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Western Union

Western Union

1.2 from 528 reviews · View Statistics
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Reviews

  • Transparency
    1.2 (210)
  • Rates and Fees
    1.8 (185)
  • Timeliness
    1.3 (196)
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Reviewer Photos & Videos

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Philip D.
Philip D.Sydney, NSW
  • Verified

Unexplained change of policy?

published

Have been sending money for years to my wife"s family in Philippines for medical treatment including cancer, an infant's funeral, etc, etc.
Had been using Western Union so it has a history of family names.
Suddenly been declined a transaction for less than $2000 with no explanation, despite giving details of purpose of transfer to their security section.

Transparency
1/5
Rates and Fees
1/5
JJ McNerd
JJ McNerdGreater Melbourne (Inner), VIC
  • 12 reviews
  • 9 likes

Worst service ever

published

Transfer still pending after 5 days. I have 3 week window to pay and get delivery, thats been reduced to 2 now so we'll no doubt miss the boat.
Customer service is non-existant- they just ignore you.
Useless service, useless company.
Western Union can be proud of one thing - the rise of paypal. If it wasnt for WUs sh***y service, there would've been need market for paypal!

Transparency
1/5
Rates and Fees
3/5
Leo A.
Leo A.Perth, WA
  • 2 reviews

Time Waste

published

Please don't waste your time with these guys, really very frustrating.

It's been days since I have transferred my amount and still in progress. If you really messed up then use this.

please note for small amounts it is nice but not always. Thanks!

Transparency
1/5
Rates and Fees
4/5
Jag
JagGreater Melbourne (Metropolitan), VIC

Stupid WU holds money for no reason

published

Its been 48 hours since i made my transfer via the WU app & yet they are reviewing my transaction.
And if i cancel my transaction then it will take upto 10 business days to get my money back.
Why would someone use your services if they have to wait ages for what could have been a simple transaction.
Deleting the app once finalising of this transaction..
Dont trust there staff stories over the phone

Incentivised Review No
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Div
DivGreater Melbourne (Metropolitan), VIC
  • 2 reviews

The worst customer support team I have ever faced.

published

I was willing to change my rewards point to gift card and they randomly messed my points to something else and never understood the customer point of view. Never recommended.

Transparency
1/5
Rates and Fees
1/5
Fergus
Fergus
  • 2 reviews
  • 1 like

Worst service and policies

published

Sent money to my wife $1500 and they put the transaction on hold to check for fraudulent activity, even although I had sent money to her on many occasions previously.
When I called western union they interviewed me to see if the transaction was genuine. They asked invasive and repetative questions which was annoying and humiliating. Then put me on hold only to tell me my transaction is now cancelled and I have to wait 5-7 days for a refund.
The customer service personnel just read from a script. I was so angry and vow never to use this service again.
One word pathetic company.

Transparency
1/5
Rates and Fees
1/5
Seby
SebyGreater Melbourne (Inner), VIC

Zero rating Horrible service

published

Horrible service and horrible customer care. no body knows what they are doing. I made overseas money transfer through WesternUnion mobile app a week ago until now money not received, my money stuck somewhere and now they are it’s technically error and gonna take another 2 days more Don’t trust this people any more and not recommend at all

Incentivised Review No

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Zero Rating - No Stars for Western Union

published
Incentivised Review No
David
DavidIllawarra, NSW

Stuck on Hold without any reason? Can't reach the right team

published

It's so frustrating now, even the money is not big that i am about to transfer. I rang them 3times now and every time they says i need to reach out to right team. Hell experience, can't cancel my transaction as well.

Transparency
1/5
Rates and Fees
1/5
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Barbara
BarbaraBrisbane
  • 3 reviews
  • 1 like

Very Poor System And Customer Service

published

If i can rate zero, I would definitely rate Western Union zero due to very poor communication. My first call was disconnected, i called 3x however they cannot help at all!! I sent money on 16th September, today is 26th and the money hasn't received by my family. How ridiculous? If you need urgent process in sending money - dont use Western union. Thank you. Barbara

Transparency
1/5
Rates and Fees
3/5
Muhammad Azeem H.
Muhammad Azeem H.Sydney, NSW
  • 2 reviews
  • 1 like

Worst experience ever

published

no cash pick up facility is available. only can send money but no pickup is available.
You call agents and they tell you we dont have cash pickup facility available. absolute time waste

Transparency
1/5
Rates and Fees
1/5
Carmel
CarmelGreater Melbourne (Metropolitan), VIC
  • 5 reviews
  • 3 likes

Scammers heaven

published

Western Union facilitates scammers to steal money. They are slow to respond when you need help and delay you at every point. I have had nothing but bad experiences with WU.

Transparency
1/5
Timeliness
1/5
Incentivised Review No
Money Transfer Services

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Worst app ever

published

While updating details keeps asking mobile no even though it is optional. When I add the number it ask for city. When I add the city it ask for mobile no and then an error code C1434 appears. I have spent more time on this useless application

Incentivised Review No

Worse experience

published

Call centre people won't acknowledge your need and treat everyone like scammer.
Customer care should be more diligent towards their customer as they are the face of the company. People sending money to their family in this difficult times and western union customer care should help and not mis behaved or be rude with people over the phone.
I'll never use their service again and i'ld not recommended them to anyone

Transparency
1/5
Rates and Fees
1/5
James
JamesAlice Springs, NT
  • 6 reviews
  • 1 like
  • Verified

Terrible

published

They wouldn't transfer money then ended up hanging up on me when I asked why. Run by dodge and they are arrogant don't care. Ask you stupid questions what's money for etc. Non of their business.

Transparency
1/5
Rates and Fees
1/5
Page 1 of 10

Questions & Answers

Florizel F.
Florizel F.asked

How long can western union block me from sending money?

1 answer
Roxy
Roxy

I dont know how long they can block you from sending money, probably as long as they want. I would not use them ever again send your money some other way that way it will stay safe.

Robert
Robert asked

Is there legal recourse in Australia for refusing to provide a service without a specific reason?

2 answers
Angry customer
Angry customer

I dont know about the legal side but I know that a service can be refused by the provider without any reason, meaning you need to seek alternate options. Saying that, I dont believe any business wants to turnaround their customers by doing that

Robert
Robert

Thanks. I’ve tried different Government Authorities but they don’t seem to have to want much of a say in how WU operates.

Decebet M.
Decebet M.asked

WhyWestern Union block me in Belgium branch.
I can't pick up money anymore.
And what should I do that Western Union will unblocked me.
Please help me?

1 answer
Gio
Gio

Use XE money transfer or another service, you have read the reviews. so why would you even think about using these PARASITES? They do not deserve your business.

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