I'm very happy with my experience obtaining finance from Well Home Loans. The rates are great and the application process is very straightforward. But it's the amazing personal customer service which is the real icing on the cake. Michael was brilliant all the way through. He made the process very easy and kept me informed at all times. I highly recommend Well Home Loans!
Well Home Loans made refinancing very easy
Our refinancing experience was made very pleasant and easy by Michael. We got a great rate and process was very quick and simple to understand. Highly recommend Well and Michael to anyone looking to refinance.
A fantastic customer service.
Easy to access a person when required. no waiting on phone. Friendly customer service, everything streamlined and an easy online process to settlement. Michael Lazari was fantastic, always there to explain and guide on what is happening and required. The rate changed during my application process. Mick updated it during the process and got me a better rate. Strongly recommend Well Home Loans and Mick.
Home loan refinance
Very obliging and cooperative team; they don't leave working customers at the mercy of business hours to get a response. Application process seems a bit long winded but is worth the wait. Web based document submission makes things easier. Just remember to keep all your source doc's in one folder to make it easier when you go to re-fix.
Awesome service with a low rate. Michael Lazari is awesome.
I'm very happy with the whole process of refinancing, very smooth and efficient. Michael Lazari provided a great service and plenty of assistance through the process. He is professional, helpful and communicative. In addition, the Well Home Loan online application is impressive, special the part to work out the total living expenses. It is easy to work out the total living costs accurately by going through all questions in the application. I definitely recommend Michale Lazari and Well Home Loans to anyone who requires a home loan.
The reviewer stated that an incentive was offered for this review
Best homeloan experience so far!
Michael has been amazing. So glad to have left my broker, and to be guided by someone who does not receive commissions and does care. Fantastic rates, though less upfront fees would always be appreciated. I hope the after settlement experience will be as great as the pre settlement. Thank you for making the homeloan industry more transparent!
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what a fantastic experience
Working with Well Home Loans is how banking and financing your mortgage should be. All the biggies have a big lesson to learn. Mick was so helpful and communicative. I knew exactly where I was every step of the way. Mick helped us understand what to expect, when it would happen and followed-up to ensure it happened that way.
Well Home Loans also offers possibly the lowest interest rates in the market with an offset account on a fixed rate home loan to boot......
When our previous loan provider was grandstanding and refusing to settle, Mick an...
Great customer service
Simple application process. Stress free and great customer service especially from Glenn.
I would thoroughly recommend Well Home Loans.
Was a pleasure doing business.
We have a fantastic interest rate of 2.09% for the next three years.
Great customer service and overall experience
Refinanced with Well Home Loans and the process was 100% online, easy and straightforward. Great communication with Glenn, responsive and customer focused.
Highly recommended for everyone who wants to get great rates and interact completely online.
Excellent rates, great product. Highly recommend.
Overall, we are very happy we decided to move ahead with Well Home Loans. My wife and I have a sizable portfolio including multiple investment loans. The rates are extremely competitive - and the product features are excellent. Not many lenders allow 100% offset on a fixed rate loan - but Well Home Loans does. The fixed rate was also significantly better than what our previous lender could offer. The fees were not zero, but they also were not unreasonable.
The only criticism is that the application did take a while to progress. We applied day...s before the COVID-19 pandemic started - which likely impacted their approvals process (staff working from home etc). However, once it did get moving, the process was smooth. Our Senior Assessment Officer (John) was very helpful and nothing was ever too much trouble. We asked plenty of questions - and John was always able to answer competently. Paperwork and settlement were all straight forward. Internet banking is basic - but it does all the important things. One improvement would be to have support for New Payments Platform (including PayID and Osko). Overall, we are happy and would certainly recommend Well Home Loans.
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Perfect refinancing experience through Well Home Loans
Absolutely brilliant customer service with Mick L who led us through the application with patience and transparency. (Thanks also to Andrea T for the initial guidance and responses to our questions)
No unexpected costs and their rates obviously beg the question, why go with any of the big 4 banks?
Very impressed with the whole experience and would happily recommend to anyone.
Excellent service and fantastic rates!
John was extremely professional and thorough in his approach. I almost halved my mortgage commitments by switching away from the Big 4 trading banks.
No extra costs or surprises in getting the loan.
Extremely happy with the rates for the owner occupied and investment loans
Attractive rates with excellent service
I refinanced my home loan through Well Home Loans. They offered me the most attractive rate available in the market. All staff (especially Glenn Cremin) was very helpful and responsive. My questions (and I must says I asked many questions) were promptly resolved. Very happy with the service.
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Great product with excellent service.
I recently refinanced with Well Home Loans. Glenn Cremin took me through the entire process making it simple and easy to deal with. I kept deferring my application to take advantage of the dropping rates and he was always patient and willing to answer any question or make changes as requested. It also helps that their product and rate is the best in the market. Initially I was a bit sceptical about the positive reviews I read about Well Home Loans but now with my first hand experience can comfortably say that they are truly amazing and would happily recommend them to others.
Perfect move to Well Home Loans
We have just refinanced to Well Home Loans. It was started more than half year ago. We had been through reserve bank rate cut, Well home Loans' rate change, our loan selection and combination change, Covid-19 etc. At the end, we have got the excellent rate. Glenn Cremin was supporting us from day one. He was very helpful and was very kind to answer all questions we had. Our contracts were changed a few times and Glenn was always supportive. I really appreciate his professional service.
Questions & Answers
HI, we are looking to refinance approx. $150,000 but split, part variable and part fixed with several offsets on the variable and redraw capabilities. Is this scenario something you can package?
On our Well Balanced home loan we can accommodate split loans (part fixed, part variable) and we also allow multiple offset accounts (though each one will attract the standard offset fee). The only issue we would have with your scenario is that our current minimum loan amount is $200,000.
Thank you, how much are the standard offset fees? We currently enjoy fee free offsets accounts.
No worries Cody,
Our 100% Bank-backed offset account attracts a $10 per month fee and you also get access to a Visa Debit card for using your offset. The offset account itself sits with a major bank so it's protected as per the Financial Claims Scheme and not a sub-account like other non-bank providers. There's also no change to our interest rates to include an offset account.
Hope that helps!
I’m just wondering if you can pay more off the home loans as they are all fixed. Thanks, Rosemarie
Yes you can. Adelaide Bank allow $20K per year in extra payments over and above the monthly minimums if you want to do that.
Hi Rosemarie, as Dave has pointed out (thanks Dave!) you can make up to $20k in extra repayments per year on a fixed rate loan. One unique feature of our fixed loan is also the ability the add a 100% bank backed offset account too! Not many other lenders will let you do that but you can with a Well fixed rate home loan.
Ok thanks but do you pay a charge for paying extra?
I'm planning to buy a house and land package and I wonder if Well has home loans for this purpose.
Hi ayasalah89, unfortunately we don't have house and land package loans available.
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