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Love the oven AND the service!
Love my oven!
Had an issue with 'safe' mode called Customer Service and they were more than happy to help.
When they couldn't help me over the phone they organised to send a technician out.
Prior to their call out I had to change my day and time and once again Customer Service were more than happy to help.
This morning a technician name Chris arrived.
He was extremely helpful well mannered and dressed.
He fixed the issue then asked if I needed to know anything else is regards to the use or cleaning of the oven then proceeded to show me...Read more
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Christine VRockingham
- 2 reviews
- 4 likes
Hardly used broke in less than 2 years
Would not recommend this oven, Just stopped working. Customer service ignored my email on their site and had to end up contacting them again. not even used 25 times I would say.
One day the word safe popped up in the display. I followed instructions from the manual re troubleshooting and pressing function button etc. Still wouldn't work.
1 comment
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Will never buy a Westinghouse 900 oven again Rubish
Well where do i start, i bought the westinghouse 90cm oven and it was not cooking evenly and making loud noises. Got it replaced and again the second one had the same problem. Had 2 serviceman come out at seperate times telling us there is nothing wrong with it and preety much telling my wife she is making it all up. Only half of everything we were baking would be cooked, the other half still raw. We found that the service department was not at all helpful and at one time made my wife cry with them being so rude. Please do not buy this oven as we do not want anyone else going through the pain we are going through. Clearly there is a fault with these ovens which the company is denying.
1 comment
ELECTROLUX ..Westinghouse
Hi Sam,
Leeanne from Electrolux here.... Read more
We are sorry to hear you are experiencing problems with your Electrolux appliance oven model WVE916SA. If you wish to discuss this further please feel free to contact Leeanne at customercare@electrolux.com.au Thanks LeeanneSimilar opinion? Write a review on ProductReview.com.au!
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jetskiSydney
- 2 reviews
- 3 likes
Terrible oven faults faults faults
Bought the oven for my new house and i love to cook. Have had nothing but problems:
1. Cooks unevenly alot; was told by servicemen i don't know how to cook and cakes need to be cooked at 180 not 200
2. Faulty fan replaced
3. Sensor is faulty. Still cooks unevenly fan still faulty; servicemen said its your fault you are not cooking right
4. Water leaks from the oven as the fan extracting doesnt work properly; was told by servicmen its my cooking and not the oven and that i shouldnt cook vegetables in the oven. Was told to stop slow roastin...Read more
2 comments
ELECTROLUX ..Westinghouse
Hi Jetski, Maria M from Electrolux here. We would like the opportunity to look into the concerns you have raised regarding your Westinghouse WVE916sa oven and the delivery of the replacement. Can you... Read more
please email me your contact details at customercare@electrolux.com.au attention Maria M? We look forward to hearing from you soon. Thanks Maria MMariaM ive contacted your service centre today after no one bothered to call me back last friday about the delivery and again you are not able to deliver with stupid excuses. Im sick and tired of the ... Read more
rubbish your service centre gives me. I give you an option of three days to deliver and you keep trying to deliver on the other teo continuously. How hopeless! You never bother to ring me i always have to ring your centre and waste all morning on the phone talking to morons to be told its not being delivered today how about we try next week. And then its the same thing again, its like ground hog day! This is now going into the fourth week waiting for a delivery. Your service or lack of is disgusting.Similar opinion? Write a review on ProductReview.com.au!
portland 404melbourne
- 7 reviews
- 6 likes
do yourself a favour buy this oven
firstly I would like to say buy this oven
I renovate for a living I have seen plenty of different ovens installed
European brands etc
but also seen plenty of people unhappy with these for being so hard to use
that is why they mostly offer a course on how to use them
and if something goes wrong good luck
this is the largest internal capacity 900cm oven on the market it is huge
triple glazed glass and heats magnificently I am the cook in the family and am male as well
I love pizzas and I have never experienced such a great finished product when I have made my own pizzas and I don't make traditional I stack mine high they are with the lot and are with the lot
the programs are simple to use and easy to decipher
...Read more
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Exploding Glass
We got this about 6 months ago as part of our new house and like others say it has been a joy to use. However today the inner glass just exploded when we were doing normal cooking with it. We suddenly are doubtful if this was a good choice to make. Especially if the glass would explored with a sizable bang so early into its life. We have kids around the house and now fear the day when both glasses will explored with the attendant danger of causing serious injury. We will test the service quality of westinghouse and see how they handle our case.
Big, attractive, stylish and a good performer so far.
The inner glass just explored when we were doing normal cooking.
5 comments
ELECTROLUX ..Westinghouse
Hi Mkhethwa2
Sylvia from Electrolux here. ... Read more
Electrolux will be able to assist you with this query. Can you please email me your contact details at customercare@electrolux.com.au attention Sylvia We look forward to hearing from you soon. Thanks SylviaI have Westinghouse bild in but im not sure if the light is ment to be always on when cooking
ELECTROLUX ..Westinghouse
Hi Jenny Jovan
Marina from Electrolux here.
