Poorly made door for the old model and it seems the new one
Westinghouse seems to have incredibly poor construction in the doors which creates failures. My 2 year old daughter opened the fridge and the door fell right off. The bottom mount had been eaten away with the cheap plastic rubbing on the metal and the styrofoam it sits in without any real bracing gave way, dropping the door down and out. Luckily the door fell towards my wife and she caught it, so nobody was seriously hurt except some cuts and bruises.
To add insult to this, they don't make their parts available for the lifetime of their pro...ducts. They offered us a replacement fridge of the new model for a discount of around 25% off what you can buy it for (about 45% off RRP, but nobody pays that). However, it is a pigeon pair and means we would have a different fridge and freezer, unless we buy a replacement freezer and sell the old one ourselves. In considering what to do, I came here and reading other reviews, it seems the door issues have not been fixed in the new models, so I am not sure that getting this model is the right decision. A frustrating experience all around.
excellent- plenty of room and keeps food cold and fresh
We bought this as part of a fridge freezer pigeon pair.
it is a big roomy fridge
At first the doors were a bit hard to open, a sharp tug generally does it, but it has now eased with use.
It seals very well.
It is part of a pigeon pair, there is a way of attaching it to the freezer but we didn't take that option, some times the fridge might move a little as we tug the door but easily pushed back into place.
Would not recommend
Purchased pigeon pair Westinghouse upright fridge/freezer less than 3 years ago. Have had no problems with the freezer, but have issues with the fridge turning itself off earlier this year, and now it not cooling properly. Had technician out who has said the problem is a gas leak. Apparently common in older fridges but very unusual in a fridge this age. Only has a two year warranty so out of pocket for a new fridge now. Would not recommend.
Dents in door of two different fridges!
Ordered from Appliances Online and the fridge come and it had two knuckle dents in the front of the door that could be seen in shining light. I just thought it was a one off or damaged in warehouse and asked for a replacement. The second fridge came in its box and it had even more knuckle dents visible in the light. Unbelievable. It’s Covid and Appliances Online blamed it on quality control in the Warehouse but I really would like tot know if it was Appliance Online buying seconds or it is Westinghouse!!!!! Have contacted Westinghouse with no response of course. Not paying $1900 for a fridge with visible dents.
Purchased in September 2020 at Appliance World Online for $1,900.
Same door problem as old one, that they replaced for me
Fridge works just fine, the problem is the door, this fridge is only 18 months old at the most. Westinghouse replaced my 6 yr old fridge with this one because the door hinges just disintegrated & the door dropped. I was told not to put anything heavy in the door shelves?! What?! Now we see the same thing happening! Quite clearly Westinghouse are STILL using cheap unreliable parts on their doors & have not learnt the lesson from having to replace a whole heap of appliances with this problem. I only keep 1 x 2 litre bottle milk plus a couple of ...1 litre bottles of water in fridge door now. I really should be able to keep much more in the door than that. This company is pathetic, they do not care that we the customer have spent up to a couple of thousand dollars for a product that does not live up to expectations. Next fridge, or any appliance will be any brand BUT Westinghouse.
Purchased in November 2018.
Same door issues as others - don't buy unless you enjoy frustration
See other reviews. bought this fridge Xmas 2016 and I have similar issues - is this a manufacturing flaw? Once the door is shut, make a coffee or feed the cat, because you need to wait far too long before you can open it again. I've owned many fridges and have never had a problem like it on any previous fridge, nor has anyone I know. The door also now sags and scrapes when it is more than say 50% full, particularly if you have milk or heavy items on the bottom shelf of the door. The other reviewer's comment about scraping your floor is also correct. If you try and open the door before the fridge is ready to let you, the whole fridge moves and could damage your floor. I expected much better from a Westinghouse product.
Purchased in December 2016 at The Good Guys.
Door is painfull - (quick simple fix - service made had it fixed in 5 mintues) no more door issues
I Agee with everyone, the door is a nightmare with lots of kids and people going in and out of the fridge its a pain to have to wait for up to a min to reopen the door and it has scratched the floor as we tried to pull the door open.
OMG! MIRACLE CURE FOR IMPOSSIBLE TO OPEN DOOR. The other day we had a 41 degree day and the fridge wouldnt open at all, not even with trying to wedge a knife to break the seal. previously since buying the fridge it would take anywhere from 1-3 minutes to get it open. We phoned Electrolux on that 41 degree ...day. The lady on the phone was great, she had a person to our house within a few hour. Can you believe the problem was some tiny piece of plastic that is installed during manufacturing to prevent something I think during transport (cant explain exactly what it was, but the size of your thumb nail). Now no door issues, we close it and we can reopen again in seconds. If people are having door issues they need to get a service person from Westinghouse/Electrolux to come and remove this piece of plastics Thanks for the great service. We definitely will always look at your brands first when buying products. Thanks
Purchased in August 2019.
