Westral

Westral

 Verifiedwestral.com.au
Westral
4.8

1,977 reviews

PositivevsNegative
95% · 1,88565 · 3%

Reviews

1,978 reviews
Happy Customer
Happy CustomerPerth, WA
 

Great service

I have enjoyed great service from Westral, they were quick to quote, Kesey o
Is knowledgeable and easy to deal with. Installation was, as predicted, 2-3 weeks later, Phong did a very professional and efficient job and was a pleasure to deal with. Show details
Gabrielle
Gabrielle
 

Appalling after sales communication & service

Put in an order for Westral Blinds in August and was told that the installation time would be 2 -3 weeks.
Still waiting for the blind installation to be completed and its now early December.
They don't communicate with you if there is an issue with the blinds when they install.
They don't call to explain the process when there is a problem and give you a time frame for rectification. They don't communicate when there will be a technician onsite.
Absolutely the worse customer service I have received.
Considering there are other companies out there offering similar products for similar prices such as WA Blinds I am regretting not using them instead. Show details
Marleen
MarleenPerth, WA2 posts
 

Awesome Plantation Shutters

Ken & Marleen: Amazing look. We had Plantation Shutters installed by Jim on Saturday the 25th of November 2023. The job was first Quoted by Kessu who understood the look we were after. Our installer was Jim, who was very friendly when doing the measure, and also during the install, was conscientious during the install, like cleaning up after himself from the drill dust/cuttings, did a fantastic job. Very happy with the result, highly recommended! Both Kessu and Jim are a credit to Westral.
Janine Norwell
Janine NorwellPerth, WA10 posts
 

Absolutely Beautiful!

We ordered Plantation shutters for the front Loungs, our Bedroom and Ensuite. They were slightly delayed in arriving but seeing the end result, it was well worth the wait. The installation was done by Tony and it was smooth and hassle free and the finished product is just amazing. We are so happy with them. Show details
Gilbert
GilbertPerth, WA
  Verified

Stunning New Shutters

We ordered two sets of shutters for the front of our home in September and the Installer Tony came and put them in this morning. Supposed to be in factory for checking on 22nd but where in early and booked for today to suit us. Tony confirmed the sizing on ordering and installed both sets in about 2.5 hours today. They look amazing and tony was very professional and friendly. Could not ask for better service! Show details
Charlie
CharliePerth, WA2 posts
 

Shutter Installation

We had shutters installed in 3 rooms by installer Tony. We found him to be very professional in the manner that he carried out his work, laying down drop sheets and cleaning up on completion. He then walked us through the jobs to confirm that we were happy with the installation.
Caroline
CarolinePerth, WA
 

Easey! Peasey!

Quick to respond with a quote. Got quotes from 4 companies and they were the cheapest.
Have used them at work and have been happy with the service and quality.
The installer communicated time of arrival and was very helpful with his tips. Thanks Phong! Show details
Product Quality
Customer Service
Kerry
KerryPerth, WA5 posts
 

Excellent Service,

On 09 November we had window shutters installed at our home by Tony. His work was first class, resulting in excellent fitment of the louvres to our complete satisfaction. Tony’s approach to his task was marked by neat and precise workmanship, with particular attention to detail. Highly appreciated. Show details
FayeG
FayeGPerth, WA
  Verified

LOOKS AMAZING

I was a little worried at first, I had done a lot of renovations since moving here 6 years ago & wondered if maybe I was just using the SKI Club money unnecessarily.
(Spending Kids Inheritance) haha
It was a long wait but! so worth the wait, today it’s all done & so happy with the results & service was amazing from start to finish, they help design it to look perfect & when the job is done they leave the place perfectly clean. Thank you to the installer by the name of Jim. Show details
Derek
Derek3 posts
 

SHOCKING Outdoor automatic blinds

I had outdoor blinds installed over two years ago, two of which were the wrong size and they had to remake twice and they had to return multiple times as they kept measuring it wrong. They book times to come back to fix the blinds and don’t show up, this has happened multiple times and then they make excuses which are not true ie they guys kids were sick when I asked the installer he said he doesn’t have kids. Still 2.5 years has gone and they still haven’t fixed my blinds which cost over 15k. Really disappointing and frustrating, would not recommend this company at all Show details
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Derek
Derek  
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Helena
Helena
  Verified

