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THEY CANNOT EXPLAIN WHY
I transferred 2000k and it is sitting in limbo waiting to be sent to the receivers bank. Well after 6 days now still waiting to be processed. Have spent more than 3 hours trying to find out why but have been told I have to wait 72 hours for an answer. Even after day 3 I must wait 72 hours!!! No offer of any refund or solution. Please do not use Western Union. You will lose your money and have no real possibility of getting it back
Western Union Scams own people in Emergency
Having sent monies to desperate friends in Philippines ($290). it was blocked by western union. I have sent to this receiver multiple times in last 4 years without problem. Money did not arrive After 24 hours I phoned technical support, was told I needed to prove I held account money came from? Did this reluctantly to ID@westernunion.com (who likes revealing banking details. 24 hours later still no money. Phoned again, was told they do not have staff to check, maybe another 2 days! keep in mind people are without food, drinking dirty water after the cyclone! We apologise sir. what? try apologising to the people who are hungry and sick because of you stupid bureaucracy ! NOT a trustworthy company any more..use Remitly or anyone !
Sent 2 transfers from Australia to the Uk successfully, no problems. Third time my card was declined. Checked with my bank no problem at their end. WU wanted me to use POLI which I did not want to use. I rang WU and they said use another card. I did, and this was declined with no reason. Rang them again and no reasonable answer given. Will not be using WU again and do not recommend.
It's official: Western Union does not work
After weeks of trying and speaking directly to WU, their service continues to fail irrevocably. Deleted my account after I managed to send money overseas for only $10 via Commbank. Goodbye WU. Hope you survive till 2022.
The first few years of transactions are good/ok.
However, I must be categorized now as a money launderer or crook or something as WU now block me. Are they really in business to provide a service???? What a weird organisation. Blocking customers for a 'security reason' .... but they wont explian why! What? WTH?
Goodbye WU. There are transfer services that dont mess people around.
Hopeless never again
Been a customer for years many transactions
Needed urgently to send mum money & on the phone many times they blamed my bank but my bank never had any communication from them
5 days later still hopeless so I canceled the transfer found another company heaps cheaper too
Within 15 minutes signed up transferred to money instantly mums happy
Unreliable service - don't use for emergency
WU is fine for the first few transactions, but eventually they will hold your account, even if your transactions are fully legitimate and you have great ID. Don't use WU for any emergency situation as they often hold up transactions for "review" and it can take days to release. Regard WU as an unreliable service that could fail at any time. Seek alternatives. My experience is based on sending money overseas to family members on a regular basis.
NEVER USE THEM
I have been using Western Union for years, I live in Australia and my Wife's family live in the Philippines, I had use Western Union to transfer money at different times, even to Buy land on a monthly basis a couple of years back, recently we built a small house on the land and used Western Union to pass on the funds for this, we had recently decided to upgrade the toilet and shower are, install a new water pump and put an extended living area on,, all was going well and then out of the blue western union put a hold on one of my small transfers..., around $500 to continue the project.. so I called them,, well they asked hundreds of questions , and basically saying they didn't believe me,,, after all my loyal years to Western Union, the fees I have paid , and this is the way i am treated,, now I need to wait 5 days to get my money Back,, Western Union,, you are not worth considering using again. there are so many other money transfer options on the market now,, I hope you go broke and no one uses your platform.. so people,, take a look at other platforms before considering using this ungrateful company..
Run away fast
This is a longish read, but it might give some idea of what it can be like to deal with Western Union.
I had to pay a large international USD invoice. I did a test transfer of $100, which the recipient received that Friday. So I went back on Monday to transfer the remaining large amount, which the recipient had to get by the following Friday.
Oops: no can do. Apparently there’s an AU$7,500 (less than US$5,000) limit per transfer. So I’d have to do multiple transfers. Simple, right?
Wrong. I started off with two transfers of AU$7,500. Both we...re accepted, the agent took the money from my [large national bank] debit card, and gave me MTCN numbers. Then I tried a third, which their system rejected. Ok, I’ll try again tomorrow. But 20 minutes later, I got an SMS from Western Union to say that both the accepted transfers were on hold, and to ring their customer support number - which the message didn’t provide.
WU is fraud
Its been 10 f**kng days i havn't got my money. Pathetic service i have ever seen in my life. They are absolutely scammers, never gonna trust them again in life.
After using the service regularly for several years, suddenly had a transaction cancelled.
Was asked personal questions about my relationship to money receiver with no explanation of the laws/rules/requirements as to the reason for such personal questions.
Was spoken to very rudely twice.
Was provided false information several times.
Was told to contact my bank who gave me the opposite information to what they had told me.
Was told to process a 2nd transaction that was also cancelled with no explanation.
Had to repeat personal questions. When...
They kept my fund transfer on hold after providing a source of funds
I have transferred one of the fund pooling money to the receiver and provided all required docs. but their account verification team keeps on asking multiple times for the same docs and delaying fund transfer from the last 10days. I hope they don't steal this money which we sourced for one of my friends pass away due to covid.
My recommendation to every on that, don't use Western Union for any major fund transfers, this is a cheating business, need to be careful.
The reviewer stated that an incentive was offered for this review
Western Union is full of fake and fraud
Western Union facilitates scammers to steal money. They are slow to respond and make delays at every point. I have had nothing but bad experiences with WU and its been 3month money not processed.they are eligible for star rates
Spoke with Eugene from compliance section regarding my transfer payment from Australia to Pakistan.She asked me all the security questions for long time that answered appropriately.She came back later and told me that she will be canceling my transfer.When I asked the reason why have she canceled my transfer,she couldn’t even tell me the reason.Also these staff that are from other countries that English is not their first language, they pretend to think they know English and they understand English but they don’t.Are these staff have their Engl...ish testing done.If so what are their scores. I do know that she didn’t understand what I said and she didn’t comprehend properly of the reasons that I gave her.When I asked the reason of cancellation,she couldn’t give me the answer. I am not happy with the service Eugene provided.
Pathetic Customer Service
WU sent numerous emails demanding payment for transfer of funds stating they had paid out twice on separate dates to my recipient without receiving my funds. This was despite the fact I had provided proof that my bank had deposited the funds in WU prior to transfer to my recipient.
Accordingly WU are either incompetent or dishonest. In any event I will never deal with the arrogant shambolic WU again.
Questions & Answers
What's wrong with online service ? can not send money online.
I dont want pay $10 fee to Post office.
I only tried the online service once or twice and couldnt make it work.
A bank transfer costs $30, takes numerous banks to complete the transfer.... groan. it takes about 5 days.,
So $10 (depends on destination and amount!) for an amount over $100 at Western Union at the post office is good value.
Same. Have not been able to send money online via western union. It cost upward of $100 to send money via post office compared to just over $10 via Western union online.
Is there legal recourse in Australia for refusing to provide a service without a specific reason?
I dont know about the legal side but I know that a service can be refused by the provider without any reason, meaning you need to seek alternate options. Saying that, I dont believe any business wants to turnaround their customers by doing that
Thanks. I’ve tried different Government Authorities but they don’t seem to have to want much of a say in how WU operates.
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