Reviewer Photos & Videos
More exploding glass
This was part of the build and was working ok. The glass exploded IN MY HANDS. I am still picking glass out of my feet and hands because the glass was like an explosion. It scared my children and the glass went as far as the lounge room. This was not dropped at all I was removing it to clean it when it happened. If my children were in the room at the time it could of been far worse.
Never buy this product
Don't buy this product dangerous can bow up and the coustemer service cannot help what I want they only just want fix but this oven only New just want to use it blow up to dangerous
Purchased in December 2019.
The reviewer stated that an incentive was offered for this review
Dont buy it! Brand new oven, inside door exploded in the first use!
We used the brand new oven for the first time yesterday and the inside door glass exploded at 200 degree grill!
First time in my life to see this happen! Everyone was in shock and it was so dangerous with people around it, lucky no one get hurt!
Very angry about the quality, obviously it is quite common from reading this product review. We were confident about Westinghouse quality before, but from now on we will avoid it.
Contacted the customer service, they will only send technician to replace the inside glass, after Xmas and new year, perfect timing!
Dont buy it!
Brand new and glass exploded
We received this oven with our new home, used less than 4 weeks and the glass exploded. Temperature was on 180 degrees for less than 20 minutes. Don't buy it.
Purchased in July 2019.
Extremely disappointed and dangerous
Our oven is 6 months old and an hour after cooking a meal and it had almost cooled the front door literally exploded. Glass flew at least 3 meters. Super dangerous and really disappointed.
Purchased in July 2018 for A$2,999.00.
Don't do it
We use this oven 2-3 times a year. it has needed a faulty circuit board replaced, at our cost, and always errors. This is the oven you buy if you hate cooking and want an excuse to but take-out, as it almost never works. It is a $1500 kitchen ornament that adds no value to your life. Buy anything else.
Door broke and fell off
We purchased this oven for $2,199 via Kitchen Connection who installed our Kitchen in October 2014, so the oven is currently only 47 months old but of course out of warranty. We take good care of the oven and it’s performed ok, it’s in very good condition, it’s cleaned regularly and still looks brand new. I would have probably given the oven 3 stars, however…
Last night, when putting in dinner, the oven door fell off. The hinge appears to have failed and is now bent and will not close. The plastic between the glass panels in the door has als...o broken where the faulty hinge fits and so our oven currently has no door. I called Electrolux as requested by Kitchen Connection and after 30 minutes on hold someone finally answered my call. I was told the oven is out of warranty and that a technician call out was going to cost me $140 plus parts. I was then transferred to the local service agent who said the call out will actually cost me $160 plus parts. I get that the warranty period is only for 24 months but who would expect the door to fall off after only a further 23 months. It seems I’m now up for several hundreds of dollars in repair bills along with the inconvenience of not having and oven and to me that doesn’t feel good enough. The technician is due out sometime on Wednesday, I will update this review if anything else relevant happens….
3 year old oven and the inner glass door exploded with my 11 month old daughter nearby!!!
Have been on hold for 30mins with the customer service line. Is anyone going to answer ever?!?!?
Can I even use my oven? Is it safe? Perhaps I’ll get answers when someone answers the phone
Glass door explodeing glass everywhere
This oven should be recalled a very lot of Westinghouse oven glass doors explodeing we had kids and parents very close to the oven when it's glass door scattered everywhere this is a major problem as someone will be very badly hurt very soon why isn't this a product recall
Door cracking and does not cook well, faulty clock
I have had so many issues with this oven, it's built poorly, the door hinge has stretched and won't close correctly, had it repaired already twice. The door frame has cracked on use and the glass looks like it will fall through any minute. Clock timer has had problems with the touch control and does not work half the time. I have had 3 repairs and it can't get sorted out. I'm going to replace this asap because half the time I can't even get it to work.
Exploding glass on Westinghouse oven!
The glass on our oven has just spontaneously exploded - it's a mere 4 years old but of course out of warranty. This is not good enough. It seems to be a very common problem and I'm very unhappy. We've recently undertaken other extremely costly repairs, after it kept cutting out while cooking. Very unhappy!
