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Western Union facilitates scammers to steal money. They are slow to respond when you need help and delay you at every point. I have had nothing but bad experiences with WU.
Worst app ever
While updating details keeps asking mobile no even though it is optional. When I add the number it ask for city. When I add the city it ask for mobile no and then an error code C1434 appears. I have spent more time on this useless application
Call centre people won't acknowledge your need and treat everyone like scammer.
Customer care should be more diligent towards their customer as they are the face of the company. People sending money to their family in this difficult times and western union customer care should help and not mis behaved or be rude with people over the phone.
I'll never use their service again and i'ld not recommended them to anyone
They wouldn't transfer money then ended up hanging up on me when I asked why. Run by dodge and they are arrogant don't care. Ask you stupid questions what's money for etc. Non of their business.
Worst customer service ever
Don't waste your time with such rude guys who don't care about their customers, whenever I have asked them for help just disappointed me, even they don't care about our reviews..
The reviewer stated that an incentive was offered for this review
Terrible - never using them again - seek your money transfers elsewhere
Simple transaction - transferring money for a loan from my Uncle in the Philippines. Not a overly huge transaction, less than $3,000AUD. Received all confirmation emails fine and 2 days later received a message from my Uncle saying money hadn't been received. I tried calling WU multiple times and kept getting a message saying they can't take calls. Sent an email with transaction number. Got an email saying we will contact you in 24 hours. 3 days later no response. Called the Call Centre again and finally got through to someone. Said the transac...tion was sitting waiting for approval from Compliance. Asked why I hadn't been notified, could not answer. Went through their ridiculous Compliance questions - what's the money for, how old is your Uncle, can he get to a WU branch (didn't need to is going straight to his bank account). Finally said that it has been approved and he should receive in 24 hours. We'll see. Terrible process, I won't be using again and I'd suggest using another provider to transfer your money.
worst customer service
worst customer service ever seen . never going to use them in future . they take very long to refund your money back . still chasing one of the transaction from last year
How To Lose Customers
I have been a loyal Western Union customer for 7 years and for the past 5 years have been sending the same amount of money to the same person to the same bank account every month.
For the past 4 months I have been subjected to about 30 mins of interrogation on the phone while my transaction is on hold. I did another transaction yesterday and yes, on hold again, but now when I try and phone to get the money released I get a robot saying that they have an urgent problem and to call back in 15 minutes. I have been calling back in 15 minutes many,...many times and still there is no one to speak to. My $1800 is stuck in their system, gone from my bank account and I have no idea what is happening to it. I have never experienced such disregard and disrespect as a customer. I have messaged WU on Facebook, but of course, like many times before, there is no reply. Time for me to move on to a better service.
even after 3 days transferring
but saying have not received money
on next call they waiting for other bank to confirm
to many non sense not even matching what they say
2 weeks and still waiting for my refund
I made a money transfer (5125AUD) to Egypt on the 20th of last month. The money took so long, so I decided to cancel the transfer about 2 weeks ago and until now I haven't received the money back. Every time I call, the customer support team keep giving me these generic answers and they are unable to connect me with anyone who has authority to do anything.
Very expensive rates and bad service
Plus they never reply to your emails
Bank transfer and save lots of money
They take advantage of people in needs
Make them your last money transfer option
Poor service, wrong advertising
Wrong advertising. They advertised for express shipping and keeping the money on hold for three days. I do not recommend using their services, look for other options available out there.
Never use again
Needed to update my credit card to send money to an overseas friend..The dope on the phone, who i could barely understand told me i needed a passport and license to update my new credit card.. I said my passport expired and i wont be renewing until we can travel again..She said go to a western union store and send from there..I informed her we are in lock down and cant leave our area and non essential stores and shops are closed..Then her robot voice went on and on and on..In 10 minutes, i never got another word in but i'm sure she knew at the end where to shove her script after my polite request..Imagine with covid affecting the world and we have to put up with these numbskull companies on top of everything.
Poor communication and unreliable
I am disappointed at this company
I sent money to a friend in Russia on 18 July
On 19 July I got an email from them saying "your money is ready for pick-up "
Recipient has been trying with no avail to get her money
Then only on 26 July, and only after I called them they told me your money has been refunded
WU was recommended to me to send money to my wife in China. Of 10 transactions, half have fallen over. Same story as all the posts.. They delay delivering the transfer funds and refund of YOUR OWN MONEY (which has been debted to YOUR BANK A/c ) because they hold the money and play the money market!! Use your Bank and pay a little bit extra and have peace of mind. When I rang and tried to get my money delivered or returned, it was a disgusting lot of lies read off the same cheat sheet. You can shout and jump up and down, it'll do no good..Can only recommend people stay away, use your Bank ,the extra ,minimal cost is absolutely worth it. BE WARNED.....
