No care factor in a cut throat industry.
We had some letterheads to have produced so went to Whirlwind in Knox as our presses were full at the time.
On our quote request & purchase order we requested a certain grain direction (industry standard) to enable the sheets to feed through the laser writer.
This was also pointed out & confirmed in an Email.
The letterheads turned up & guess what - the grain direction of the paper was opposite to what the request was & would not go through the laser writer.
I emailed & also called Whirlwind & was basically told in no uncertain terms that ...
- Verified customer
Find someone who cares, not these guys.. Horrible systems in place
Here's how it goes. You get in touch with them, they give you a New Business Contact as your Account Manager- This person is usually the most trained, well-spoken and knowledgeable staff they have, the rarest of their kind. Once you get comfortable, they change you over to a different account manager, most times, without letting you know this. Then slowly, orders begin to go missing, dispatches fail to update orders, there's a long weekend, someone forgets to do their job and your clients walk away from you because the print company you thought...you trusted can't seem to stop dropping the ball on the one thing they 'supposedly' do well. Over $1500 dollars worth of outstanding prints, mistakes and unrefunded jobs later, can't say I recommend these guys. Do it at your own risk.
Great product range and competitive price
I was able to print business cards for a client and get them delivered within 2 days. Very nice quality and delivered to my client with blank packaging too. So my client was really happy to get them before she leaves for a conference overseas and great customer service too! Whirlwind has a great range of products and very competitive price. Will order again.
Easy and fast delivery, printing quality and good price.
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