We relied on our Westpac Travel Card Insurance, for a trip of a Lifetime to celebrate our 50th wedding Anniversary with our family in Italy commencing July14th 2020. As overseas flight are cancelled we can no longer travel, resulting in losses totalling some $15000.00.
Our claim has been rejected, as they say we are not covered for a Virus. The insurance document via Westpac is totally misleading when one reads through the Brochure.
The trip was booked in September 2019, well before we were aware of the Virus!!!
Every illness in your life must be disclosed or policy is invalid
Impossible to use for medical coverage. They go back your entire life to assess you. If you do not disclose everything you have ever had it will invalidate your policy. I had hepatitis 62years ago, antidepressants 45 years ago, pneumonia 25 years ago. Recovered from all these quickly. Won't insure me fior my pre existing illnesses.
The worst travel insurance
I would recommend buying your travel insurance with the airline you are flying with since it is much cheaper and they will compensate you if you get sick whilst you are on holidays.
Find out how Westpac Travel Insurance compares to other Travel Insurance
Know better, choose better.
Worthless complimentary insurance.
I rang Westpac to confirm details of complimentary cover for my wife's forthcoming trip to UK, I have a Westpac Altitude Black credit card and was disgusted to find that she is ineligible for insurance cover as I had paid for the trip using the primary card and that the trip would need to be paid for with the secondary card bearing her name. Both cards are on the same account so what difference does it make which card is used. Westpac promote the premium entitlements for Altitude Black cardholders but regrettably do not follow through with the ...goods. I rang back later as I was not satisfied with the excuse and was given the same story, apparently if spouse is not accompanied by husband then she must use the card issued on same account but with her name embossed on it, can you believe it. Will certainly not be renewing card next year after more than 25 years with Westpac.
I have nothing but praise for the Westpac complimentary insurance from QBE. My husband had a chest x-ray due to a cough 6 weeks before we were due to leave on a 6 week trip the x-ray was clear but our doctor noticed a problem with his left Kidney & sent him for a scan it showed that it was not good the Doctor rang & managed to book him in with the specialist for the following week, he said that it needed to be removed & we had to cancel our trip, within the month the Kidney was removed I rang Westpac QBE & they emailed a form which I filled in..., I went to the doctor and he filled in the medical part and I posted it to them with all the backup documents required. The claim was paid in full except for the excess within 2 weeks. Thank you for all your help Westpac & QBE.
- Travel Insurance
- Verified customer
useless service and waste of time
Several things happened in our trip to Africa. Despite carefully filling in all the paperwork it took 4 months until completion. Communication was via email and at times made little sense. I had to collect further evidence and quotes due to poor understanding by my consultant. QBE claimed each issue as a separate event even though they were all just part of the trip (camera lens stopped working, dive watch stopped working) thereby being able to deduct $250 excess for each and receiving $400 from $1500 of claims. I am cancelling my westpac credit card as no benefit from the extras. Separate insurance would have been a much better option. Go with someone else.
Holiday cancelation due to death of mother
Claimed on my QBE complimentary Westpac credit card insurance having just arrived in Paris at start of our 6 week holiday. Put in claim on return and got everything requested back - near $10,000. Got great speedy service from QBE - very happy.
- Travel Insurance
- Verified customer
Paying by the card worked out well
I paid over $16,000 for an April 2016 cruise during December via my Westpac Platinum Visa. At the time, I thought my husband's elderly parents the main risk. My husband however was diagnosed with cancer and would still have been undergoing treatment when we were due to depart. I rang the Westpac QBE line and was sent a form that required a lot of back up documents and evidence. The claim for the 50% loss of fare or over $8000 was paid within a fortnight. Well done and thank you Westpac & QBE. Maybe QBE should be managing their home & contents insurance. It would do Westpac's reputation some good.
Questions & Answers
Have a westpac platinum MC - which I used to pay for a Australian domestic 10 day cruise - if I have to cancel due to health reasons - will my credit card insurance cover my purchase costs?
We are thinking of using the complimentary travel insurance while in NZ, and am uncertain if our car hire is fully covered. Do we need to take out the daily insurance charged by Thrifty at $26 a day for 3 weeks and that Westpac insurance only covers the excess if we make an insurance claim?
I have a Platinum 55 day credit card, does the travel insurance cover my wife and I for a cruise Sydney to Hawaii and fly-back package. for medical
|Category||Travel Insurance||Travel Insurance||Travel Insurance||Travel Insurance|
|Other Insurance Types Offered||Funeral, Income and Pet||Funeral, Income and Pet||Funeral, Income and Pet||Funeral, Income and Pet|
|Maximum Age Covered||101 years old||74 years old||101 years old||74 years old|
|Overseas Emergency Assistance||Unlimited||Unlimited||Not Covered||Unlimited|
|Accidental Death||$25,000||Not Included||$25,000||$25,000|
|Emergency Dental||$1,000||$1,000||Not Included||$1,000|
|Pregnancy (max weeks)||23 weeks||23 weeks||23 weeks||23 weeks|
|Resumption of Journey||$3,000||$2,000||Not Included||$3,000|
|Hospital Cash Allowance||$5,000||Not Included||$5,000||$5000|
|Overseas Emergency Medical & Hospital Expenses||Unlimited||$1,000||Not Included||$1,000|
|Loss of Income||$10,400||Not Included||Not Included||$10,400|
|Permanent Disability||$25,000||Not Included||Not Included||$25,000|
|Luggage & Personal Effects|
|Theft of Cash||$250||Not Included||Not Included||$250|
|Credit Card Fraud||$5,000 as part of Travel Documents cover||Not Included||Not Included||$5,000 as part of Travel Documents cover|
|Travel Documents / Passport||$5,000||Not Included||Not Included||$5,000|
|Maximum Single Item Limit||$3000 (Personal Computers, Video Recorders or Cameras)||$3000 (Personal Computers, Video Recorders or Cameras)||$3000 (Personal Computers, Video Recorders or Cameras)||$3000 (Personal Computers, Video Recorders or Cameras)|
|Luggage & Personal Effects||$10,000||$3,000||$10,000||$10,000|
|Rental Vehicle Excess||$3,000||$3,000||$3,000||$3,000|
|Motorbike / Moped Coverage||Not Included||Not Included||Not Included||Not Included|
|Domestic Pet Care||$500||$500||$500||$500|
|Special Activities Packages|
|Cruise||Optional Extra||Optional Extra||Optional Extra||Optional Extra|
|Snow / Ski||Optional Extra||Optional Extra||Optional Extra||Optional Extra|
Visit official website
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.