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After spending many many hours on the phone and repeatedly sending requested forms and far too many personal documents WU seem unable to allow even $20 transfers and have prevented further transfers.
The whole process reeks of incompetence rather than possibly having a reason to refuse their service.
Calls emails and letters posted from the US. And NO Australian headquarters???
Anyway it's terrible.
Misleading advertising. Clearly advertising a service they do not have.
The usual " I would give minus stars if I could "
If you want stress and Grief and look like a crook to the person you sent money to.
Use WESTERN UNION for that aneurism you are waiting to have.
I have sent money to a particular person in a particular country for over 10 years using Western Union at least once a year. This is the only person I use the Western Union account. Western Union advertises a Service they do not have. Being INSTANT MONEY Transfer any where in the World. Well which world are they talking about. The process is s...
Misleading exchange rate
Before I send money to Canada I checked their website exchange rate, their Apps exchange rate and contacted Australia Post for their Exchange rate, they are all the same exchange rate. I went and go ahead sent the money, I was SHOCKED when I saw the actual Exchange rate it’s .09 less than the actual website, Apps and person says. DO NOT USE western union they are FRAUDSTER. Use your bank to transfer it’s the safest and have guaranteed. I will contact ACCC and hopefully they will FINE them big time.
I sent $5,000 for emergency medical treatment (life and death situation) through WU app which was processed and confirmed by both my bank and WU. Money was out of my account in a matter of seconds. 3 hours later I received a msg from WU that the transfer was cancelled due to some tech issues!!!!
It took me a good 40 minutes of discussion with the WU employee and supervisor and none of them were able to help me with either refunding my money or transferring the money. I was told it is a "Compliance" issues and no one can help me with as everyth...ing is done by computers.. not sure the benefit of employing humans when computers rule!! Hopefully I will find a different way to send money ASAP otherwise if anything happens to my relative due to the cancelation of this fund transfer, I will take this further up and even to the media.
Website rarely works, takes forever, needs many attempts
Every transaction is a nightmare. Not once has it worked the first time. I always have to make multiple attempts, and it times out, takes forever, won't load, says banks are offline (when they are online on every other website), and is just an absolute pain to use. I have to make half a dozen attempts over the course of a day to make it work. Absolutely appalling.
Worst money transfer
I try to send some money to india for my moms medical expenses. I even send it from bank to bank transfer. But they cancelled my transfer saying its compliance issue. I spoke to a call center Agent Mr. Will . he cant give an explantion as to why it was cancelled. Whereas i gave my proof of ID and all the details they asked for. Now i cant send money for the emergency. I have to wait 3 business days or may be 4 days since its sunday for the money to be credited. Really furious about this. I would never ever recommend Western union or deal with them any more. Save your time and money and chose other means.
A total scam
I'm trying to do business in philippines and they just keep blocking my transactions for no good reason lying about everything and taking forever to refund my money. Biggest time wasters I've ever had to deal with
Why I can’t send online money to Jamaica from Canada Online
January 13th I downloaded your Western mobile App
I signed up I start enrolling now I start to send money from Canada to Jamaica
I use my passport as my identification
I put in my credit card information and everything was completed
I got a tracking number8984944428
Then received a email my transaction was canceled I must now go to a store location to send my money
I just don’t understand
Do NOT use Western Union
WU has kept my money indefinitely citing technical issue. They cannot tell me what the issue is. And they keep giving me new complaint numbers just to delay the refund. No timeframe, no status, no resolution, NOTHING. And the customer can NOT contact the complaint department directly. You can only call the customer services centre and they are CLUELESS. Basically if there is any issue with the transaction (through no fault of your own), the money is gone. GONE. I repeat, DO NOT USE WESTERN UNION. They are a scam.
Western Union - Don't bother
Customer support compliance department not focussed on assisting customer. Asked same question 4 or 5 times. Seemed to not know how to phrase questions. They should hire people with brains.
Terrible custom service - generic emails - No help
Tried to send money via business account but couldn't because the business account was only 50% in my name. Tried my personal account, they needed more info which I gave them but declined, sent the money from my wife's bank account but couldn't. 3 accounts tried each account taking 3-5 days review and then generic emails that didnt help, call customer service team to help but they said it's not their department, someone else will contact, but they didn't. Don't waste your time with Western union.
On the apps it shows that money will be transferred within few mins. They asked for verification, I submitted all documents. Sill the money hasn’t transferred. Will never western union again.
Had to wait 14 days to transfer money to my family. And the customer service is a bluff, talks illogical. I was using the same account for 6 years. And they suddenly started to doing this. And they are unable to fix their problems as i tried to send today as well being held again... again had to call the customer service.... which is terribly a failure.
Useless service use transferwise or Ria
Blocked for trying to send $200?
They are usless, avoid, avoid, avoid.
They regularly say they follow intl laws and regulations its rubbish.
$200 now and then to different people .. so sinister..customer service read a robotic script .. avoid them.
