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Western Union

Western Union (page 4 of 10)

1.2 from 543 reviews · View Statistics
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Reviews

  • Transparency
    1.2 (219)
  • Rates and Fees
    1.7 (194)
  • Timeliness
    1.3 (206)
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Reviewer Photos & Videos

  • Thumbnail

Rewards

published

There app shows you can redeem your points for rewards but the app never let you redeem and when i login through google chrome and still they keep loading at the final step of redeem your rewards they just show off about your points never let you redeem it

fkmaingi
fkmaingiCanberra Central 2601, ACT
  • 2 reviews

Debit your card and then canceled transaction. Poor customer service

published

Sent money for urgent medical Bill overseas. The transaction was canceled due to technical error. But my card was debited. I have tried reaching out but the customer service team has limited known. Promise never to use this crap again. I think they are trading with customers money.

Mani K.
Mani K.
  • 2 reviews

Horrible service

published

Will give them zero star if i can get that option. Exceptionally bad customer service. I am not going to use this ever again. I do agree with the posts written below

dennis from melbourne
dennis from melbourneGreater Melbourne (Inner), VIC
  • 6 reviews
  • 10 likes

take and use your money

published

I would give them 0 stars if I could. They take your money, use it as long as they can and refund it back to you after many emails and phone calls. Use another provider, not Western Union.
They lure you with high exchange rates and no fees tactics.
Good luck getting your money back;;;;

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Leah
Leah
  • 2 reviews

Try another company

published

I agree with other comments posted here. Transaction cancelled multiple times and no reason provided. Emailed them and no response. Best to try other options. Previous time my transaction took 2 weeks before being received by recipient and WU could not tell me why. No updates on status and unwilling to investigate further

steve michaels
steve michaelswangaratta
  • 4 reviews
  • 2 likes
  • Verified

My transaction cancelled three times no reason given

published

Such a crap company. A legitimate transfer made before with ria, cancelled three times with Western Union. No reason given and no explanation. Just vague random silly garbage. These were not large transfers. They were for bike parts..

Heramb
HerambSouth East Queensland, QLD
  • 4 reviews
  • 3 likes

Worst customer service , use another service

published

Misleading and incorrect information provided, worst customer service, rude operators, no set complaint procedures; technical errors on website; you are better off sending money through different company ; never ever try this company

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If you have an option use another provider

published

When this service works its quite good but when you have any issues its the worst customer service you will =get anywhere. I do a weekly transaction, and most go through ok. The last one was normal until my fiance was refused the money when she went to collect. They could not find the transaction. On checking I saw that the transaction had been put on hold, and no notice was given to me or anyone else. After many calls it did eventually get cleared. The customer service agents were not helpful and used as many delaying tactics as they could muster to frustrate me even more. Im still waiting for the explanation. Giving them 1 star is an injustice, they deserve nothing. If you have the option use a different service provider

Blackie
BlackieGreater Melbourne (Outer), VIC
  • 4 reviews
  • 2 likes

So Bad

published
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Kanwal
KanwalMelbourne
  • 2 reviews

Western Union Online service SUCK

published

My online transaction was cancelled and NO ONE in Western Union can give me the reason why it was cancelled. FYI.. my beneficiary account has not changed for many years now.

SSP
SSPSydney, NSW
  • 3 reviews
  • 3 likes

Worst customer service

published

They lack technical staff to resolve issues, Agents has a wrong attitude they dont speak proper english even,

I been stuck on the below issue for two weeks.
We're just checking few more things, we'll send you a confirmation email shortly. You don't have to do anything unless you hear from us. You may not be able to start a new send money transfer while you have a transaction on hold.

Aman K.
Aman K.Perth, WA

Crappy app

published

I would give a star in minus below zero but there is no option. Such a crappy app and always gives the technical issues and deducts money and never know when the money comes back.

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Carcinoid
CarcinoidPerth, WA
  • 6 reviews
  • 1 like

Greedy sharks and lousy APP!

published

Western Union you F SHARKS you cancelled my remittance after the transaction but debited money from my account. I believe you did this intentionally because the exchange rate was higher 2days ago. Now you have my money and have to wait 7days to get it back at same time I already lost 22aud due to the low exchange rate now! This has happened multiple times and thats it! FU! and will never use your services again SHARKS! Get F!

