10Westinghouse 340L Bottom Mount WBB3400 Series

Westinghouse 340L Bottom Mount WBB3400 Series Questions & Answers

 Verified
Shara k.
Shara k. · 340L Bottom Mount WBB3400 Series

Hi my Westinghouse fridge has stopped cooling. My freezer is ok but my fridge has stopped cooling. Just wanting advice thanks

Disappointed
Disappointed  

Hello Shara,
personally i haven't experienced this with my westinghouse so this answer is not relevant to your fridge, quite a number of years ago experienced a similar problem with a side by side fridge of a different brand which was just out of warranty and was told by the fridge appliance repairer at the time that problem had to do with the compressor and when one goes the other isn't far behind but i dont think that is relevant to your fridge. If yours is still under warranty claim it, if not get a repairer in, which will probably be at your cost and see what they say, or just cut your losses and replace it with a more reliable brand. Hope this helps.

Shara k.
Shara k.  

Hi there thank you for your reply. I ended up turning fridge off for 24 hrs turned it back on an it's going good again. Something to do with the freezer if it gets to much ice over the fan it can affect the cooling of the fridge so 24hrs with the fridge off worked. Thank you again though

dlovep
dlovep  

Power off the fridge and I saw the technician took 1 screw off from the freezer part, he also slide right to pull out the ice tray, upon uncover the coil fill with solid ice block, for mine it's like it freeze over there rather than the fridge, the technician mention I could use the hair dryer at cold setting to speed up the melting, he mention the fan is used to blow freezing air up but if the blockage of ice form between both it's like what happen to mine and could be your situation, the fridge will start getting warmer.

This is also a sign of tell you the fridge is going to fail very soon, could have been another year or another months, but my case only 2 days and everything become warm. The technician told me could have been the fan failed, it happen frequently with bottom mount, but would you rather wait another week just to get the part and another week to wait for installation and end up paying a quarter to half of a brand new fridge. This will be my last product from this brand and I will definitely steer clear. Hope this helps too ~~

Homer
Homer  

Hi Shara, my fridge is now doing the same thing where the freezer is working fine but fridge has stopped. I have turned off the entire fridge and will check if it works in the next 24 - 48hours. I was just wondering, are you still using the same fridge? If so, does the same problem still occur? Thank you kindly for any responses.

Harley
Harley · 340L Bottom Mount WBB3400 Series

Just bought in NZ a 340L and very disappointed with the noise it makes. Being 2021 I thought we would have very little noise. Also in the manual it says it has a adjustment for the freezer. We Can't find that.

paul t.
paul t.  

Hi Look at your manual that comes with the fridge/freezer.Location of temperature controls are in there.Cheers Paul

Harley
Harley  

Are, had fridge apart. Can find fridge but not freezer. Thanks

Disappointed
Disappointed  

Hi Harley,
I am having similar issues, i'm assuming its the compressor but i'm no expert, i also have trouble with the plastic draws in both fridge and freezer (they keep jumping off the runners, i have had these replaced twice but it still happens). The controls for the compartment temperatures on mine are located in fridge section on back wall below the light, mine are slide mechanisms first the fridge area then freezer area directly below this.
I complained to the place of purchase who put me in touch with the manufacture who in my case gave me a reference number and contact details of my local appliance tech. All in all personally i am very disappointed with this product and would never buy another Westinghouse appliance, and certainly won't recommend them.
Hope this helps

Anne W.
Anne W. · 340L Bottom Mount WBB3400WH (White)

Hello. I bought this fridge March 2020. It seems to be running ok BUT it makes loud popping/cracking noises throughout the day. Last night there was as big bang. I just want to know what the noises are and if I should be concerned?? I have a long warranty. Thanks Anne

bhoo
bhoo  

Hi Anne, mine seemed to be running very loudly. not many cracks and pops from memory. More so louder than normal. And then one day there was no noise coming from the fridge at all meaning that it was no longer running.
I'd suggest getting a technician in to have a look since you are still under warranty. I would do so asap before the fridge actually stops working and all your food goes off while waiting for a replacement.

Anne W.
Anne W.  

