1 photo
Western Union

Western Union

1.2 from 528 reviews · View Statistics
See the Best Money Transfer Services in 2021 as rated by Australians on ProductReview.com.au.
Brand Manager for Western Union? Register now and take advantage of ProductReview's Brand Management Platform!

Reviews

  • Transparency
    1.7 (6)
  • Rates and Fees
    3.6 (5)
  • Timeliness
    1.8 (5)
Previous
Next
FreddieB
FreddieBMetropolitan Adelaide, SA
  • 4 reviews
  • 2 likes

How To Lose Customers

published
Transparency
1/5
Timeliness
1/5
Incentivised Review No
John
JohnPerth, WA
  • 13 reviews
  • 8 likes

Ask too many personal bank details

published

Tried to use but they want copes of too much of my personal bank detail and as was using poli and was a small amount of money through someone was scamming me. So they cancelled transfer and said return money in 7 working day that's 2weeks they steal my money for. WU out date never use them again. Say no fees but give crap exchange rate.

Transparency
1/5
Rates and Fees
2/5
Hossain
HossainGreater Melbourne (Outer), VIC
  • 3 reviews
  • 2 likes

Option doesn’t work as described

published

Bank transfer poli option never worked, I have called them every time and same thing they suggested me: download the app again or try send money from website. I tried both didn’t work, only option works is you have to pay extra $3 credit option

Transparency
1/5
Rates and Fees
3/5
Re G.
Re G.South East Queensland, QLD

Don't use them they are not transparent

published

You will be disappointed. They will not deliver money in a day as they say and they will make your nightmare worse. World Remit will show them what customer care is all about, they need to get out of business Western Union has lost it.

Transparency
1/5
Rates and Fees
5/5
Money Transfer Services

Find out how Western Union compares to other Money Transfer Services

Know better, choose better.

Compare all
Hara Patro
Hara PatroGreater Melbourne (Inner), VIC
  • 10 reviews
  • 1 like

OK ..Fifty Fifty.. Good

published

Money stucks in every third time. When you complain they refund it after 3 days where you loose the present rate. Got problem now a days every-time. Now decided to stop using Western Union.

But they don't cheat, refund or resend it. Always got problem when they advertise a higher rate. but rate is Lucrative sometimes. Sometimes it transfers in seconds and sometimes takes hours and sometime a week. Very unpredictable and time consuming. I wait for one hour to contact their compliance team after five days.

Transparency
3/5
Rates and Fees
4/5
Renter
RenterMetropolitan Adelaide, SA
  • 2 reviews

Bad

published

When sending money it goes through verification process. You have been sending money before to the same person but this does not guarantee that your transactions will automatically go through.

Incentivised Review No
Chierag
ChieragGreater Melbourne (Inner), VIC
  • 5 reviews

Confusing

published

I registered myself using iOS app. When I reached verification step, it didn’t verify me with Australian driving license or international passport. I called to check and I was told that dob doesn’t match and hence verification is not possible. She said go to your profile and fix the dob. Very strange but there was no option to change that. Shows customer service don’t know about it. Hence after sometime, she deactivated my account and asked me to register again. When I tried doing that it didn’t accept my existing email I’d and hence I don’t want to use this service as I had a poor experience and I ended up using existing service to transfer money which was even costing me much more.

Transparency
3/5
Rates and Fees
4/5
Incentivised Review No

Related Articles

Previous
Super Funds Awards 2020!

A good super fund can make a substanial difference to the amount you retire with. From retail super funds to self managed super funds, view reviewer ratings for the top-rated super funds of 2020!

Wendy Z.
Wendy Z.7 Nov 2019
super-funds-awards-2020
Credit Card Awards 2020

Whether it's the sign up bonus, rates and fees, or reliable customer service that you look for in a credit card, a credit card is often used everyday, so it's important you choose one that meets your needs and that you're happy with. These are the top-rated credit cards this year, as decided by ProductReview.com.au reviewers.

Wendy Z.
Wendy Z.19 Nov 2019
credit-card-awards-2020
What Is Peer-To-Peer Lending?