Gop I.
Gop I.Hunter Region, NSW
  • 4 reviews

fraudulent and be aware

published

don't use their service cause they are frauds use u r money for 4 days and refund in 5 working days . still waiting for he refund , also they cancelled using poli which is safer form of payment with zero service fee

Wilson
Wilson Victoria

Bad customer service

published

It took more than two days and the money hasn't been reached still now. Checked with customer service and the response was arrogant. As a customer we sending money through this for a faster delivery.

Peter Lin
Peter LinPerth, WA

Won't use Western Union anymore

published

The first transfer I made was about A$200 to China was ok. The second one about A$1200 was a mess, my internet banking was blocked for suspected fraud, but money has been debited from my account then got email that transfer is cancelled and promised the money to be returned asap. Until now passed 5 days, it has not been effected.

Taufiq
TaufiqGreater Melbourne (Outer), VIC

Unable to send money

published

Previously they were ok. But recently I tried to send money and WU asked some legal doc of money receiver. I provided the doc and transaction was approved. Within 3-4 hours they emailed me again and said they were unable to send the money. Next I tried again and this time they did not send any email. After 3 days they emailed me and said money will be transferred with in 3-4 business days. But they decline again within an hour and said unable to send the money.

Robert
Robert Greater Melbourne (Inner), VIC

Oops

published

After spending many many hours on the phone and repeatedly sending requested forms and far too many personal documents WU seem unable to allow even $20 transfers and have prevented further transfers.
The whole process reeks of incompetence rather than possibly having a reason to refuse their service.
Calls emails and letters posted from the US. And NO Australian headquarters???
Anyway it's terrible.
Cheers

Gio
Gio
  • 3 reviews
  • 7 likes

Misleading advertising. Clearly advertising a service they do not have.

published
Boying
BoyingGreater Melbourne (Metropolitan), VIC
  • 2 reviews
  • 2 likes

Misleading exchange rate

published

Before I send money to Canada I checked their website exchange rate, their Apps exchange rate and contacted Australia Post for their Exchange rate, they are all the same exchange rate. I went and go ahead sent the money, I was SHOCKED when I saw the actual Exchange rate it’s .09 less than the actual website, Apps and person says. DO NOT USE western union they are FRAUDSTER. Use your bank to transfer it’s the safest and have guaranteed. I will contact ACCC and hopefully they will FINE them big time.

Angry customer
Angry customerSydney, NSW

poor service

published
GS Cafe
GS Cafe
  • 2 reviews

Website rarely works, takes forever, needs many attempts

published

Every transaction is a nightmare. Not once has it worked the first time. I always have to make multiple attempts, and it times out, takes forever, won't load, says banks are offline (when they are online on every other website), and is just an absolute pain to use. I have to make half a dozen attempts over the course of a day to make it work. Absolutely appalling.

Amson
AmsonVictoria

Worst money transfer

published

I try to send some money to india for my moms medical expenses. I even send it from bank to bank transfer. But they cancelled my transfer saying its compliance issue. I spoke to a call center Agent Mr. Will . he cant give an explantion as to why it was cancelled. Whereas i gave my proof of ID and all the details they asked for. Now i cant send money for the emergency. I have to wait 3 business days or may be 4 days since its sunday for the money to be credited. Really furious about this. I would never ever recommend Western union or deal with them any more. Save your time and money and chose other means.

Robert M.
Robert M.South East Queensland, QLD

A total scam

published

I'm trying to do business in philippines and they just keep blocking my transactions for no good reason lying about everything and taking forever to refund my money. Biggest time wasters I've ever had to deal with

  • Verified

Why I can’t send online money to Jamaica from Canada Online

published

January 13th I downloaded your Western mobile App
I signed up I start enrolling now I start to send money from Canada to Jamaica
I use my passport as my identification
I put in my credit card information and everything was completed
I got a tracking number8984944428
Then received a email my transaction was canceled I must now go to a store location to send my money
I just don’t understand

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