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White Fox Boutique

White Fox Boutique

4.5 from 897 reviews · View Statistics
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Listing monitored by White Fox Boutique

Reviews

1.9
9 reviews
5
(2)
4
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Still waiting for my refund

published

Its been over a month since i have returned items to whitefox and i still have not received my money back. Bought tops that were poorly and cheaply made. The models pose a certain way to make things look good but in reality they dont look good.

Product Quality
1/5
Shipping
1/5
Incentivised Review No
Return Claim MadeYes
Sizing Slightly large
Product Appearance Not as advertised
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Love it

published

It was Great material And it holds everything nicely,
Was a tad big then I thought would go size down next time

Product Quality
4/5
Shipping
4/5
Return Claim MadeNo
Sizing Slightly large
Product Appearance Not as advertised
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The reviewer stated that an incentive was offered for this review

BCc
BCcGreater Melbourne (Inner), VIC
  • Verified

Not good quality

published

Not satisfied with quality. I requested a return and found out, they only give a credit not Refund!!!!!!! To process a credit, receiving an email say that please allow up to 14 business days!!!! Omg! Terrible customer service. Will never order from them again.

Product Quality
1/5
Shipping
1/5
Incentivised Review No
Return Claim MadeYes
Sizing Slightly large
Product Appearance Not as advertised
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Wouldn't recommend. Bad return policy and jeans.

published

Found it all easy to navigate however they do not do refunds!!! Ordered jeans and they were just not what they looked like online. Returning products for store credit takes months and is such a hassle. They keep changing their policy from 7 days to 14, what else? Also, you have to pay for shipping to make a return and then again to get a new product. Absolute joke.

Product Quality
1/5
Shipping
1/5
Incentivised Review No
Return Claim MadeYes
Sizing Slightly small
Product Appearance Not as advertised
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Catherine Maree N.
Catherine Maree N.Illawarra, NSW
  • 2 reviews

Poor customer service!

published

The service from white fox is appalling! The size of my item I brought was incorrect and also the sizing needs to be updated on there website. Quality of clothing needs to improve considering how expensive items can be!
I asked for an exchange ( they don’t do exchanges) which is ridiculous considering I only needed a different size. And to also make you return the item and not even allow for free shipping to get another size sent out to you! Just bad customer service!! I was happy to send back but at least offer free shipping for the item to be sent in the correct size! Very disappointing and once used my store credit I will not be buying from this site again nor recommending it!

Product Quality
3/5
Incentivised Review No
Sizing Slightly small
Product Appearance Not as advertised
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Order cancellation

published

Amazing and consistent communication for a cancellation of an order.

Thank you for your help and assisting me with a smooth process.

Product Quality
5/5
Incentivised Review No
Return Claim MadeYes
Sizing Slightly small
Product Appearance Not as advertised
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JEM
JEMGreater Melbourne (Metropolitan), VIC
  • 14 reviews
  • 4 likes
  • Verified

Horrible quality

published

I don’t even know where to begin but I think pictures speak louder than words. This is my first and last order with White Fox as they clearly don’t care about their customers or the quality they are sending out. You are better off shopping at Princess Polly- they have immaculate quality.

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Product Quality
1/5
Shipping
3/5
Incentivised Review No
Sizing Slightly large
Product Appearance Not as advertised
White Fox Boutique
Grace G.White Fox BoutiqueSend a private message
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Mey
MeyGreater Melbourne (Metropolitan), VIC
  • 2 reviews
  • 1 like

Very bad customer service and quality the product is not that good & expensive!

published

Very bad customer experience with this woman call [Name Removed]!! I ordered a crop top etc which came to me dirty and had a foul smell of body odour.
When I initially made a complaint they were not helpful at all and constantly dragged out resolving the matter.
After finally coming to the conclusion that this was their mistake, in the end i need to cover the costs in returning the item through post.
Very unprofessional in the way they conducted business & also size chart is not accurate at all.

Product Quality
2/5
Shipping
2/5
Incentivised Review No
Return Claim MadeYes
Sizing Slightly large
Product Appearance Not as advertised
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Absolute JOKE OF A COMPANY

published

Took over two weeks to process a refund due to an item being faulty. Was super rude on the chat, lied about the returns process telling me that it should have taken 4 days to return but it took almost 10. Then accused me of wearing an item that I didn't even wear, that still had tags.

Too hard to get into contact with, quality is crap. Do not buy from this store.

Product Quality
1/5
Incentivised Review No
Return Claim MadeYes
Sizing Slightly small
Product Appearance Not as advertised
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Questions & Answers

ava P.
ava P.asked

I ordered four items on Sunday, it’s now almost Wednesday but I don’t have a dispatch email. If I selected standard shipping how long is it going to take to be dispatched? Xx

1 answer
White Fox Boutique
Grace G.White Fox BoutiqueSend a private message
beth j.
beth j.asked

I just ordered for a standard of 20 bussiness days... do they take that long to deliver?

1 answer
White Fox Boutique
Grace G.White Fox BoutiqueSend a private message
lexie
lexieasked

what other brands could i compare the size of swimwear at with before i buy! i struggle with getting the right size and have a set of bathers that fit well so if i compare with that hopefully i will order the right size

No answers

Get an answer from our members and White Fox Boutique representatives

Details

CategoryOnline Shops and Clothing Shops & Brands
Offers Free Standard Shipping Yes
Free Standard Shipping Minimum Order Amount $100.00
Mens / Womens ClothingWomens
Labels Sold Own Label
Buy Now, Pay Later OptionsAfterPay
Clothing TypeActivewear, General / Everyday and Swimwear
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