It is horrible don’t want to hear about it again
I will never use this agent, they blocked my transfer and hold my money for 9days it was so inconvenience and they didn’t care about the hardship they caused to me and anyway their charges are higher than other agents I am very disappointed and I am warning others not to use western union
Horrible service .Do not ever think about iy
They cancel the transaction with out telling you any reason. When I tried to call them and after 7 times of talking to their incompetent customer service team members where every one is lying to you, they said it was canceled by mistake !!!!!
I lost time and money because of them .
If i could give zero stars i would have done it
I'd give Zero stars if I could. Worst company.
I'd give Zero stars if I could. Worst money transfer company ever. They cancel transactions for no reason, don't give you any notification that the transfer was unsuccessful. When you call them each operator gives you different story. They don't take notes of your call so you have to repeat yourself over and over again. They don't refund your money on time and when you complain they say the delay is on your bank's end even though that is a complete lie. Completely untrustworthy. Do not use them, they are the worst service ever. Save yourself the headache and use another service.
No Care Factor
When I call to enquire about what has gone wrong. They just don't care and will not help. There only cure is tell me to try again later. There is none whatsoever investigation into what the actual problem is.
The website doesn't work
The website doesn't work - not once but on many occasions - called support and the staff was rude.
They advised me to go to a registered agent and there they charge $100 transfer fee on top exchange rate was way too below the rate offered by other financial institutions and their own website.
I hope this message serves as constructive criticism and hopefully improve on what they offer for their customers
Every time I've to send money to my brother in Lebanon since the crisis there & the pandemic there's %2 fees on each tranfer the receiver has to pay upon picking up the money that's appart from the fees that I've to pay. That doesn't happen in any other country than Lebanon that's really a ripe off & unfair that I've to pay double. I've been customer of western union for years supporting my family in the past it never happened.
Last transaction they took $11usd on my transaction which that's a lot to convert to Lebanese pound which it'll be 70,000 LP.
I'm not gonna use western union anymore there's plenty of other money transfer that they don't charge extra fees on top of what I am paying..
Do not use this incompetent and completely outsourced company
I tried to transfer money as final payment on a property.
I am not a new customer and have used WU in the past from the same bank.
After the transfer and after my money was gone from my bank I get an email to call them.
I call them up and get an Indian call center, the lady asks me for my full name which I provide, then asks for the name of the person to whom I am transferring the money. I don't know the person personally and the name was rather a long complicated one, so I needed to check it on my computer.
I told her to wait 5-10 minutes wh...ile I walk downstairs to my computer, to which she replies "I cannot wait". I say you cannot wait 5 minutes to serve a customer, no I cannot wait tell me the name of the recipient or I will cancel the transfer. I tell her I am on my way to my computer to get the name, next thing I hear is I am cancelling. I yelled don't cancel, is this the way you treat your customers, and added that I will call you back once I am at my computer. I get to my computer and get the name and call them back, give the guy the reference number and he then tells me the transfer has been cancelled. At that point I went right off.......
Weston Union is a joke
Western union what a joke, I had to score 1 star as there is no option to score zero, after using this site, all of a sudden without explanation I was stopped from sending funds to my family, contacted them by phone and again no help whatsoever seems it's another offline Dept that cant be reached by phone, how can this be in this day and age. Advise all people wanting to use western union to go elsewhere as I have also the exchange rate is a disgrace as I have now done my homework very very very very poor organisation.
As others stated went through entire procedure and after them contacting me to “verify” my relationship with receiver my transaction was cancelled.
I had sent this person money through WU before & known the receiver for 20+ years! What really annoyed me was they would offer no reason for the cancellation. To add insult to injury they will take 7 days to refund me.
I think Western Union is the scam as if they do this to many parties they can utilise millions of dollars in funds that they do not immediately return to cancelled customers!
No care factor
I was required by the Aust government to provide transaction history to substantiate family support in a residency application. I was advised that it would take 20 business days which seemed extreme for a simple request, however i submitted the request and waited. One week later I received a request to provide additional information to validate my address and identity. Which I provided on the same day the 7th of October. So almost 8 weeks later and 5 calls from from each of them being answered by customer service team who were sympathetic to my...situation and attempted to "escalate " it each time. I have spoken to 2 team leaders and a manager and they are all unable to drive any action out of a back office team hiding behind customer service. As a transactional tool Western Union is adequate , but the second you need anything from them that does not involve them taking fees you are wasting your time. Once I am able to travel , i will set up local bank accounts and never have anything to do with Western Union again.
Western Union a disappointment.
At first I thought it was nice of them to want to double check and to prevent fraud and scam, but even after their interview with me (checking that the person i sent money to is actually my friend and not a scam, ,confirming that the transaction is coming from a legitimate source and going to a real person in need)...they still cancelled the transaction. It created a lot of problems for my friend as they urgently needed the money. Western Union couldn't give me a reason for the cancellation, and told me to go read terms and conditions. It felt ...like they cancelled my transactions and tried to blow me off. This is one terrible experience and i don't recommend this money sender. their exchange rate is terrible too. Will find other options for sending money.
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