Attitude Was Uncooperative and Belittling
I want to do something fairly simple. I have an unsecured loan with WBC I arranged at a branch.
I sold my car.
I am contracted to buy a new car subject to finance. I thought the easiest thing to do would be to ask WBC to change the unsecured loan to a car loan...after all car loans are half the interest and I dont have to move money, banks etc.
The attitude I struck from the phone banker was astounding. By the end of the conversation I was confused as to what I was trying to do and basically refused to discuss it...The funny part of thi...s is when I borrowed the unsecured amount I had a credit card with a higher limit than today and a second loan I have since paid off. A few questions would have discovered I am able to service the two loans if thats what I choose to do. I cant believe a personal loan specialist working for the call centre is allowed to treat clients the way I was treated. I did quite like WBC, and did consider moving the home loan there however this person has totally put me off dealing with them.
Zero star for Westpac loan
Small personal loan application delayed multiple times with no contact from the bank.
Full time employment
39 years customer history
Only asking for 13k.
No support from Westpac
Do not bother with this bank.
Go to a broker and say good bye to Westpac
Waste of time!
I done an online application, then they repeatedly kept trying to call me at work. They left an email stating my loan had been conditionally approved. I called them back and they needed two recent pay slips, so I called into my local branch. The staff were great, and said it should be finalised quickly. I thought this will go smoothly considering I have a permanent job in mining earning six figures, good credit rating. So I put a deposit down for a used car, and then the following day I called Westpac. I could hardly understand the staff member, but I could understand when he said my loan was unsuccessful. Westpac were great in the past, but now their service is not what I expected.
I have found this loan to be user friendly, from the easy application, the friendly staff, the direct debit repayments and so on. I recommend Westpac as I have had good experiences with them, both on the telephone and in person at the branch. Interest rates are the only problem with banks.
I found the application process really quite easy and was given excellent customer service. I have been happy with all of the services provided by westpac.
The interest rates with any loan are really annoying, not just with this loan, but all banks are the same. It seems hard to get it paid off.
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