Thank you bhoo. Good advice! I have booked a technician for next week. I just think mine has more bang noises than crack noises as described in manual. Hope you got a new fridge ok. Cheers

mandimum
mandimum · 340L Bottom Mount WBB3400 Series

Ever since I’ve had this fridge the crisper at the bottom has frozen up all my veges and anything in the very back of the fridge. Is there anyway to fix this. So much money spent on wasted fruit and veg

paul t.
paul t.  

Yes i have heard of that problem before.You will need to contact Westinghouse as the fridge may be still in the warranty period.I own this fridge and the vege crisper does not freeze up.Hope this helps you,Cheers Paul

Nyrell Greenaway
Nyrell Greenaway · 340L Bottom Mount WBB3400 Series

Can the door of the fridge open left to right
?

Disappointed
Disappointed  

Hi Nyrell
the one I bought is already hinged L to R ie facing it, it opens from the left and swings right, but by the look of it located on top of the fridge is a plastic cover (top left hand side) which I assume are probably mount bracket holes allowing the door to be hinged on the left hence swinging R to L, same with the freezer door. There are also handles in both fridge and freezer doors to open them from either side

Suzie G.
Suzie G. · 340L Bottom Mount WBB3400 Series

Adjusting the freezer temperature to try and get -15oC so my ice cream is solid seems to cause the fridge temperature to increase over 10oC. Has anyone else had this problem? I spoke to Westinghouse/Electrolux and they mentioned in summer to slide the temperature gauge to "less cold" which is counter-intuitive and didn't help with my freezer temp. It can't find any mention of summer/winter temps in the manual

sue
sue · 340L Bottom Mount WBB3400 Series

How do I stop the fruit and veg from freezer have freezer section turned to low and vent open but still having veg freeze in crisper./

Cynthia Curran
Cynthia Curran · 340L Bottom Mount WBB3400 Series

Can I download a reference booklet for Model WTB3400WG?

April
April  

Cynthia, go to, type in New Zealand Westinghouse web address where you can download the manual under that model number.

Norbert H.
Norbert H. · 340L Bottom Mount WBB3400WH (White)

How to change to left hand door? Have ACC096 Kit,but howls in left top have no thread, tried 5mm tap but hard paint or???
is blocking. Been told it cost $115.00 for service to look at it.

John G
John G · 340L Bottom Mount WBB3400WH (White)

IS this noisy?? & do i trade ins?

Angie
Angie · 340L Bottom Mount WBB3400WH (White)

Just bought it seems not cold in fridge does it take a while to get cold plus running all the time?

April
April  

The model when transported upright, will reach desired temperature very quickly. When transported or stored on it's side or an angle and then not allowing the fluids to settle prior to turning the power on, is one cause for fridges to not perform.

Westinghouse
Westinghouse   DM   

Hi Angie, Linda from Electrolux here.

If the issue you have raised is still not resolved at this time, can you please email me your contact details at customercare@electrolux.com.au attention Linda?

We would really like to try to assist you.

Thanks

Rosana
Rosana · 340L Bottom Mount WBB3400WH (White)

The LED light is not that bright, and seems to be only lighting up one third of the light cover. It appears very dark when looking in the fridge. Is there a problem with it?

Lelly
Lelly  

I would certainly say its a problem, even with lots of goods in my fridge the lighting is bright am very happy with it. My advise is to contact them and tell the problem you have. Good luck

MaryM
MaryM · 340L Bottom Mount WBB3400WH (White)

Can you turn it off without unplugging it?

Jill Langtree
Jill Langtree  

I've never had to turn it off but above the crisper there are two temp controls...I'd gather if you turn to higher temp it will shut down. I just turn off the switch at plug if I need to ever shut down a

Neil
Neil · 340L Bottom Mount WBB3400WH (White)

Am 4 months over warranty. Fridge mot working and all basics ok. Am defrosting as someone suggested. Trying to troubleshoot. The manual is not helpful.

There is water in rear resovoir ... Is tmis from defrosting. Is it normal.

Is there a technical manual i can download?

Ippychicky78
Ippychicky78  

Well the last time my fridge was playing up freezer still cold as but the fridge wasn't, it turns out it was my thermostat and it needed replacing. Only other way I can think of is that it might need regassing. But I would ring around and get a quote from a fridge technician.

