Absolutely terrible product and terrible repair service
Purchased this product approximately 2 years ago. 'Fan Assist' setting stopped working about 6 months ago and the temperature became extremely inconsistent and would not go above 160 degrees Celsius. Contacted Westinghouse as this is well within our warranty and they continued to send the same person to the house who would turn the oven on, noticed the heat would start and then would tell us we're just not measuring it accurately and then left. After two or three of these wonderful and informative visits we called him back because the problem c...ontinued and he tinkered with it a bit to no avail...so we called him back again. The last visit he told us 'oh, these ovens just have this issue, there are a lot of issues with these ovens so you just can't use the 'Fan Assist' setting and suggested we just use the 'Rapid Heat' setting at all times instead. He then left, ignoring our pleas to actually fix the oven. Westinghouse themselves were no better, continuing to send the same guy, who I'm assuming was not even an oven repairman and just a local guy that was willing to show up and tell lies. Anyways, our frustrations continue and I'm doubtful that the oven will be fixed, or that Westinghouse will do the right thing and replace the oven if they're known to malfunction. Do not buy, or if you do...I hope it's not in Western Australia and that their is an actual oven repair man that works for Westinghouse who will at least try and help. ...On a positive note the bottom oven works great.
Purchased for A$1,600.00.
I bought this oven 18 months ago and within 15 months it started to rust on the outside of both doors where the glass meets the stainless steel. I have contacted Concierge insurance and they do not deal with this and passed it on to Electrolux 5 weeks ago. They do not seem to want to know about it. It is disgusting that the oven is rusting without me using any chemicals at all on it. Just water and cloth. Although it cooks well I am not happy with the quality. Be warned.
This oven has not missed a beat. I love the multifunction ovens and have used them several times since installing it only a little over a month ago! The temperature is accurate and bakes perfectly. The timer option is also great and the timer is loud enough to hear when items are cooked. I didn't go with the much more expensive pyrolytic option and do not regret it!
Questions & Answers
Hi my function control panel has just stop working it shows nothing at all
Bought my oven April 2020. Only now used the bottom oven and fan does not work in any setting. Please help!
Denise from Electrolux here.
We would appreciate the opportunity to discuss the concerns you have raised about the oven.
If you wish to discuss this further please feel free to contact me at firstname.lastname@example.org attention Ticket 1574896 Denise P.
Had oven installed today was left with huge hole from old oven.
This one sits flush on base.
Does it need to be raised for ventilation and to leave some above as well???
Thanks for that.
I did use the oven for the first time and my tray slides around on it and it also slid towards me and I stopped it with my fingers. I don’t think the shelves are level?
The door looks nearly one Center meter ajar but it is hitting the seal and all the air comes from the door there are so many openings is this the make of the oven?
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