Best Lender I have ever had
I have had the best experience with Well Home Loans and would definitely recommend to others. Their efficiency and communication is soo much better than other financial institutions. Easy to deal with and makes the process easy.
Well Home Loans made refinancing very easy
Our refinancing experience was made very pleasant and easy by Michael. We got a great rate and process was very quick and simple to understand. Highly recommend Well and Michael to anyone looking to refinance.
Glenn was very helpful and patient when i sent the wrong documents and got me a great investment rate, has been a while since i financed a loan and was pretty simple steps till settlement
Couldn't be happier!
Not only the best interest rate I could find but also has more features than any other product with similar rates. Financially backed by Adelaide bank so you have peace of mind. Very helpful customer service
Good service and product
We found Mick to be friendly and helpful and quick to respond. Process seemed a bit lengthy but got a great product and rate at the end so very happy customers.
A fantastic customer service.
Easy to access a person when required. no waiting on phone. Friendly customer service, everything streamlined and an easy online process to settlement. Michael Lazari was fantastic, always there to explain and guide on what is happening and required. The rate changed during my application process. Mick updated it during the process and got me a better rate. Strongly recommend Well Home Loans and Mick.
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Helpful and prompt responses
Steven helped my loan refinance process and then Mick took over. They both made the whole refinancing process so easy. Mick was always responsive via emails and was in contact via phone when needed. Mick explained the whole process and was always happy to answer my queries. Would recommend.
Very helpful and supportive with our home loan.
The Well Home Loans team was fantastic and supported us both through the whole process. Glenn was brilliant. We would highly recommend him and the company it was a very smooth process.
Home loan refinance
Very obliging and cooperative team; they don't leave working customers at the mercy of business hours to get a response. Application process seems a bit long winded but is worth the wait. Web based document submission makes things easier. Just remember to keep all your source doc's in one folder to make it easier when you go to re-fix.
A Great support
Glenn was very helpful, and answered all the question we had. We got all everything we asked for, and yes Very satisfy with the loan. I would recommend Wells home loan to anyone..
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Easy to switch home loan, Great service
I was introduced to well loan by my colleague. I did submit my form to refinance my 2 loans. Online submission is easy and Well loan lender officer Glenn was very helpful throughout the process. He provided regular update. Will use them again.
Accurate service.....lower rate
Took little bit time for application process but Accurate service and lower interest rate for variable loans in the market. Quick easy and Smooth transfer of the loan. Good customer service .
Low interest rate with good service
Very simple and smooth transition of switching the home loan to well home loans. Guided well and received prompt response in time. Fully satisfied with the low interest rate and excellent customer service from entire team, specially thanks to Steve and Glenn. I am very glad to recommend them to others.
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I found this company on Google whilst searching for low/competitive interest rates. The gentleman I had the pleasure of dealing with (Mick) was informative, friendly and very knowledgeable. Nothing was too much trouble and everything was finalised in a timely manner. I would have no hesitation in recommending this bank to any friend or family member.
High quality customer service.
Have just settled our new home loan with Well Home Loans yesterday and the customer service throughout the application process is of the highest quality. Well done to Mick Lazari and the home loan team. Never once felt like we were just a number on a piece of paper. Great rate and customer service to boot.
Questions & Answers
HI, we are looking to refinance approx. $150,000 but split, part variable and part fixed with several offsets on the variable and redraw capabilities. Is this scenario something you can package?
On our Well Balanced home loan we can accommodate split loans (part fixed, part variable) and we also allow multiple offset accounts (though each one will attract the standard offset fee). The only issue we would have with your scenario is that our current minimum loan amount is $200,000.
Thank you, how much are the standard offset fees? We currently enjoy fee free offsets accounts.
No worries Cody,
Our 100% Bank-backed offset account attracts a $10 per month fee and you also get access to a Visa Debit card for using your offset. The offset account itself sits with a major bank so it's protected as per the Financial Claims Scheme and not a sub-account like other non-bank providers. There's also no change to our interest rates to include an offset account.
Hope that helps!
I’m just wondering if you can pay more off the home loans as they are all fixed. Thanks, Rosemarie
Yes you can. Adelaide Bank allow $20K per year in extra payments over and above the monthly minimums if you want to do that.
Hi Rosemarie, as Dave has pointed out (thanks Dave!) you can make up to $20k in extra repayments per year on a fixed rate loan. One unique feature of our fixed loan is also the ability the add a 100% bank backed offset account too! Not many other lenders will let you do that but you can with a Well fixed rate home loan.
Ok thanks but do you pay a charge for paying extra?
I'm planning to buy a house and land package and I wonder if Well has home loans for this purpose.
Hi ayasalah89, unfortunately we don't have house and land package loans available.
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