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Please don't waste your time with these guys, really very frustrating.
It's been days since I have transferred my amount and still in progress. If you really messed up then use this.
please note for small amounts it is nice but not always. Thanks!
Stupid WU holds money for no reason
Its been 48 hours since i made my transfer via the WU app & yet they are reviewing my transaction.
And if i cancel my transaction then it will take upto 10 business days to get my money back.
Why would someone use your services if they have to wait ages for what could have been a simple transaction.
Deleting the app once finalising of this transaction..
Dont trust there staff stories over the phone
The worst customer support team I have ever faced.
I was willing to change my rewards point to gift card and they randomly messed my points to something else and never understood the customer point of view. Never recommended.
Worst service and policies
Sent money to my wife $1500 and they put the transaction on hold to check for fraudulent activity, even although I had sent money to her on many occasions previously.
When I called western union they interviewed me to see if the transaction was genuine. They asked invasive and repetative questions which was annoying and humiliating. Then put me on hold only to tell me my transaction is now cancelled and I have to wait 5-7 days for a refund.
The customer service personnel just read from a script. I was so angry and vow never to use this service again.
One word pathetic company.
Zero rating Horrible service
Horrible service and horrible customer care. no body knows what they are doing. I made overseas money transfer through WesternUnion mobile app a week ago until now money not received, my money stuck somewhere and now they are it’s technically error and gonna take another 2 days more Don’t trust this people any more and not recommend at all
Zero Rating - No Stars for Western Union
What a horrible experience dealing with Western Union. Using the app to send money to our son in the US. Tried twice to send funds and was interrogated with ridiculous questions to verify oneself. Questions like how did you meet your stepson and how long have you known him? how long have you been married ??? What will he be spending his money on? Where did you get the money from? How is WU able to "verify" such information? This information has never been provided to them. After all these questions - I was not verified, they still refused to tr...ansfer the funds. No reason given as this is not permitted. They only say that you are not verified. Who is the verifier? Who decides whether my information is correct or not. Mind you we tried twice to transfer funds and twice I was not verified. We were told our info is correct so is our recipients info correct - so who knows what the issue is - as they are "not permitted" to tell us. Check the terms and conditions are their favourite saying. Never ever ever will we try to transfer funds with WU. The whole experience has been a nightmare.
Stuck on Hold without any reason? Can't reach the right team
It's so frustrating now, even the money is not big that i am about to transfer. I rang them 3times now and every time they says i need to reach out to right team. Hell experience, can't cancel my transaction as well.
Very Poor System And Customer Service
If i can rate zero, I would definitely rate Western Union zero due to very poor communication. My first call was disconnected, i called 3x however they cannot help at all!! I sent money on 16th September, today is 26th and the money hasn't received by my family. How ridiculous? If you need urgent process in sending money - dont use Western union. Thank you. Barbara
Worst experience ever
no cash pick up facility is available. only can send money but no pickup is available.
You call agents and they tell you we dont have cash pickup facility available. absolute time waste
Western Union facilitates scammers to steal money. They are slow to respond when you need help and delay you at every point. I have had nothing but bad experiences with WU.
Worst app ever
While updating details keeps asking mobile no even though it is optional. When I add the number it ask for city. When I add the city it ask for mobile no and then an error code C1434 appears. I have spent more time on this useless application
Call centre people won't acknowledge your need and treat everyone like scammer.
Customer care should be more diligent towards their customer as they are the face of the company. People sending money to their family in this difficult times and western union customer care should help and not mis behaved or be rude with people over the phone.
I'll never use their service again and i'ld not recommended them to anyone
They wouldn't transfer money then ended up hanging up on me when I asked why. Run by dodge and they are arrogant don't care. Ask you stupid questions what's money for etc. Non of their business.
Worst customer service ever
Don't waste your time with such rude guys who don't care about their customers, whenever I have asked them for help just disappointed me, even they don't care about our reviews..
The reviewer stated that an incentive was offered for this review
Terrible - never using them again - seek your money transfers elsewhere
Simple transaction - transferring money for a loan from my Uncle in the Philippines. Not a overly huge transaction, less than $3,000AUD. Received all confirmation emails fine and 2 days later received a message from my Uncle saying money hadn't been received. I tried calling WU multiple times and kept getting a message saying they can't take calls. Sent an email with transaction number. Got an email saying we will contact you in 24 hours. 3 days later no response. Called the Call Centre again and finally got through to someone. Said the transac...tion was sitting waiting for approval from Compliance. Asked why I hadn't been notified, could not answer. Went through their ridiculous Compliance questions - what's the money for, how old is your Uncle, can he get to a WU branch (didn't need to is going straight to his bank account). Finally said that it has been approved and he should receive in 24 hours. We'll see. Terrible process, I won't be using again and I'd suggest using another provider to transfer your money.
Questions & Answers
How long can western union block me from sending money?
I dont know how long they can block you from sending money, probably as long as they want. I would not use them ever again send your money some other way that way it will stay safe.
Is there legal recourse in Australia for refusing to provide a service without a specific reason?
I dont know about the legal side but I know that a service can be refused by the provider without any reason, meaning you need to seek alternate options. Saying that, I dont believe any business wants to turnaround their customers by doing that
Thanks. I’ve tried different Government Authorities but they don’t seem to have to want much of a say in how WU operates.
WhyWestern Union block me in Belgium branch.
I can't pick up money anymore.
And what should I do that Western Union will unblocked me.
Please help me?
Use XE money transfer or another service, you have read the reviews. so why would you even think about using these PARASITES? They do not deserve your business.
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