Excellent work

I was very pleased with the installation. Mr.Phong did a fantastic job, he was very polite and very helpful, and I was very pleased with the final results. Show details
Sunita F
Sunita FPerth
 

Happy with the service provided both by the Installer and the Sales Person

Just wanted to give a shout out that your installer Phong and sales person Michael Ord. Phong was quick, meticulous and showed care for our living space. He cleaned up after replacing the blinds, was orderly in his work and prompt when he arrived. Happy with the work he has done.. Michael is knowledgeable, professional and thorough with measuring and providing the quote promptly. Show details
Denise
DenisePerth, WA
 

Blind Service

Phong was on-time, polite and explained why my double blind was not working. In addition he checked and fixed the other 2 double blinds in my unit. Also he advised me how to get Westral to maximise the poor block-out of the installed blinds! Show details
Product Quality
Customer Service
Gail
GailPerth, WA
 

Great Job

A big thank you to Jim. So good to have a tradie that takes pride in his work and be on time A rare commodity these days!!! Thanks heaps Great Job
Gail Kewdale Show details
PYy
PYyPerth, WA
 

Love my new shutters ❤️

Team Westral is amazing from Simon who did the quotation to Jim who installed the shutters for us. They are efficient, prompt, friendly and did such a good job in our home that we can’t help but give a 5 star review. Show details
John
JohnPerth, WA
  Verified

great product professional installer

Phong called to advise arrival time, He arrived on time and was polite , efficient and friendly.
The vertical blinds were installed and there was no untidy mess as it had been cleaned by Phong.
The blinds are great and work well.
I recommend Westral product and installation to anyone.
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Tim R
Tim RPerth, WA
 

quality product and good service

quality product and good service. product took a long time to come, otherwise all good Show details
Product Quality
Customer Service
Westral
Westral
 

Westral is Dependable

My Westral Blinds were installed today. Westral was easy to deal with. Everything went smoothly. The installer, Phong, was excellent. Show details
Paddy G
Paddy GPerth, WA2 posts
 

Yet another outstanding encounter!

Phong, our installer today, did a wonderful job installing our new battery powdered blinds. Not only was the job carried out with skill, but also with great humour and patience. This is the third time we have used Westral and each time we have been delighted with the products and the company's wonderful representatives. Show details
Jean
Jean
 

Amazing look

I Had Timber Style Venetians and Panel Blind installed by Ricoh on Wednesday 20th of September 2023. Quoted by Thomas who did an amazing job understanding the look I was after. Ricoh was very polite, respectful in my home. Thomas and Ricoh are a credit to Westral. Show details
Melinda
MelindaPerth, WA
 

Beautiful window dressing

Staff at Westral have been very professional from having their Rep attend our home to provide advice on best product for windows and helping in colour selection. Judy has been awesome following up any queries we had and ensuring that everything was smooth sailing. Phong who installed our blinds was such a lovely man. He made sure we understood the working mechanisms of the blinds. He was very thorough and made sure his work space was left clean and tidy. He was absolutely delightful . Show details
Les Clements
Les ClementsRockingham, WA5 posts
 

Another Great Installation By Westral

Have just had Westral shutters installed in the fifth room of our house. This installation completes the progressive replacement of all window treatments in the house. Westral products have proved to be a quality purchase for our home. The finish of the shutters and the expert fitting by Jim has been impressive. I have no hesitation in recommending Westral to anyone seeking to have window shutters fitted. Show details
KHL
KHL
 

Perfect

The shutters are beautiful. Our installer Jim is professional and friendly - we highly recommend him.
Bernadette
Bernadette2 posts
 

Ready For The Hot Summer

Our new blinds are already keeping the house cool and they look wonderful too. Phong installed them very efficiently and he left no mess behind. He was friendly, very cheerful and great to deal with. We are very happy with the blinds and ready for summer. Show details
mark c.
mark c.2 posts
 

New security Doors

I would like to Thank Ian who installed my security doors this morning he was very professional,friendly,clean ,well mannered, on time which it is very hard to get great tradies these days love my new security doors thank you Westral for a great product I hope Ian is rewarded for his professionalism and workmanship he is definitely an asset to your company regards Paula Show details
ValerieRummery
ValerieRummeryPerth, WA
 