Sent money twice by mistake. Cancelled second transaction immediately. Two months in I’m still waiting for a refund. Currently on hold for 20 minutes and waiting. They advise you that you’ll get an email and then you get a generic advertisement
Wish 0 Star was a possibility
I have been using this service for sometime sending money to the same account all the time. It's my account so I know what I'm talking about. My previous transaction did not go through because of a "technical error" when my money had already been deducted. I called the first day and was told their email system wasn't working, that's why. These people have the audacity and straight face to rudely tell you "The money will be refunded in 7 business days". No remorse, nothing when this was emergency money to be transferred to someone. What a...nnoyed me most is the second time I called. Their customer care must have undergone training for being rude. The person was shouting hoarse on the other end. I could barely get anything she was saying. After asking her to repeat a few times, I finally figured out from her talk that its my bank that rejected the payment. A very typical way of running away from their "technical error" issue. I asked for a screenshot of the error message so that I show it to the receiving bank and she flatly declined to give it, a serious sign of a liar. I told to forward it to me on email and she refused. That's how I got it that the problem is with them and not my bank. I'm yet to receive my money back and from the look at other reviews, 10 plus working days to be refunded is still an option. I wish one could give 0 star. Not even a 1 star is deserved by these people. I'm more than happy providing the MTCN to confirm this.
Worst money transfer system
It is one of the worst money transfer system in the world . For every transaction, you will end up calling customer service 5 times and will get misleading and wrong information . Compliance department holds on approving the transaction for weeks and does not send any email or call for additional documents. Even if the sender’s bank clears the amount , western union shows as settlement pending from sender’s bank for a whole week . You will literally want to pull out the hair on you head just to enquire about one transaction . I feel bad for the...customer service people who have to end up apologizing for the worst system . If it takes a week to transfer a small amount of $3500 then they need to change their process . They need to improve on customer satisfaction and the supposedly advertised “next banking day” false information. They also had the audacity to mention once that receiver’s bank is not accepting money transfer. Headache for the senders and receivers and the poor customer service people.
Keeps declining my transfer
Before it was working good but now it always decline my transfer and I have to talk to 3/4 customers services care and answer the question why and to whom am sending and later on I receive email declined transfer they keep doing this regular… not recommending
Took my money i was sending to brother inlaw in Indonesia, which i had done on previous occasions, put on hold ,said i have to call them, asked what the money was for how long i have known him, then refused to send, but i still waiting for my money back.
MONEY NOT RECEIVED!!!!
Sent money to Singapore on 1st, rang at least 3 times since 6th and was told money will be received in the account in Singapore on 8th. Checked on 8th, money is still not there. The helpline is hopeless. Do not use them. First and last time. Bad experience.
They put my money transfer on hold due to their KYC (Know Your Customer) process. Fair enough. However, their KYC team is based in USA. There is no way to contact them. You call their 1800 customer care number and they will send an email requesting the KYC to team for a call back and you just wait for days. They did call after nearly 3 days on a weekend and unfortunately I missed it. But no way to call them back. Again, the whole process starts. Call customer care, they send an email and wait for the KYC team to call back. Wasted nearly 10 days..., still no call. They wouldn't even cancel the money transfer. You are stuck with them for that transaction. Extremely frustrating. I have decided to not use their service ever again. I have switched to Remitly, let's see how they fare.
Do not use western union online
I set up an online account and made an international transfer from australia to the uk. When I logged back into the account I noticed that western union had made the same transfer three times. I attempted to contact western union but was unable to do so due to its fake or unmonitored mailboxes. I attempted to close the account I had setup but western union does not provide a facility to do that for that. Western union cannot and should not be trusted with sensitive personal information.
Western union sux
I have been a longtime loyal customer. I send my partner money to help her and family in a third world country. Western union blocked me from sending and receiving . Stating illegal activity. WTH. Stick your shithouse service and company.
Crap customer communication
Couldn't make a withdraw because I have gone over the limit, but had no idea of the limit, was NOT told about it and told to wait 7 days for refund and to top it up hung up in my face !! What the actual crap. No more western union transfer. Give me a quick missed call, leave me a voice message with a missing number and couldn't get back to them, for them to tell me my claim has be closed and cancelled
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