Reviewer Photos & Videos
After sale service is a disgrace
I had to reported an issue with the stove (noisy fan) twice before any response. Then I had to wait another 2 weeks to be given a 5.5 hour window for the technician to come around. I had to take a days leave to have a fan fixed. The unapologetic technician turned up an hour late. This is the most pathetic service I have ever come across in my life time. And I have worked with many technicians and other much larger service providers before. This is by far the worst.
Westinghouse should take a serious look at who they use to do their servicing in Perth. They’re ruining your reputation.
Problem is the scratching
This oven looks great and works fine easy to use has great features,but its made out of cheap stainless steel that scratches like crazy,also I had a faulty regulator on the back of this oven,leaking gas,I could of been killed,only for us smelling the gas,had plumbers in to fix it,wheres the quality control on these items how could that of not been detected,westinghouse you need to stop importing cheap products,use our steel made here in Australia ,our steel is quality,stop pushing cheap inferior products out on to Australian markets, look at t...he old stoves from years ago they would out do the crap your selling to customers now, my new stove is scratched in a new dam home ,im not happy this product was in my new home when it was built, im throwing this oven out and buying a new brand made in Australia with Australian steel not the crap used from imports, and not one that scratches, also I wont be purchasing another oven off you,and if my starts to rust I won't be letting it go,I will be taking it to consumer affairs and fair trading for faulty products you pay thousands to get good quality and this is not,it was faulty and dangerous,what have you done about these ovens exploding and shedding glass slivers and if you have known about this issue why wasn't the items on recall you have failed in your duty of care towards customers putting there lifes at risk so much for quality control,and testing of these ovens
Purchased at None.
Dangerous Exploding Oven Zero Customer Service
6 months old and the oven exploded shooting glass around the kitchen. Some of the glass was 3 meters from the oven such was the force of the explosion.
Has taken 10 days for Electolux to call back and they are sighting another 8 days for someone to come out.
Reports of these ovens exploding go back to 2018 they should be recalled before someone is seriously injured.
Purchased in October 2019.
Exploding oven door
After cooking lunch yesterday (at 180c) We were sitting at the kitchen bench, when the inner glass door exploded, glass everywhere. I have never had an oven do this before, and after reading other reviews I am sorry we made a decision to purchase this oven, as this is really dangerous. And now here we are stuck in isolation with no oven to cook our food!
- Verified purchase
Brand new Westinghouse standalone oven and already rusting after 2 months Don't But Westinghouse
My wife and I purchased a brand new, out of the box Westinghouse 900mm stand alone gas oven/cook top at the end of October 2019. Within 2 months signs of rust were appearing all over the top and sides. We called the Westinghouse/Electrolux service agent at the start of Feb 2020 who sent somebody out and inspected, took some photos and confirmed we were looking after it with the correct chemicals and that the rust should not be occurring. He said somebody would be in touch. April 9th we'd received no response so I called again as the rust got ...even worse...it is now showing down along 14 inches down the side of the top and in various other large spots on the sides and front. The lady found the report with the photos and said somebody would call back that day to let us know what was happening but mentioned that because we lived a few km from the beach the rust may be caused by that. No response so I called back 14th April and was told that Westinghouse/Electrolux would not do anything further as we lived close to the ocean and rust was not covered under the warranty. At no point did anybody mention this. Given the product is only a few months old you would not expect to have this amount of rust showing. The Westinghouse range hood, installed at the same time, is fine. The Omega stand alone that this product replaced had no rust after 10 years of use...I wish we didn't sell it. Do not buy any product from Westinghouse as the metal they use is clearly inferior and rusts like crazy...and is not covered by their warranty. Use poor quality products and sell at a premium...we paid almost $2000 for this. Please not that it works fine and does everything it is supposed to but on my reckoning we'll have to swap out within 12 months due to severe rust inside and out. Just checked warranty provided with the appliance and there's no mention at all that rust is not covered.
Reliable (6 years hard use!) stove top and oven amazing. Love the rapid heat oven gets hot 180deg in 15mins. Impressed. Thanks Westinghouse! Cooks everything fast and well used a lot!!! Has wok hob
Purchased in November 2012 for $800.00.
Made our pizzas & bbqs possible :)
We enjoyed our family gatherings with heaps of cooking pizzas and bbqs, baked cakes for the children. Just made our holidays a lot more merrier with the good food we can cook using this oven. :)
Seal melted first time
Turned oven on for first time after it was installed today. The interior seal melted.
Now I’m wishing I had read the reviews before purchasing because I’m seriously concerned about my kids dying from exploding glass doors.
- Verified purchase
Can't live without it now
This is a large 90 cm oven and I love it as it fits in two pizzas, roast and veges platters and two muffins trays and a cake all on the one shelf. It heats up fast, cooks fast ( so I have to reduce cooking times) and programs fairly easily.