- 501L Upright WRB5004WC (White)
Excellent fridge that holds it's temp evenly throughout the unit, top and bottom
Bought this as a second fridge and is working well. Easy to assemble and lives in the garage with no issues. Maintains the temperature throughout the fridge and is very easy to use. Shelves are easy to move around and can store plenty of difficult size shapes when needed during parties. Very happy with the operation.
Purchased in January 2019 at Appliances Online for $1,517.
Worst fridge I’ve ever had!
This is the worst fridge I’ve ever owned. I’m kicking myself that I’ve left it this long to write a review. Fridge was purchased 2 years ago literally and from the start it has been awful. You literally can not open it once it has been opened already for ages after. It gets dragged along the floor in any attempt to get it open. The door has dropped down also about 6-8 months ago so you have to push it up with your foot so it closes properly. And from the start bits have fallen off or broken off the veg drawer at the bottom. The front of the dra...wer is now hanging off it. It was bought just 1 week before Christmas 2 years ago and life got busy and now I’m sick of my family complaining about the fridge. I’ve never had one like it. So disappointed and when I called about it I was brushed off and told to call the local repairer. Costing me more money. Don’t buy this fridge.
bloody brilliant fridge, huge capacity, controls easy to operate, and the added bonus of Electrolux extended warranty. door opens very easily after closing so the problem of the door being hard to open must of been fixed. maybe an Electrolux representative can confirm. Crisper draw is easy to use as well. i am very very happy with this fridge.
I've always wanted a fridge big enough to store food AND booze as most do one or the other.... This has HEAPS of room for BOTH! The temperature consistency throughout the whole fridge keeps the booze in the bottom icy, takes care of my fruit & veg in Tupperware Ventsmarts in the middle, and well the top is a who's who of foodstuffs as the fridge is that big. Fridge is very easy to open and soft closes for you. Design is practical for your condiments, milk, juice etc in door shelves. We accompanied ours with the matching freezer which we are equally happy with.
This is an excellent size for two people, has no noise, defrosts well.so easy to clean, just perfect for us,the temperature stays at the right temperature all the time, i would recommend this to anyone who wants just the perfect size for unit living.easy to pull out and clean behind it
Everything about this fridge is perfect! The temperature, it's quiet and easy to clean. I love that it's just a fridge, there is so much space and the adjustable shelves on the side are great . There is also a safety compartment for medicine...a bonus. I love the stainless steel model...easy to clean and looks great!
Can't open the door
This fridge is a nightmare. At first I thought that the door wouldn't open because it was new and would take some time (as it did with other fridges).
After a couple of months, I thought that it had gone on for a bit long.
Just recently I did some research and found that if the temperature difference is substantial, then it can take longer to open the door. Fair enough. So I gave it a few more months to perform.
Now, much later and being at my wits end, I have researched this fridge and found that other customers have the exact same proble...
Excellent except can't open the door
Bought this fridge and complained about the door within 2 weeks, three minutes before you can open it each time it is closed. A service man came out and contacted Westinghouse a new seal was order and never saw him again. He put some holes in the rubber and it worked better 15 secs to open, this was manageable. Now the days are hotter it does not want to open and sometimes I have to turn it off for awhile. Where I bought the fridge now have no record of my complaint.
Questions & Answers
I have never used separate fridge and freezer before and am considering buying this one-just want to know if overall people are ok-concerned with doors beeping and internal cracks noted by some users
I would avoid this one. The Fisher and Paykel is more expensive, but seems to be much better built.
My fridge is just 3 years old and it appears to be running both compressor and internal fan but it is not getting cold the thermal overload has been replaced please advise Colin
Please can you advise whether the dimensions include all protruding pieces like handles, chiller piece behind fridge etc? My current Westinghouse said the width was 626mm but is actually nearer 660mm. I have a confined space and need to ensure the measurements are accurate.
Also how much space should I allow around this model for air circulation? My current one says 3cm each side, 5cm behind fridge and 9cm above fridge.
Get an answer from our members and Westinghouse representatives
|Category||Upright Fridges / Refrigerators||Upright Fridges / Refrigerators||Upright Fridges / Refrigerators||Upright Fridges / Refrigerators|
|Dimensions||1725 x 699 x 720 mm||1725 x 699 x 769 mm||1746 x 595 x 700 mm||1746 x 595 x 700 mm|
|Energy Rating||3 star(s)||3.5 star(s)||3 star(s)||3 star(s)|
|Household Size||4-5 people||4-5 people||2-3 people||2-3 people|
|Features||Door Alarm, Foldable/Retractable Shelf and Frost Free||Door Alarm, Foldable/Retractable Shelf and Frost Free||Door Alarm and Frost Free||Door Alarm and Frost Free|
|Number of Shelves||5||5||2||2|
|Number of Fruit & Vegetable Bins||1||1||1||1|
|Door Hinge||Reversible Door Hinge and Right||Reversible Door Hinge and Right|
|Manufacturer Warranty||2 year(s)||2 year(s)||2 year(s)||2 year(s)|
|Colour / Finish||White||Stainless Steel||White||Stainless Steel|
|Total Capacity||501 L||501 L||355 L||355 L|
|Fridge Capacity||463 L||501 L||335 L||335 L|
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