Been with the bank for 3 years and took their home insurance. Meter box caught on fire and the electrician they send did not fix the issue despite us having their insurance the tennants had to live without electricity for two weeks because Westpac kept prolonging sending a qualified electrician
Worst bank ever
Surprised the gov doesn't come in an dissolve these terrible terrible money leaching structures. A company with 1000s of staff and I get a more professional service from my law mawer. A complete joke. Not to mention they have policies that are clearly there to leach money out of you any way they can. The purposely postponed our settlement (going to another bank) to leach more money out of us. Stupid stupid stupid. Stay away from these big banks
Poor customer service
Been with Westpac and its pre decessor for 42 years. Service OK ??? until now. Customer relations very poor. Debit card expired, no replacement issued.no letter or explanation as to why. Branch staff useless as they did not care even though he was a Personal Banking Specialist. Travel 120 Kms each way to be treated like a criminal. Staff member saw the card but said nothing. They do not seem to have learnt nothing from the Royal Commission grilling they received. Typical of this Bank, all take but no give.
Great customer service
My local branch is in Beaumont Street Hamilton Newcastle wat great friendly customer service great customer experience fast service and know wat they are talking about the westpac Brand I would recommend visiting this branch
Terrible service, doesn't care about customers, couldn't give a crap about your well being.
Debit card expiring, they send it to the wrong address (outdated by 4 years). Won't send me a new one. Cool, thanks westpac, now I can't get money out of my account. "Go to a branch". Hmm branches are only open 5 days a week between 9:30-4pm. Employees move slower than government.
Useless Ledger System, Evasive and Dishonest Staff, Overt Lies Regarding Finances and Accounts.
I have been with Westpac for over 5 years.
Staff has lied to me about how my international banking would be done here, likely as a trap and a way not to pay me properly.
Counter staff has been at times abusive.
The ledger overall is of no use to you and is organized theft.
The ledger changes, transactions move, disappear, dates change, amounts change, etc.
Why would you want to use this Bank!
I have been a customer for more than 10 years and many times thought of cancelling my account and today I will. There was an incorrect deduction from my debit card from a third party and I called their customer service team, they lady on the phone was not very helpful with advice. They ask security questions for products I never have used so obviously I will not know the answer and put me on an automated answering machine. Thanks for nothing Westpac. I will close my account permanently and advice all my friends & family to do so too.
Would win Olympic gold if being obtuse was a sport
Had been a customer with Westpac for 25 years till earlier this year.
Branch staff are either short staffed, disinterested, can't be bothered or a combination of all three.
The only thing that kept me with them was the awesome phone banking staff, but even then they stopped the 24 hour call center.
The last straw was when the flubbed a personal loan application and ended up resubmitting the same application over ten times - No wonder it was rejected.
Happily at Bankwest now, and despite the incompetence of Westpac, had my personal loan approved in the first week of being with Bankwest.
I would highly encourage anybody thinking about becoming a Westpac customer to look elsewhere first.
Electronic transfer s from branch.
Would leave no stars if I could. in this day and age of electronic banking, why does it take 3 days to transfer funds from a Westpac account to CBA. And it was done at the branch, with the teller doing it electronically. Bloody hopeless.
Two Faced, Unprofessional, Disgraceful mob. WARNING-RUN! felt like staff were RACISTS, leave you feeling like crap!!!!
DISGRACEFUL Unprofessional and COLD BLOODED VIPERS and I'm being polite!!
Its disgusting enough they wont pass on rate cuts in full until they decide to raise them again very soon but it gets worse a whole lot worse.....
I made an appointment to go to HEAD OFFICE in WESTPAC HEADQUARTERS in Barangaroo in Sydney, suited up for very much needed assistance on 3 occasions due to separation to transfer loans that were still being paid on time.
