan.
- Verified customer
Low rate, great service, efficient online application
Attracted by what was one of the lowest available rates at the time, staff were very helpful, online application was fairly efficient (I'm self employed running my own business, so there were understandable requests for a lot more information that would have been the case if I were a salaried employee).
Easy and fast loan process
After making an initial enquiry online, I was contacted by a rep and started the loan process. It was for a particular property that I intended to purchase in the future, but suddenly needed to get approval very quickly. The process was very simple and well explained, and when I needed to get the official approval and settlement done earlier than anticipated, my loans manager, John Ardiles, did a very efficient, professional job in getting the settlement happening in time. I had complete faith in John to deliver the result I needed, and he certainly did. I would recommend Well Home Loans for their service, staff, and a great interest rate as well.
Excellent Customer Service
We settled our first home with Well Home Loans last week and I cannot recommend them enough. Not only did we get a fantastic interest rate, but we also had unbelievable customer service. Glenn Cremin was responsive, friendly and organised and made the process so easy we almost didn't believe it was real. Thanks again Glenn, we are already recommending you to friends!
High quality customer service.
Have just settled our new home loan with Well Home Loans yesterday and the customer service throughout the application process is of the highest quality. Well done to Mick Lazari and the home loan team. Never once felt like we were just a number on a piece of paper. Great rate and customer service to boot.
Fantastic service, great rates
I settled with Well Home Loans today thanks go my home loan officer, Glenn Cremin.
The loan itself is one of the lowest I've seen around and Glenn has been absolutely fantastic in the process of me getting the loan. He was prompt with his communication and helpful in guiding me through the whole process.
Thanks again guys!!
I settled with Well Home loans this week and I have to say that the service I received from Glenn Cremin was exceptional. My previous lender was a little challenging but Glenn was very reassuring and ensured that settlement occurred in accordance with the timelines I needed to meet. They do use a service www.bankstatements.com.au in order for you to provide details of your account history which is a great idea but I found that it was hit and miss. Overall though, this is a minor concern. With market leading rates and great customer service you've got nothing to lose.
Excellent Service from Glenn Cermin
Glenn has been instrumental in our application as he has been very responsive throughout the whole process.
He has made the process a whole lot easier to understand even if everything was just done via phone calls/emails.
Fantastic Service A Quick and Easy Loan
I was a bit unsure about refinancing to Well Home Loans.
Having read the reviews here and knowing they were backed by Bendigo/Adelaide Bank I decided to give them a go.
Well from the outset the service was superb. I completed the initial online pre-approval and a day later received a phone call from Patrick which I missed. I called back because I had a couple questions and was greeted by name by Patrick, no need to wait on hold and talk to a million different people.
Next I was transferred to John the Senior Loan Officer another smooth proces...
Great Customer Service, Great Rate
John from Well Homeloans was incredibly helpful, friendly and professional. The process to refinance was very easy, great turnaround time and they went out their way to make it as quick and painless as possible.
2nd time using Well home loan
This is my 2nd time using Well home loan. The customer service is exceptional. The low rate is as advertised. that is why I go back to use Well again the 2nd time. Highly recommend Well.
Friendly, efficient and responsive.
The team at Well Home Loans was friendly, efficient and responsive. As a first home buyer, they provided us with peace of mind by being very clear about the process at each step. Plus, their fixed rate product with full offset account was a rare find. I am very happy with my experience to date.
Great rate and experience
The application process was seamless. I was re-financing and had previously spoken to some other major lenders. The other lender's process was awkward and frustrating (questions from a list that weren't relevant). I had no issues going through the information needed and process with Well Home Loans. Great rates and engagement.
Questions & Answers
Hello. My husband and I are first home buyers and looking to buy a house to live in. We have 93,000 deposit and loooking into a house around 610,000. Since we don't have 20%, how much interest rate can we have and also would like to know how much LMI are we to expect.. thanks
Well HQ.Well Home Loans
Hi there dane,
Nice work saving up for your deposit and it's always exciting looking for your first home! We have different rates for both Fixed rate loans and Variable rate loans and you can see those on our website (https://www.wellhomeloans.com.au/home-loans/buying-a-house/). We do have different rates based on your LVR (if you're not sure what this is - learn more here: https://bit.ly/2JGtML8) and that will determine what sort of rate you could be eligible for. When needing to get an LMI quote, this is something that's best done with the help of our home loan consultants as it's usually based on your loan amount - give them a call on 1300 899 724 or drop an email to email@example.com and they will be able to help.
Hi dear Well Home Loans team,
My wife and I intend to build our first home next year, with a holding deposit paid for a block of land that will title early in 2021. As we will not have a full 20% deposit, my family who own a home offered to serve as guarantors to help us avoid paying the LMI. Can we apply for a loan with a guarantor?
Thank you in advance for your response,
Well HQ.Well Home Loans
Hi Damir36, congrats on the first home! It's nice that your family is able to help you out as well in order to avoid the LMI costs. The type of loan you're looking for is a normally referred to as a family guarantee loan and unfortunately we don't provide those. To double up, we also don't have construction loan products available at the moment. We're not too sure who would be a good lender so we would highly recommend looking for the services of a mortgage broker who can help you to find a lender that offers a construction family guarantee loan. Best of luck and we hope you find someone that's a great fit for you.
Hi, my husband and I are seniors and wishing to buy into the housing market, he is 69 and I am 62 and we lost everything in the GFC so dont have any property. Is it possible to borrow if we are this age?
Well HQ.Well Home Loans
Thanks for reaching out! Sorry to hear about your troubles during the GFC, it was a pretty tough time for a lot of people. Regarding getting a home loan through Well and seeing if you're able to borrow at those stated ages, it will be best to chat with our home loan experts. With the responsible lending obligations imposed on lenders, this has become more of an issue with regards to lending near retirement age (regardless of whether someone wants to retire or not!). You can get in touch with the team on 1300 899 724 or send a message https://www.wellhomeloans.com.au/contact-us/
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