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Western Union

Western Union (page 5 of 10)

1.2 from 555 reviews · View Statistics
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Reviews

  • Transparency
    1.2 (229)
  • Rates and Fees
    1.7 (204)
  • Timeliness
    1.3 (216)
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Gop I.
Gop I.Hunter Region, NSW
  • 4 reviews
  • 1 like

fraudulent and be aware

published

don't use their service cause they are frauds use u r money for 4 days and refund in 5 working days . still waiting for he refund , also they cancelled using poli which is safer form of payment with zero service fee

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Wilson
Wilson Victoria

Bad customer service

published

It took more than two days and the money hasn't been reached still now. Checked with customer service and the response was arrogant. As a customer we sending money through this for a faster delivery.

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Peter Lin
Peter LinPerth, WA

Won't use Western Union anymore

published

The first transfer I made was about A$200 to China was ok. The second one about A$1200 was a mess, my internet banking was blocked for suspected fraud, but money has been debited from my account then got email that transfer is cancelled and promised the money to be returned asap. Until now passed 5 days, it has not been effected.

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Taufiq
TaufiqGreater Melbourne (Outer), VIC

Unable to send money

published

Previously they were ok. But recently I tried to send money and WU asked some legal doc of money receiver. I provided the doc and transaction was approved. Within 3-4 hours they emailed me again and said they were unable to send the money. Next I tried again and this time they did not send any email. After 3 days they emailed me and said money will be transferred with in 3-4 business days. But they decline again within an hour and said unable to send the money.

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Robert
Robert Greater Melbourne (Inner), VIC

Oops

published

After spending many many hours on the phone and repeatedly sending requested forms and far too many personal documents WU seem unable to allow even $20 transfers and have prevented further transfers.
The whole process reeks of incompetence rather than possibly having a reason to refuse their service.
Calls emails and letters posted from the US. And NO Australian headquarters???
Anyway it's terrible.
Cheers

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Gio
Gio
  • 3 reviews
  • 7 likes

Misleading advertising. Clearly advertising a service they do not have.

published
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Boying
BoyingGreater Melbourne (Metropolitan), VIC
  • 2 reviews
  • 2 likes

Misleading exchange rate

published

Before I send money to Canada I checked their website exchange rate, their Apps exchange rate and contacted Australia Post for their Exchange rate, they are all the same exchange rate. I went and go ahead sent the money, I was SHOCKED when I saw the actual Exchange rate it’s .09 less than the actual website, Apps and person says. DO NOT USE western union they are FRAUDSTER. Use your bank to transfer it’s the safest and have guaranteed. I will contact ACCC and hopefully they will FINE them big time.

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Angry customer
Angry customerSydney, NSW

poor service

published
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GS Cafe
GS Cafe
  • 2 reviews

Website rarely works, takes forever, needs many attempts

published

Every transaction is a nightmare. Not once has it worked the first time. I always have to make multiple attempts, and it times out, takes forever, won't load, says banks are offline (when they are online on every other website), and is just an absolute pain to use. I have to make half a dozen attempts over the course of a day to make it work. Absolutely appalling.

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Amson
AmsonVictoria

Worst money transfer

published

I try to send some money to india for my moms medical expenses. I even send it from bank to bank transfer. But they cancelled my transfer saying its compliance issue. I spoke to a call center Agent Mr. Will . he cant give an explantion as to why it was cancelled. Whereas i gave my proof of ID and all the details they asked for. Now i cant send money for the emergency. I have to wait 3 business days or may be 4 days since its sunday for the money to be credited. Really furious about this. I would never ever recommend Western union or deal with them any more. Save your time and money and chose other means.

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Robert M.
Robert M.South East Queensland, QLD
  • 2 reviews
  • 1 like

A total scam

published

I'm trying to do business in philippines and they just keep blocking my transactions for no good reason lying about everything and taking forever to refund my money. Biggest time wasters I've ever had to deal with

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  • Verified

Why I can’t send online money to Jamaica from Canada Online

published

January 13th I downloaded your Western mobile App
I signed up I start enrolling now I start to send money from Canada to Jamaica
I use my passport as my identification
I put in my credit card information and everything was completed
I got a tracking number8984944428
Then received a email my transaction was canceled I must now go to a store location to send my money
I just don’t understand

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Lin Q.
Lin Q.
  • 2 reviews
  • 1 like

Do NOT use Western Union

published

WU has kept my money indefinitely citing technical issue. They cannot tell me what the issue is. And they keep giving me new complaint numbers just to delay the refund. No timeframe, no status, no resolution, NOTHING. And the customer can NOT contact the complaint department directly. You can only call the customer services centre and they are CLUELESS. Basically if there is any issue with the transaction (through no fault of your own), the money is gone. GONE. I repeat, DO NOT USE WESTERN UNION. They are a scam.