Another case of Exploding glass! (WVE916SA)
Like some other comments this oven was installed in a newly built house as part of the build contract by Redink homes and the Tenant moved in Dec 2014. A few days ago the glass exploded and now Westinghouse have said that they will not fix it as its out of warranty. Clearly looking at these comments there is an issue with this model and the glass.
Under the Australian Consumer Law (ACL), automatic consumer guarantees apply and the ACCC website states that these consumer guarantees apply regardless of any warranties and apply for a reasonab...le time depending on the nature of the goods or services. Essentially this means that the consumer guarantees may continue to apply after the time period for the warranty has expired. Surely an oven is expected to last longer than 2 years and surely its expected to be of high enough quality such that it doesn't have safety issues like exploding glass? Hopefully someone can assist in resolving this issue.
WESTINGHOUSE WVE916SA - Exploding glass
This oven was installed in a newly built house as part of the build contract - moved in Dec 2015. Before tonight I would have given it a 4 - 5 star as I loved my oven, and it still looked like new. But the glass all of a sudden exploded while there was a joint roasting in the oven at 180C. It was such a shock, but I'm just thankful that no-one was hurt. Not really sure where to go from here to be honest - I will have to get in touch with Westinghouse and will be sure to report back.
WVE 615S Extremely poor product. Non existent customer service
Can't agree more with all you have to say on this. I have had nothing but NON SERVICE from Electrolux. Oven replaced, but 2nd oven has same problem. Shelves sit scew in oven. Oven rails not level. Service man came twice and was extremely rude telling me he would contact the office about contining problem " at my own leisure"! I cantacted them again and client services supervisor booked a service call by " technical supervisor " . Serviceman didn't turn up! Complained again, but I'm still waiting from promised call back. Don't have anything to do with this company.
Hardly used broke in less than 2 years
Would not recommend this oven, Just stopped working. Customer service ignored my email on their site and had to end up contacting them again. not even used 25 times I would say.
One day the word safe popped up in the display. I followed instructions from the manual re troubleshooting and pressing function button etc. Still wouldn't work.
Will never buy a Westinghouse 900 oven again Rubish
Well where do i start, i bought the westinghouse 90cm oven and it was not cooking evenly and making loud noises. Got it replaced and again the second one had the same problem. Had 2 serviceman come out at seperate times telling us there is nothing wrong with it and preety much telling my wife she is making it all up. Only half of everything we were baking would be cooked, the other half still raw. We found that the service department was not at all helpful and at one time made my wife cry with them being so rude. Please do not buy this oven as we do not want anyone else going through the pain we are going through. Clearly there is a fault with these ovens which the company is denying.
Terrible oven faults faults faults
Bought the oven for my new house and i love to cook. Have had nothing but problems:
1. Cooks unevenly alot; was told by servicemen i don't know how to cook and cakes need to be cooked at 180 not 200
2. Faulty fan replaced
3. Sensor is faulty. Still cooks unevenly fan still faulty; servicemen said its your fault you are not cooking right
4. Water leaks from the oven as the fan extracting doesnt work properly; was told by servicmen its my cooking and not the oven and that i shouldnt cook vegetables in the oven. Was told to stop slow roastin...
Can't get any heat. Had nothing but problems since I got it home. Bad service. Trying to get it fixed after only having it 2 days, not happy. Would not buy another brand like this again, not like you get a great range of bigger ovens anyway and has cost me so much money remodelling my kitchen to fit an appliance that don't work.
Questions & Answers
My oven is in safe mode. How do I reset this?
Not all the time, but the oven temp will be set for an amount and reach that temp. when the oven door is opened and closed the temp indicator will automatically go up to the highest amount. we have to manually reduce the temp. why is this happening?
Hi, I have a Westinghouse Oven Model WVE916SA. I last used my oven on Thursday 22nd of Oct and then went to use it gain on Sunday 25th and it wouldn't heat up. Can you please advise what might be the issue.
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