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Western Union

Western Union

1.2 from 555 reviews · View Statistics
See the Best Money Transfer Services in 2022 as rated by Australians on ProductReview.com.au.
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Reviews

  • Transparency
    4.7 (7)
  • Rates and Fees
    4.3 (7)
  • Timeliness
    4.9 (7)
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Mitzi E.
Mitzi E.Greater Melbourne (Metropolitan), VIC

Convenient, easy and fast service

published

I have used Western Union to send money to Mexico and it has been quick, smooth and at a good exchange rate.

I have use both delivery for pick up and direct deposit to a bank account.

The direct deposit to a bank is so easy to use and the commission for transfer is very low compared with what my bank wanted to charge. Also, entering bank account details is super easy compared with all the information that my bank was asking.

I highly recommend Western Union to send money overseas.

Transparency
5/5
Rates and Fees
5/5
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Jade
JadeSydney, NSW

Easy and no problems

published

I'm sorry to see all these negative reviews but I have sent funds to Cambodia several times and have had no issues whatsoever. The recipient could pick up within minutes or at least the next day if their office was closed.

Transparency
5/5
Rates and Fees
3/5
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Farag
FaragSydney, NSW
  • 2 reviews
  • 2 likes

Great efficient customer service

published

Spoke to help line and they were polite and well mannered as I am a regular user of this service as my wife is overseas. Well done to the person who organised the funds transfer as they were worried about fraudster

Transparency
5/5
Rates and Fees
5/5
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Kevin B.
Kevin B.Metropolitan Adelaide, SA

Western union cancelled my account???

published

Ive been using westen union for years and all of a sudden they stopped me from sending money to.my friends overseaes with no explanation on request
I have friends in a 3rd world country who i know very welk
So now these people have no assistance from.me
I could understand if i was given a reason why western union have stopped me
So if you are sending money to more than one person then im guessing they think you are up to unlawful activities but in the meantime my friends are financially broken
Thank you

Rates and Fees
3/5
Timeliness
5/5
Incentivised Review No
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Abhi
AbhiPerth, WA
  • 20 reviews
  • 1 like
  • Verified

Very easy and convenient

published

I used their service to transfer AUD to INR and the whole process was very easy and fast. The money got deposited in my Indian Bank account within 7-8 hours of transferring.

Transparency
5/5
Rates and Fees
5/5
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Shahzad
ShahzadSydney, NSW

Worked like a charm

published

I initiated bank transfer from Australia to pakistan on Saturday using their app. And on Tuesday the money reached into the destination account. Exactly the amount WU promised. No fees were deducted. Great conversion rate as well. Cant be happier.

Transparency
5/5
Rates and Fees
5/5
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Awesome service

published

I went to put money in and the man was very helpful and help me. I would recommend western union. Great service.
Thank so much :) I've been going in for at least 3 months and always good customer service

Incentivised Review No
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DTuck
DTuckSouth East Queensland, QLD

Been using for 2 months.... love it

published

So convenient, saves going to the 'big Banks' and paying lots of transfer fees. Haven't had a problem yet, would totally recommend it when sending money to New Zealand. Glad I found Western Union, will be sticking with it for now.

Transparency
3/5
Rates and Fees
4/5
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Donna G.
Donna G.
  • 2 reviews
  • 1 like

WESTERN UNION ARE EXCEPTIONAL.

published

Best Company. I was Scammed and got full refund. WesternUnion restored my faith in Humanity.
MONEYGRAM sucks. I was Scammed through MONEYGRAM and all i got was TOTAL ignorance. Western Union would be the only company i deal with from here on in.

Transparency
5/5
Incentivised Review No
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Saved the day!

published

My son was in London and his bank card would not work so he was left with no funds. He located a Western Union agency near Victoria Station and while on the phone, I transferred the money and he had it within minutes.

Incentivised Review No
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Bank transfer is quicker and cheaper

published

I have been using Western Union, used be all right for my family to receive Money in China.
However last year both local post offices and banks declined to receive Money for Western Unit. So my family had to drive an hour and half to go to a bigger City to receive the money.

I recently sent some Money to China via Bank transfer , the money was transferred into the receiver's account, the same date of transfer, quicker and cheaper.

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Bron
BronSydney

Helped my son out of a tough situation.

published

My 19 year old son was robbed in Bolivia on Weds, had no cards or cash. Within 5 hours of me sending him money (transacted via a Travelex branch) he collected the funds - in a rather remote town in Bolivia. I was also given the option for him to receive the funds in US$ or Bolivian currency, which was very helpful. I am so grateful for WU’s “Money in Minutes” service, it was a lifesaver.

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Leanne d
Leanne dSouth East Queensland, QLD
  • 15 reviews
  • 5 likes

Life saver

published

My husband lost his wallet in USA and was leaving for London next day. After being totally stuffed around by our bank St George, you can read that review, I needed to get money wired to him in London.

Had heard all the horror stories about Western Union but went ahead and did a large money transfer online and had no problems. It was approved within 20minutes and my husband went to one of their agencies when he arrived in London and he said he had no problems and it was quick and easy. Shame I messed about with St George for 13 hours.
Great work Western Union.

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Shefo
ShefoMetropolitan Adelaide, SA
  • 10 reviews
  • 2 likes
  • Verified

Nothing easier

published

The fastest way to receive money in Australia. My relative sent me money from the Middle East over night and I collected it in the morning from the nearest Australia Post branch just opposite to me house.
Convenient and swift.

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Dirk M
Dirk MGlenroy
  • 4 reviews

Becareful of fraud

published

Western Union thank you thank you thank you you saved me no $1000 that my own stupidity is too blind to notice I purchased some items of the Internet. I had never used Western Union before but entered the sellers details. 2 minutes after doing the transfer I got a call from Western Union just confirming all the details of the seller thank you again I've never experienced such good customer service. It was during this phone call that Western Union pointed out that the seller is fraudulent. Can't wait to use Western Union again your fees are low and I still can't get over the customer service from such a large company thank you again

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Questions & Answers

BruceT
BruceTasked

What's wrong with online service ? can not send money online.
I dont want pay $10 fee to Post office.

2 answers
Andrew
Andrew

I only tried the online service once or twice and couldnt make it work.
A bank transfer costs $30, takes numerous banks to complete the transfer.... groan. it takes about 5 days.,
So $10 (depends on destination and amount!) for an amount over $100 at Western Union at the post office is good value.

Baotuti S.
Baotuti S.

Same. Have not been able to send money online via western union. It cost upward of $100 to send money via post office compared to just over $10 via Western union online.

Florizel F.
Florizel F.asked

How long can western union block me from sending money?

2 answers
Roxy
Roxy

I dont know how long they can block you from sending money, probably as long as they want. I would not use them ever again send your money some other way that way it will stay safe.

Daren B.
Daren B.

Just use World Remit....excellent service.

Robert
Robert asked

Is there legal recourse in Australia for refusing to provide a service without a specific reason?

2 answers
Angry customer
Angry customer

I dont know about the legal side but I know that a service can be refused by the provider without any reason, meaning you need to seek alternate options. Saying that, I dont believe any business wants to turnaround their customers by doing that

Robert
Robert

Thanks. I’ve tried different Government Authorities but they don’t seem to have to want much of a say in how WU operates.

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