Ippychicky78
Ippychicky78  

This is all I could find, hope it helps :)

https://www.manualslib.com/products/Westinghouse-Wbb3400wa-3482557.html

sally
sally  

I don't know what State you are in but in Victoria Consumer Affairs still believe you have a right to warranty even when it expires (not years after) but months certainly

https://www.consumer.vic.gov.au/businesses/fair-trading/guarantees-warranties-and-refunds/goods-covered-by-guarantees/when-are-goods-covered-by-guarantees

from that web page

"Acceptable quality" Which means you would assume that a fridge should last quite a few years (not just until it is out of warranty)

All goods supplied to consumers must be of “acceptable quality”. They fit this description if they are:

fit for the purpose for which they are commonly supplied; that is, they do the job that type of thing is usually used for

they will be safe, durable and free from defects, and

acceptable in appearance and finish.

So get in touch with Westinghouse, tell them what is wrong, if they don't want to know about it, get all the particulars of who you are talking to etc etc etc. Tell them you are

going to Consumer Affairs. If that doesn't get a response contact CA with all the details and they will contact Westinghouse on your behalf.

Neil
Neil  

Thanks everyone ... Really helpful ... Much appreciated

Neil
Neil · 340L Bottom Mount WBB3400WH (White)

My freezer is working but the fridge is not cold. Fridge is a year old. ANy ideas?

sally
sally  

Neil have you used a fridge thermometer to get an exact reading? It can be a bit tricky getting the right temp with this fridge. If it is not cooling at all then

you are going to have to ring Westinghouse, you should have a 2 year warranty.

Ronnie
Ronnie  

You need to turn up the cooling in the fridge and open up slot in freezer

Ippychicky78
Ippychicky78  

Could be many reasons like the thermostat, But I would get onto the warranty of the fridge asap.

Neil
Neil  

Thanks for comments. Fridge just below room temp. Milk goes off in a few days. Freezer very cold though. Both thermostats are turned up. Not sure what ' open up slot in freezer' refers to. Am not home ay the moment

EmeraldRose
EmeraldRose · 340L Bottom Mount WBB3400WH (White)

Has anyone noticed if this fridge has a 'new' smell or any strong odour from the materials it offgassing when it is new?

Ippychicky78
Ippychicky78  

Other then the new smell, can't smell anything more from it, once I get my fridges I always use vanilla spray first as its cooling down. Then once foods and other stuff goes in all I smell is food, left overs and vanilla.

sally
sally  

Actually I had forgotten it did have a smell when I first got it.

After wiping it all out I put vanilla essence in two little bowls and left them in the fridge for a week.

That fixed it

Ricky W
Ricky W · 340L Bottom Mount WBB3400WH (White)

Just bought a WBB3400WG and need a kit to change to left hand doors.

Is the ACC096 the correct part for this fridge?

Jennell Burrows
Jennell Burrows  

I'm not sure either call Westinghouse or google it

Ronnie
Ronnie  

I haven't tryed to change my door but need to as it hits the wall when I open it I'll have to look into that myself , great question

Ricky W
Ricky W  

I have found the answer on the Westinghouse website and ordered the ACC096 online. will let you know it goes after I receive and install it.

EmeraldRose
EmeraldRose · 340L Bottom Mount WBB3400WH (White)

How many loaves of bread could fit in the freezer of this model? Thankyou to anyone who can answer this question

Dianne
Dianne  

have fitted a bout 5 loaves of bread in this freezer, I would

fit more it, except I had other goods I had frozen,, I hope

this answer helped.

EmeraldRose
EmeraldRose  

Thankyou so much Dianne, I really appreciate your help.

Get an answer from our members and Westinghouse representatives

Select a listing for your question
Westinghouse 340L Bottom Mount WBB3400 Series

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.

©  ProductReview.com.au Pty. Ltd. All Rights Reserved. General disclaimer: All third party trademarks, images and copyrights on this page are used for the purpose of comparative advertising, criticism or review. This is a public forum presenting user opinions on selected products and businesses, and as such the views expressed do not reflect the opinion of ProductReview.com.au. Further details in the disclaimer.