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Tony
TonyGreater Melbourne (Metropolitan), VIC

Western Union - Don't bother

published

Customer support compliance department not focussed on assisting customer. Asked same question 4 or 5 times. Seemed to not know how to phrase questions. They should hire people with brains.

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Terrible custom service - generic emails - No help

published

Tried to send money via business account but couldn't because the business account was only 50% in my name. Tried my personal account, they needed more info which I gave them but declined, sent the money from my wife's bank account but couldn't. 3 accounts tried each account taking 3-5 days review and then generic emails that didnt help, call customer service team to help but they said it's not their department, someone else will contact, but they didn't. Don't waste your time with Western union.

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Samiul S.
Samiul S.Gungahlin 2912, ACT

Terrible Service

published

On the apps it shows that money will be transferred within few mins. They asked for verification, I submitted all documents. Sill the money hasn’t transferred. Will never western union again.

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Poor service

published

Had to wait 14 days to transfer money to my family. And the customer service is a bluff, talks illogical. I was using the same account for 6 years. And they suddenly started to doing this. And they are unable to fix their problems as i tried to send today as well being held again... again had to call the customer service.... which is terribly a failure.

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Useless service use transferwise or Ria

published

Blocked for trying to send $200?
They are usless, avoid, avoid, avoid.
They regularly say they follow intl laws and regulations its rubbish.
$200 now and then to different people .. so sinister..customer service read a robotic script .. avoid them.

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Togs
TogsPerth, WA

It is horrible don’t want to hear about it again

published

I will never use this agent, they blocked my transfer and hold my money for 9days it was so inconvenience and they didn’t care about the hardship they caused to me and anyway their charges are higher than other agents I am very disappointed and I am warning others not to use western union

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Monir
Monir
  • 5 reviews

Horrible service .Do not ever think about iy

published

They cancel the transaction with out telling you any reason. When I tried to call them and after 7 times of talking to their incompetent customer service team members where every one is lying to you, they said it was canceled by mistake !!!!!
I lost time and money because of them .
If i could give zero stars i would have done it

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Harshi K.
Harshi K.Victoria

I'd give Zero stars if I could. Worst company.

published

I'd give Zero stars if I could. Worst money transfer company ever. They cancel transactions for no reason, don't give you any notification that the transfer was unsuccessful. When you call them each operator gives you different story. They don't take notes of your call so you have to repeat yourself over and over again. They don't refund your money on time and when you complain they say the delay is on your bank's end even though that is a complete lie. Completely untrustworthy. Do not use them, they are the worst service ever. Save yourself the headache and use another service.

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No Care Factor

published

When I call to enquire about what has gone wrong. They just don't care and will not help. There only cure is tell me to try again later. There is none whatsoever investigation into what the actual problem is.

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Michael
MichaelGreater Melbourne (Metropolitan), VIC

The website doesn't work

published

The website doesn't work - not once but on many occasions - called support and the staff was rude.
They advised me to go to a registered agent and there they charge $100 transfer fee on top exchange rate was way too below the rate offered by other financial institutions and their own website.
I hope this message serves as constructive criticism and hopefully improve on what they offer for their customers

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Salimeh Dahdah
Salimeh Dahdah
  • 4 reviews
  • 3 likes

Very disappointed

published

Every time I've to send money to my brother in Lebanon since the crisis there & the pandemic there's %2 fees on each tranfer the receiver has to pay upon picking up the money that's appart from the fees that I've to pay. That doesn't happen in any other country than Lebanon that's really a ripe off & unfair that I've to pay double. I've been customer of western union for years supporting my family in the past it never happened.
Last transaction they took $11usd on my transaction which that's a lot to convert to Lebanese pound which it'll be 70,000 LP.
I'm not gonna use western union anymore there's plenty of other money transfer that they don't charge extra fees on top of what I am paying..

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Do not use this incompetent and completely outsourced company

published
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