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Western Union

Western Union

1.2 from 518 reviews · View Statistics
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Reviews

  • Transparency
    1.4 (5)
  • Rates and Fees
    3.5 (4)
  • Timeliness
    1.5 (4)
Previous
Next
FreddieB
FreddieBMetropolitan Adelaide, SA
  • 4 reviews
  • 2 likes

How To Lose Customers

published
Transparency
1/5
Timeliness
1/5
Incentivised Review No
John
JohnPerth, WA
  • 12 reviews
  • 8 likes

Ask too many personal bank details

published

Tried to use but they want copes of too much of my personal bank detail and as was using poli and was a small amount of money through someone was scamming me. So they cancelled transfer and said return money in 7 working day that's 2weeks they steal my money for. WU out date never use them again. Say no fees but give crap exchange rate.

Transparency
1/5
Rates and Fees
2/5
Hossain
HossainGreater Melbourne (Outer), VIC
  • 3 reviews
  • 2 likes

Option doesn’t work as described

published

Bank transfer poli option never worked, I have called them every time and same thing they suggested me: download the app again or try send money from website. I tried both didn’t work, only option works is you have to pay extra $3 credit option

Transparency
1/5
Rates and Fees
3/5
Re G.
Re G.South East Queensland, QLD

Don't use them they are not transparent

published

You will be disappointed. They will not deliver money in a day as they say and they will make your nightmare worse. World Remit will show them what customer care is all about, they need to get out of business Western Union has lost it.

Transparency
1/5
Rates and Fees
5/5
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Renter
RenterMetropolitan Adelaide, SA
  • 2 reviews

Bad

published

When sending money it goes through verification process. You have been sending money before to the same person but this does not guarantee that your transactions will automatically go through.

Incentivised Review No
Chierag
ChieragGreater Melbourne (Inner), VIC
  • 4 reviews

Confusing

published

I registered myself using iOS app. When I reached verification step, it didn’t verify me with Australian driving license or international passport. I called to check and I was told that dob doesn’t match and hence verification is not possible. She said go to your profile and fix the dob. Very strange but there was no option to change that. Shows customer service don’t know about it. Hence after sometime, she deactivated my account and asked me to register again. When I tried doing that it didn’t accept my existing email I’d and hence I don’t want to use this service as I had a poor experience and I ended up using existing service to transfer money which was even costing me much more.

Transparency
3/5
Rates and Fees
4/5
Incentivised Review No
Gazal
Gazal
  • 2 reviews
  • 1 like
  • Verified

Very disappointing customer care

published

It’s next to impossible when you need some help from western union... it takes hours to reach them and then they just disconnect your call and say that they can’t hear you .... very disappointing services

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Sam
SamPerth, WA
  • 8 reviews
  • 4 likes

Low rate and more fees

published

I have been using WU money in minutes for over 10 years now as I have no other quick options to send money to my old mother overseas. Money gets there quick but $US30 fees plus $US30 loss in exchange rate is a lot when you transfer a $US1000. It can feed my big family overseas for a week.

JohnD
JohnDGreater Melbourne (Metropolitan), VIC
  • 3 reviews

Please check this Case number and Give me some answers

published

I have used the western union many times and but last experience with WU left me bitter experiences. I have raised concern with WU complains department still no answer from them. The case number or complain number 10989697.
Hope somebody will look into this and change their process.

I don't want to be the guy who hates this brand. It is just to give them opportunities to correct their mistakes.

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Jim
Jim
  • 2 reviews
  • 2 likes

Use online banking: quicker and cheaper.

published

After completing the most detailed application I have ever seen I transferred money to a friend. However as he did not have the required ID he could not collect the funds. Several emails to WU failed to elicit any response. Eventually I spoke to them and secured a promise to return the funds in the next seven days. Cheaper and easier to use online banking with your own bank.

L. V.
L. V.Melbourne
  • 2 reviews
  • 2 likes

Very disappointed again!

published

Sending via POST works well, online service is an absolute JOKE!

published
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L. V.
L. V.Melbourne
  • 2 reviews
  • 2 likes
  • Verified

Very disappointed!

published
connielaura
connielaura
  • 211 reviews
  • 24 likes

Bad

published

i used to do these transactions for people all the time in my job at a newsagent. a bit scary since i didn't really know what i was doing and neither did any of the other girls, no training at all and speaking to someone with limited english on the other end made it hard when dealing with numbers. so it is scary to me when considering sending my own money, i would try and avoid it if possible. i guess i might have to use it in desperation.
not alot for me, knowing how it was done
sales people not really trained to send money

Sada
SadaGreater Melbourne (Metropolitan), VIC
  • 738 reviews
  • 116 likes

Bad

published

I havent had any problems with them, but I have always sent money and never made any changes or cancellations. I know of friends who have cancelled the money transfer and have still been charged the service fee when they said it would be refunded. Their excuse was that their local time was the next day, so it was charged. I dont mind using them because they are a company I trust especially with regard to money.
I have used them in the past and havent had any problems.
Their service fees are quite high. I think that may be because they are very well known worldwide and they give the money immediately on the other side.

Questions & Answers

Florizel F.
Florizel F.asked

How long can western union block me from sending money?

1 answer
Roxy
Roxy

I dont know how long they can block you from sending money, probably as long as they want. I would not use them ever again send your money some other way that way it will stay safe.

Robert
Robert asked

Is there legal recourse in Australia for refusing to provide a service without a specific reason?

2 answers
Angry customer
Angry customer

I dont know about the legal side but I know that a service can be refused by the provider without any reason, meaning you need to seek alternate options. Saying that, I dont believe any business wants to turnaround their customers by doing that

Robert
Robert

Thanks. I’ve tried different Government Authorities but they don’t seem to have to want much of a say in how WU operates.

Decebet M.
Decebet M.asked

WhyWestern Union block me in Belgium branch.
I can't pick up money anymore.
And what should I do that Western Union will unblocked me.
Please help me?

1 answer
Gio
Gio

Use XE money transfer or another service, you have read the reviews. so why would you even think about using these PARASITES? They do not deserve your business.

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