The first few years of transactions are good/ok.
However, I must be categorized now as a money launderer or crook or something as WU now block me. Are they really in business to provide a service???? What a weird organisation. Blocking customers for a 'security reason' .... but they wont explian why! What? WTH?
Goodbye WU. There are transfer services that dont mess people around.
How To Lose Customers
I have been a loyal Western Union customer for 7 years and for the past 5 years have been sending the same amount of money to the same person to the same bank account every month.
For the past 4 months I have been subjected to about 30 mins of interrogation on the phone while my transaction is on hold. I did another transaction yesterday and yes, on hold again, but now when I try and phone to get the money released I get a robot saying that they have an urgent problem and to call back in 15 minutes. I have been calling back in 15 minutes many,...many times and still there is no one to speak to. My $1800 is stuck in their system, gone from my bank account and I have no idea what is happening to it. I have never experienced such disregard and disrespect as a customer. I have messaged WU on Facebook, but of course, like many times before, there is no reply. Time for me to move on to a better service.
Ask too many personal bank details
Tried to use but they want copes of too much of my personal bank detail and as was using poli and was a small amount of money through someone was scamming me. So they cancelled transfer and said return money in 7 working day that's 2weeks they steal my money for. WU out date never use them again. Say no fees but give crap exchange rate.
Option doesn’t work as described
Bank transfer poli option never worked, I have called them every time and same thing they suggested me: download the app again or try send money from website. I tried both didn’t work, only option works is you have to pay extra $3 credit option
Don't use them they are not transparent
You will be disappointed. They will not deliver money in a day as they say and they will make your nightmare worse. World Remit will show them what customer care is all about, they need to get out of business Western Union has lost it.
OK ..Fifty Fifty.. Good
Money stucks in every third time. When you complain they refund it after 3 days where you loose the present rate. Got problem now a days every-time. Now decided to stop using Western Union.
But they don't cheat, refund or resend it. Always got problem when they advertise a higher rate. but rate is Lucrative sometimes. Sometimes it transfers in seconds and sometimes takes hours and sometime a week. Very unpredictable and time consuming. I wait for one hour to contact their compliance team after five days.
When sending money it goes through verification process. You have been sending money before to the same person but this does not guarantee that your transactions will automatically go through.
I registered myself using iOS app. When I reached verification step, it didn’t verify me with Australian driving license or international passport. I called to check and I was told that dob doesn’t match and hence verification is not possible. She said go to your profile and fix the dob. Very strange but there was no option to change that. Shows customer service don’t know about it. Hence after sometime, she deactivated my account and asked me to register again. When I tried doing that it didn’t accept my existing email I’d and hence I don’t want to use this service as I had a poor experience and I ended up using existing service to transfer money which was even costing me much more.
Not as simple
Iv used WesternUnion a few times until now I made a bank to bank transfer and for some reason this hasn’t worked but the money out of my bank has gone now awaiting for confirmation from them as to what’s happened to the the transaction?looking at the reviews has got me nervous
Very disappointing customer care
It’s next to impossible when you need some help from western union... it takes hours to reach them and then they just disconnect your call and say that they can’t hear you .... very disappointing services
WHY HAVE I BEEN BLOCKED ??
I was given this number, R7008, and told I can not use this site for now, can you please explain why ??
Low rate and more fees
I have been using WU money in minutes for over 10 years now as I have no other quick options to send money to my old mother overseas. Money gets there quick but $US30 fees plus $US30 loss in exchange rate is a lot when you transfer a $US1000. It can feed my big family overseas for a week.
Please check this Case number and Give me some answers
I have used the western union many times and but last experience with WU left me bitter experiences. I have raised concern with WU complains department still no answer from them. The case number or complain number 10989697.
Hope somebody will look into this and change their process.
I don't want to be the guy who hates this brand. It is just to give them opportunities to correct their mistakes.
Use online banking: quicker and cheaper.
After completing the most detailed application I have ever seen I transferred money to a friend. However as he did not have the required ID he could not collect the funds. Several emails to WU failed to elicit any response. Eventually I spoke to them and secured a promise to return the funds in the next seven days. Cheaper and easier to use online banking with your own bank.
Very disappointed again!
Once again I'm having problems with Western Union. I have tried three times in one week (different days) to send some money to help with the payment for the nursery homes for both of my parents but every time I got the message " your transfers could not be completed". When I called they apologize for the inconvenience, they explained the issue saying they were doing some work in the system and of course they offer me to go to an office to do the transaction which cost a lot more than the online transfer.I wonder how long it takes to finish the ..."work in the system", especially in a company that relies a lot on the internet to do business. Coincidence that happens at this time of the year when many people is sending money to their relatives? It is unfortunate that WU has practically the monopoly of this kind of service ( at least in this part of the world). December 27th 2017 Update: They have done it Again! I have to send money every moth to help with the fees for the nursing homes for my parents. Western Union has set the option now to pay by credit card (AU$80.92) or use POLI (AU$9.00). Well, I have tried to use POLI for the last couple of months now (and yes my bank is in the list of bank available, i have a screen shot with the list of banks), the first time I have to call my bank to stop the payment because they took the money but I did not receive any tracking number. The second and third time I tried I got the message that the transaction was not successful. Unfortunately, as my father used to say, it is better a known devil that one unknown, this is the only reason I still use Western Union to send money to my family. May be POLI could start sending money directly to the local post office, I'm pretty sure there are a lot of people who will welcome the option.
Questions & Answers
What's wrong with online service ? can not send money online.
I dont want pay $10 fee to Post office.
I only tried the online service once or twice and couldnt make it work.
A bank transfer costs $30, takes numerous banks to complete the transfer.... groan. it takes about 5 days.,
So $10 (depends on destination and amount!) for an amount over $100 at Western Union at the post office is good value.
Same. Have not been able to send money online via western union. It cost upward of $100 to send money via post office compared to just over $10 via Western union online.
Is there legal recourse in Australia for refusing to provide a service without a specific reason?
I dont know about the legal side but I know that a service can be refused by the provider without any reason, meaning you need to seek alternate options. Saying that, I dont believe any business wants to turnaround their customers by doing that
Thanks. I’ve tried different Government Authorities but they don’t seem to have to want much of a say in how WU operates.
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