Phong, installer of my Roman Blinds

I am 100% satisfied with the installation of my Roman Blinds, Phong was
polite, and very efficient. The whole process from start to finish, contacting your office, measurement, installation and quality of the blinds was excellent. Show details
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Lorna
Lorna
 

Review of Fitter; Phong

Thank you for sending Phong to fit my blinds. He was courteous and worked efficiently. I am very pleased with the finished product. Show details
imran K.
imran K.Perth, WA3 posts
 

Good Installation roller blind

Phong Excellent professional services, Friendly, supportive, good work highly experienced and highly recommended. Show details
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Halina B.
Halina B.Perth, WA
 

recent purchase

The slimline venetians and the holland blind throughout my kitchen and family room are lovely.
The fitter Tony was excellent however I found my visits to the Balcatta Showroom unfriendly and my telephone queries were less than satisfactory Show details
Product Quality
John Putland
John Putland2 posts
 

So proud of the new look

The interior shutters as fitted today are of the highest quality and truly give my home a lift in appearance , combining this with the excellent original consultation, along with accurate measurements and final fitment (Thankyou Tony), I could not be happier Show details
Steve
Steve
 

Bathroom blinds

Phong was absolutely brilliant at our installation of the bathroom blinds, great service, professionalism and a great character Show details
ValB
ValBPerth, WA
 

Lovely shutter

Lovely white shutter installed by Jim. Jim called on time and installed the shutter. Jim did an excellent job and was a pleasant, trustworthy person. Show details
Shirley
ShirleyPerth, WA
 

installer of blind

Phong from Westral came as expected and was polite , cheerful and did an excellent job of installing our new Westral blind . Show details
Sue
SuePerth, WA
 

Great work !

Phong was our installer today, he arrived within the time frame I was given. He gave a good demonstration and was a very friendly member of the Westral team. Thankyou Show details
Helen D.
Helen D.
 

Amazing products and 5⭐️customer service

Very impressed with Salesman Thomas ‘s genuine delivering both security door and Plantation Shutters info
Kept me in the loop with production and delivery dates
Installer Jim was on time keeping me up to date with day and time
Took pride in his craft and left the rooms spotless.
On completion he took me around all rooms to demonstrate their workings.
All despite heavy rain becoming heavier when he needed to return to work van.
Even post service for a missing product, it was delivered within 24 hours.
Westral. Overall I would recommend this Company 100% for their Product, Sales ,Installers and Customer Service. Show details
Carl Holmes
Carl HolmesPerth, WA4 posts
 

Good customer service

Good to deal with from the quote to the installation
Great range to choose from
No nonsense sales approach
kept up to date on progress
Installer Phong came on time and completed a professional installation
Cleaned up and fully demonstrated when finished
Good to see old fashioned customer service still exists Show details
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I. Evans
I. Evans
 

Blinds installation

Phong was lovely from start to finish. He was quick, polite, efficient and clean. Show details
Ab B.
Ab B.Perth, WA
  Fair Incentive

Top Tier Service from Phong

Phong arrived promptly at our house on time and displayed professional and meticulous workmanship. He was respectful to us, and was always smiling, happy to help with whatever we needed. The blinds he installed are beautiful and have zero issues so far, I am very happy with Phong Nguyen and his work. Show details
Laura DeMaio
Laura DeMaio3 posts
 

Keeping up with the Joneses (shutters)

Finally decided to get shutters installed this week and they are fantastic. Great professional service. Excellent advice and product knowledge. Installation by Tony was seamless, very tidy and showed me everything I needed to know about use, cleaning and generally making them look fabulous to all my neighbours!! Very happy - finding more windows to install these Woodlore shutters Show details
John
John
 

A great job well done

We were very pleased with Westral's service. The sales consultant came the day after we had called. The product is of excellent quality and looks amazing. We were also pleased with the price. One minor criticism was that when the blinds were ready, no-one had called us and installation was only arranged when I called them.
Our installer, Phong, was friendly and efficient. He worked quickly, cleaned up well and left no mess whatsoever. Show details
Product Quality
Customer Service
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