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Worst experience ever
no cash pick up facility is available. only can send money but no pickup is available.
You call agents and they tell you we dont have cash pickup facility available. absolute time waste
Western Union facilitates scammers to steal money. They are slow to respond when you need help and delay you at every point. I have had nothing but bad experiences with WU.
Worst app ever
While updating details keeps asking mobile no even though it is optional. When I add the number it ask for city. When I add the city it ask for mobile no and then an error code C1434 appears. I have spent more time on this useless application
Call centre people won't acknowledge your need and treat everyone like scammer.
Customer care should be more diligent towards their customer as they are the face of the company. People sending money to their family in this difficult times and western union customer care should help and not mis behaved or be rude with people over the phone.
I'll never use their service again and i'ld not recommended them to anyone
They wouldn't transfer money then ended up hanging up on me when I asked why. Run by dodge and they are arrogant don't care. Ask you stupid questions what's money for etc. Non of their business.
Worst customer service ever
Don't waste your time with such rude guys who don't care about their customers, whenever I have asked them for help just disappointed me, even they don't care about our reviews..
The reviewer stated that an incentive was offered for this review
Terrible - never using them again - seek your money transfers elsewhere
Simple transaction - transferring money for a loan from my Uncle in the Philippines. Not a overly huge transaction, less than $3,000AUD. Received all confirmation emails fine and 2 days later received a message from my Uncle saying money hadn't been received. I tried calling WU multiple times and kept getting a message saying they can't take calls. Sent an email with transaction number. Got an email saying we will contact you in 24 hours. 3 days later no response. Called the Call Centre again and finally got through to someone. Said the transac...tion was sitting waiting for approval from Compliance. Asked why I hadn't been notified, could not answer. Went through their ridiculous Compliance questions - what's the money for, how old is your Uncle, can he get to a WU branch (didn't need to is going straight to his bank account). Finally said that it has been approved and he should receive in 24 hours. We'll see. Terrible process, I won't be using again and I'd suggest using another provider to transfer your money.
worst customer service
worst customer service ever seen . never going to use them in future . they take very long to refund your money back . still chasing one of the transaction from last year
even after 3 days transferring
but saying have not received money
on next call they waiting for other bank to confirm
to many non sense not even matching what they say
2 weeks and still waiting for my refund
I made a money transfer (5125AUD) to Egypt on the 20th of last month. The money took so long, so I decided to cancel the transfer about 2 weeks ago and until now I haven't received the money back. Every time I call, the customer support team keep giving me these generic answers and they are unable to connect me with anyone who has authority to do anything.
Very expensive rates and bad service
Plus they never reply to your emails
Bank transfer and save lots of money
They take advantage of people in needs
Make them your last money transfer option
Poor service, wrong advertising
Wrong advertising. They advertised for express shipping and keeping the money on hold for three days. I do not recommend using their services, look for other options available out there.
Never use again
Needed to update my credit card to send money to an overseas friend..The dope on the phone, who i could barely understand told me i needed a passport and license to update my new credit card.. I said my passport expired and i wont be renewing until we can travel again..She said go to a western union store and send from there..I informed her we are in lock down and cant leave our area and non essential stores and shops are closed..Then her robot voice went on and on and on..In 10 minutes, i never got another word in but i'm sure she knew at the end where to shove her script after my polite request..Imagine with covid affecting the world and we have to put up with these numbskull companies on top of everything.
Poor communication and unreliable
I am disappointed at this company
I sent money to a friend in Russia on 18 July
On 19 July I got an email from them saying "your money is ready for pick-up "
Recipient has been trying with no avail to get her money
Then only on 26 July, and only after I called them they told me your money has been refunded
WU was recommended to me to send money to my wife in China. Of 10 transactions, half have fallen over. Same story as all the posts.. They delay delivering the transfer funds and refund of YOUR OWN MONEY (which has been debted to YOUR BANK A/c ) because they hold the money and play the money market!! Use your Bank and pay a little bit extra and have peace of mind. When I rang and tried to get my money delivered or returned, it was a disgusting lot of lies read off the same cheat sheet. You can shout and jump up and down, it'll do no good..Can only recommend people stay away, use your Bank ,the extra ,minimal cost is absolutely worth it. BE WARNED.....
Questions & Answers
How long can western union block me from sending money?
I dont know how long they can block you from sending money, probably as long as they want. I would not use them ever again send your money some other way that way it will stay safe.
Is there legal recourse in Australia for refusing to provide a service without a specific reason?
I dont know about the legal side but I know that a service can be refused by the provider without any reason, meaning you need to seek alternate options. Saying that, I dont believe any business wants to turnaround their customers by doing that
Thanks. I’ve tried different Government Authorities but they don’t seem to have to want much of a say in how WU operates.
WhyWestern Union block me in Belgium branch.
I can't pick up money anymore.
And what should I do that Western Union will unblocked me.
Please help me?
Use XE money transfer or another service, you have read the reviews. so why would you even think about using these PARASITES? They do not deserve your business.
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