Peer-to-peer lending is quickly gaining popularity among Australian borrowers and investors. If you've never heard of it before, this 2 minute read will give you a quick rundown so you can decide if P2P lending is right for you.

Nathan S.
Nathan S.14 Nov 2019
what-is-peer-to-peer-lending
Next
Willy w
Willy wGreater Melbourne (Outer), VIC
  • 6 reviews
  • 3 likes

Not as simple

published

Iv used WesternUnion a few times until now I made a bank to bank transfer and for some reason this hasn’t worked but the money out of my bank has gone now awaiting for confirmation from them as to what’s happened to the the transaction?looking at the reviews has got me nervous

Gazal
Gazal
  • 2 reviews
  • 1 like
  • Verified

Very disappointing customer care

published

It’s next to impossible when you need some help from western union... it takes hours to reach them and then they just disconnect your call and say that they can’t hear you .... very disappointing services

Money Transfer Services

Find out how Western Union compares to other Money Transfer Services

Know better, choose better.

Compare all
Abbo
Abbosummo48@live.com.au

WHY HAVE I BEEN BLOCKED ??

published

I was given this number, R7008, and told I can not use this site for now, can you please explain why ??
regards Peter.

Sam
SamPerth, WA
  • 8 reviews
  • 4 likes

Low rate and more fees

published

I have been using WU money in minutes for over 10 years now as I have no other quick options to send money to my old mother overseas. Money gets there quick but $US30 fees plus $US30 loss in exchange rate is a lot when you transfer a $US1000. It can feed my big family overseas for a week.

JohnD
JohnDGreater Melbourne (Metropolitan), VIC
  • 3 reviews

Please check this Case number and Give me some answers

published

I have used the western union many times and but last experience with WU left me bitter experiences. I have raised concern with WU complains department still no answer from them. The case number or complain number 10989697.
Hope somebody will look into this and change their process.

I don't want to be the guy who hates this brand. It is just to give them opportunities to correct their mistakes.

Money Transfer Services

Find out how Western Union compares to other Money Transfer Services

Know better, choose better.

Compare all
Jim
Jim
  • 2 reviews
  • 2 likes

Use online banking: quicker and cheaper.

published

After completing the most detailed application I have ever seen I transferred money to a friend. However as he did not have the required ID he could not collect the funds. Several emails to WU failed to elicit any response. Eventually I spoke to them and secured a promise to return the funds in the next seven days. Cheaper and easier to use online banking with your own bank.

L. V.
L. V.Melbourne
  • 2 reviews
  • 2 likes

Very disappointed again!

published

block of name

published

my name is leakna oeun date birth 27/07/1985 contact number 0435359688. MTCN 5404964383. im writing this so u can review about blocking my name. i need this account to send money to family oversea. i like this campany and would like to keep using it thank you.My email is chenda2701@gmail.com.

Questions & Answers

Florizel F.
Florizel F.asked

How long can western union block me from sending money?

1 answer
Roxy
Roxy

I dont know how long they can block you from sending money, probably as long as they want. I would not use them ever again send your money some other way that way it will stay safe.

Robert
Robert asked

Is there legal recourse in Australia for refusing to provide a service without a specific reason?

2 answers
Angry customer
Angry customer

I dont know about the legal side but I know that a service can be refused by the provider without any reason, meaning you need to seek alternate options. Saying that, I dont believe any business wants to turnaround their customers by doing that

Robert
Robert

Thanks. I’ve tried different Government Authorities but they don’t seem to have to want much of a say in how WU operates.

Decebet M.
Decebet M.asked

WhyWestern Union block me in Belgium branch.
I can't pick up money anymore.
And what should I do that Western Union will unblocked me.
Please help me?

1 answer
Gio
Gio

Use XE money transfer or another service, you have read the reviews. so why would you even think about using these PARASITES? They do not deserve your business.

See all Western Union questions

Get an answer from our members

Other Money Transfer Services

Previous
World First

World First

4.8
(252)
Instarem

Instarem

4.2
(780)
TorFx

TorFx

3.9
(120)
CoinHero

CoinHero

5.0
(1)
Next
See all Money Transfer Services

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.