Electrolux will be able to assist you with this query. Can you please email me your contact details at customercare@electrolux.com.au attention Marina
... Read more
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BeentheredonethatPerth
- 10 reviews
- 17 likes
Sturdy, big and does what it's supposed to do
As my title says! Very happy with this Westinghouse. Was initially worried about it as it wouldn't be my preferred brand of oven but we didn't want to upgrade on the builders choices. And so glad we didn't!! I am much happier with this one then my previous large - fancier brand oven.
Just one of the great points is the 'fast heat up' function. It really is fast :)
No hesitation in recommending this one at all.
Nothing (although I wish a little genie would come after every use and wipe it clean for me)
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davidcsydney
- 4 reviews
- 3 likes
HUGE oven with GREAT features - we LOVE IT!
We bought this (very) large oven as part of a kitchen update (not a reno - new cooktop, oven and rangehood)... it is HUGE! Our family does a lot of cooking and this oven is amazing. It has great programs - we made home-made pizzas that cooked the tops and crisped the bases - pefect! Slow cooking is also easy - it has a stack of ready-to-use programs with different temps/heat sources for different cooking techniques - but these are all adustable and customisable as well - just tweak the temp or the time. Install is really only a bit fiddly - it ...Read more
is an extra half-cupboard wide. I did the cabinetry after the electrican installed it, and I'm no real DIY man! Has a lot of "gee that's a great idea" features... light on when cooking (don't open door), can remove door glass to clean, fits 2 grill trays (cook meat and fish seperate), very few controls but would be almost impossible for kids to put on (needs certain button presses), has fast heat-up option, catalytic cleaning and more... we are VERY HAPPY with this oven! huge capacity, great and simple operation, stacks of other features nothingSimilar opinion? Write a review on ProductReview.com.au!
very happy
I'm very happy after a few hick up's along the way finally got her working and love it had great staff help with our problems fast response to getting someone out and can't complain at all I now am able to cook for more people at once without food going cold
much bigger
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Find out how Westinghouse WVE916SA / WVE916SB compares to other Wall Ovens
Know better, choose better.
Ria46AU
No heat
Can't get any heat. Had nothing but problems since I got it home. Bad service. Trying to get it fixed after only having it 2 days, not happy. Would not buy another brand like this again, not like you get a great range of bigger ovens anyway and has cost me so much money remodelling my kitchen to fit an appliance that don't work.
Was bigger
Don't work
4 comments
ELECTROLUX ..Westinghouse
We would like the opportunity to look into the concerns you have raised. Can you please email me your contact details at customercare@electrolux.com.au?
We look forward to hearing from you soon.
Kindest regards,
... Read more
Good luck with Electrolux customer care they see faults on their appliances as a way to make more money out of you, call out fee, parts and labour.
I agree I had issues with a vaccume cleaner I bought their customer service
Is a disgrace !
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Questions & Answers
Lea Oasked
My oven is in safe mode. How do I reset this?
1 answer
Hi Lea have you tried turning the power off at the trip switch leave it off for a minute then turn power back on, give it a go.
Good luck.
Steve Kasked
Not all the time, but the oven temp will be set for an amount and reach that temp. when the oven door is opened and closed the temp indicator will automatically go up to the highest amount. we have to manually reduce the temp. why is this happening?
1 answer
Hi Steve can't help with that one mine doesn't do that but if I set it to more than 220c it will stay on that temp for a short while then just switches off then have to let it cool down to reset.
Kirsteyasked
Hi, I have a Westinghouse Oven Model WVE916SA. I last used my oven on Thursday 22nd of Oct and then went to use it gain on Sunday 25th and it wouldn't heat up. Can you please advise what might be the issue.
Kind regards
No answers
Details
Westinghouse WVE916SB3.6(20) | ||
---|---|---|
Category | Wall Ovens | Wall Ovens |
Price (RRP) | A$3,099.00 | |
Oven Fuel | Electricity | Electricity |
Type | Conventional (Conduction) | Conventional (Conduction) |
Size | Single | Single |
Capacity | 125L | 125L |
Colour / Finish | Mark Resistant Stainless Steel | Stainless Steel |
Dimensions | 596 x 895 x 572 mm | 596 x 895 x 572 mm |
Manufacturer Warranty | 2 year(s) | 2 year(s) |
Release date | Aug 2012 | |
Replaced by | Westinghouse WVE916SB |
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ELECTROLUX ..Westinghouse
Hi Christine V,
We look forward to hearing from you soon. Thanks RumanaRumana from Electrolux here.
If the issue you have raised is still not resolved at this time, can you please email me your contact details at customercare@electrolux.com.au attention Rumana. We would really like to try to assist you.... Read more