As a white caucasian I don't care what race or creed people are but very strange conduct was coming from the obviously immigrant staff that Westpac employs in these white collar farms in their new towers was truly horrific emotional experience....I felt self conscious that I was a Caucasian for the first time ever by freshly made possibly overseas immigrants working for westpac treating me like crap, most likely because I was in need of urgent assistance it felt as if they 'enjoyed' my suffering and distress of my situation with little headway made in the meetings. In the end no resolution to a long term loyal customer. The psychological torture was HORRIFIC, and the smiling assassins knew it. What's worse is that it was all FAKE. They didn't even care to follow up, help or anything, it felt like being tossed aside like garbage. FULL OF SELF ABSORBED POWER TRIPPERS and was obvious and AWFUL to witness. For the love of the god you believe in, please do not torture yourself with a scarring experience and leave this bank as soon as you can.
Very poor service from Westpac Chermside branch. Would never bank with Westpac again
I had an appointment today with Westpac at 2:00Pm, I reached and waited for the staff to get free and talk to me. I got told that the lady who was supposed to meet me is going to take another hour as I was late. I mentioned that I want to get an investment property but I am not happy with the service and I am thinking to transition to a new bank. Without even asking what’s wrong she told me that good luck with your search. Seriously.
Australian banks timings 9.30am to 4pm weekdays sucks!
I was a loyal customer of westpac many years ago. I left them because of poor service, i was in impression service must have approved. I went back to join them but realizing i have made a big mistake.
Australian banks charges for service which are opened during short period of time. How a person can visit a branch during there own working hours that sucks. I was told to make an appointment to see at the branch. All banks should not have branch if we have to make an appointment.
Phone line i had to call 8 times to talk to someone which was a ni...
There are many negative reviews on Westpac here so I want to share my views as well. I have been with Westpac for more than 18 years now, like most major banks in Australia, I think they provide reasonable service although many of my friends tell me non banks offer cheaper home loan interest rates. Some branches where I live have closed so that is disappointing but not unexpected. I sometimes deposit money through the ATM and I think many people can be taught that.
They were unable to provide deposit account rates until I made a deposit, useless could not care customer service, high priced insurance etc. I was SOOO glad I moved. It was the general feeling that noone, at any point, even cared about keeping me as a client.
Not even worth 1 star.
We were overcharged in asking the bank for the return of our house title after a loan had been payed off. Complained to the bank, totally ignored even though they assured me they will get back to me. Went in again, same assurances, and ignored again. An online complaint lodged, and finally they agreed we were overcharged. By way of refunding they offered a Woolworths gift card. Strange? But ah well, whatever.
Tried to use the card and it was declined! Nothing on it.
Customer service was non existent. Follow up? well, that was insulting. I kno...
Deposit problem in ATM
I have westpac customer from last 10 years. On 8 may i deposited some money in my account through westpac epping branch. In beginnings it shows in my account and then disappear. It is such a terrible thing done by westpac i called them they suggested me to go to branch. She checked it and contacted some of her back officer and deposited money back in my account and said its because of ATM is playing.
If ATM is playing then they let people to stop depositing in that ATM. If some1 don’t check through online banking then he doesn’t know or rea...
Friends with Money - Fools with Cash - Buderim QLD
Is it a Bank or a Retail Shop ?
Tried to deposit some money to my credit card using the hole in the wall. "service not available" , so I walk in to the Branch to make the payment manually only to be advised " I cannot take cash ", then staff disbelief when I tried to inform them hole in the wall WAS NOT working that is why I am in here.
A Bank that DOES NOT accept cash. Service ? What service.
The Epping plaza branch business banking staff are snoozing?!!
This Epping plaza branch business banking staff are taking soooo long to serve their customers. Sit and wait over an hour and so human soul come to serve me. Don’t know what these guys doing behind a closed doors.
They do not how to operate.
As above. I'm being direct they simply do not how to operate. So they need to have a clear concise ways in their businesses. Westpac requires to fix their operation.
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