Purchased in November 2019.
The reviewer stated that an incentive was offered for this review
Cooks perfect and comfortable
Feature are really good and it has a simple design it just cooks the food evenly and perfectly and tasty.easy to use grill and cooktop,oven every single time I use then i just can't stop cooking
How is this product not a safety recall due to oven door glass exploding
We purchased the oven 5 weeks ago had it professionally installed I'm a professional chef and baker and like all people that enjoy cooking looked forward to producing some quality food products. We got to use it twice, third time turned on and 2 minutes later loud explosion and glass everywhere; inner door glass panel exploded. I have read other reviews of this happening why was this product not saftey recalled the first time? too bad if it had been the outer panel and one of my small children had been nearby: I would not recommend this product to anyone.
My stove blew up glass everywhere
Wfe914sb has an d electric oven , finished cooking dinner , oven was turned off for at least 45mins , heard a loud explosion , ran into the kitchen to see shattered glass everywhere, we rang customer care very concerned about our safety only to be told
It’s ok an calm down , my oven just blew up, how would you be ?? It’s two weeks old
I asked him what I can do , his response
Was a tech can come out in 1 1/2 weeks
Come on guys , my oven just blew up , how would you like that .my wife’s upset my sons crying an I’m standing in the kitchen thinking a week an a half ... really
Purchased in July 2019 for $1,800.00.
Nothing but problems
We got a new unit with our brand new house and we have nothing but problems with this unit. The oven randomly stops working and specially when you have a house full of guest and your brand new unit stops working its really embarrassing. Have reported this and tech has attend 3 times but can't find or repair the fault. I will not recommend anyone getting this for their house.
- Verified purchase
Great oven for my needs
Nice looking quiet oven. Instructions easy to use and not complicated. Cook-top easy to clean and not too many fiddly parts on the gas burners. I have learnt to pre heat oven long enough to make sure it is ready to go when baking cakes and biscuits. I do like how the timer switches the oven off when it reaches the set time so you cant burn stuff and beeper on alarm is nice and loud.
The oven we purchased was convenient and easy to get around. It is big enough to cater to my whole big family. Easy to navigate with the buttons and not too complicated which I highly recommend because I’m not the type of person who enjoys reading manual instructions. Also like to use the grill at the bottom
I would not purchase this oven again . Just had the door explode in my face . Second Westinghouse glass oven door I have heard that has done this . This needs to be looked at . I have cut toes and glass shards all over . Oven was not in use at the time and glass had been removed to be cleaned. . Exploded whilst lying on the bench waiting to be cleaned.
Cooktop flame ignition is a struggle
The burner flame ignition is just a pain. Sometimes you have to press and hold the burner knob in for a minute for the flame to stay on. Sometimes it will work by pressing and holding the knob for 10 seconds but mostly you have to hold it for a minute and even then sometimes it does not work and you have to try few times.
Issue is not only with just one burner but will all of them. We were given this by the builder so had no other choice. Have reported it to the builder but aparantly the warranty has expired by few days even we have moved i...n less than a year ago but the warranty started when it was it was installed not when the house was handed over. The issue was there from few weeks in but did not bother us much but have gone worst with time.
Highly recommend,every thing browns beautifully.
The oven has so much space , perfect for big family gatherings.
The middle wok burner I use for heating up my big pot of water much quicker than a normal burner a great time saver.
Love all the features, very happy with this cooktop/oven!
- Verified purchase
Very pleased, great quality and does the job
Gas cook top is well designed, love the wok extension. Easy to convert to bottle LPG, just don't forget to adjust the flame height. Set the burner to low, take the control knob off and adjust the flame with adjustment screw just to the left of the spindle, do this with every burner.
Oven is extremely quite and cooks perfectly.
Quiet oven that does what you need it to do.
Good quality, quiet oven and happy to have bought this. I asked my oven repair person (old oven-not a Westinghouse) which brand to go for and they recommended this. It has necessary features with 5 burners and touch screen timer. The only thing as a continuous improvement item for the company is to make the oven about 1 inch in depth deeper for larger trays.
Questions & Answers
Why are these products been used in new buildings when there dangerous,has this problem been rectified ,or does the ovens still explode,my stove is still under warranty ,were these stoves been put on recall
Why haven't you put a recall on these stoves,because if anyone gets injured you will be liable for this,2018 you were made aware of this risk,its a dangerous product you have done nothing to keep customers safe,you have been made aware of this by customers and you just don't care,under the OHS law you have failed in your duty of care towards your customers putting them in danger,of a faulty product,they need to be on recall
Why aren't these stoves on recall,there a hazard and dangerous exploding ovens,and faulty regulators mine had one,if this has been a severe problem with these stoves why aren't they been on recall when you have known about this problem so much for the safety of your customers,these stoves need to be replaced,also its like cars that have faulty air bags are on recall why not your stoves
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.