Great fun fashion Returns not keeping up with the market
Beautiful fun clothing! Love it ! Great brand! However if it doesn't fit or not a good style for my body type and I return an item, I am only given a credit. No refund available even if in brand new condition and returned straight away. No other online merchant does this. I've had to return things three times now it's very frustrating, I would have preferred my money back.
Returns lady was lovely snd was only following company policy. I truly think the company needs to get with the times and provide refunds. I would buy more if they did. Now I'm just trying to use up my credits and not shop again.
Worst customer service ever!!!
Do not shop here. Their customer service is an absolute joke. I was promised that my return would be processed within seven days it has now been over a week and the item I wanted is sold out. I asked the team if they could please put this item aside since they’re experiencing delays with processing their returns but they couldn’t even do that for me. To top it off this company won’t even give you your money back they will only give you a store credit which is such a joke considering they sell out of the item you were wanting. And also they do not respond to emails especially when you are not happy.
Love this shop BUT...
I really find it unfair to the customer the need to pay for returns.
Twice now I've ordered an item that in my opinion fit very small for a normal size xs. I don't normally have so many sizing issues but in saying that now I've paid to return because of this issue twice/ I am forced to accept store credit rather than a refund...
There are a lot of online retailers who will pay for the return shipping label and in addition, offer you extra credit for not taking a refund- I find them much more desirable and trustworthy retailers.
I would give 0 stars if I could. Do not buy from them
Do not order from White Fox Boutique. Terrible quality and customer service. I ordered a dress that was the length of a top. It was extremely misleading and they would not agree to a refund. Instead I had to pay for my shipping to send it back and they sent a credit note back. Customer service was not helpful at all. Seems like they don’t care and don’t even have quality control. Spend your money elsewhere. Would not recommend.
Not what it seems...
Purchased my first order from White Fox:
All In Oversized Hoodie in Sand, Signature Bike Shorts in Sand and Established Tee in Sand. Spent roughly $200 (a lot considering I had never purchased from them before) and was quite disappointed at the quality of material to be honest. The Hoodie I tried on, washed only ONCE and it came out full of lint so that completely destroyed my experience considering I had put it through a gentle wash and followed all instructions on the tag. The Tee and Shorts were purchased in S/M and don’t fit (I’m a size 8)...
Sizing off, bad quality at an expensive price
Have had to send 2 items back for being the incorrect size, and had to size up 2 sizes than what I usually would with any other brand. The quality is poor given the expensive prices. For what you pay, you would expect products would be made in Australia. There are much more affordable brands that offer much better quality and accurate sizing.
No product and no refund
I ordered a release of white fox activewear, they processed my payment before telling me a week later that they could not honour my purchase. They offered me the same purchase in the next drop (3 months later) or a refund, I requested the refund and it’s now been over two weeks with no further correspondence or refund. Extremely disappointed in the customer service and communication.
Returned garments but they wont issue refund!!! Scammers!!! dont but from them and they dont issue refunds??? Just list $150.00 unethical company will never buy from them again. !! Why cant they give refund? Other companies do
Horrible customer service. Item was overpriced and shrunk after one wash.
I will not be shopping with the boutique again. The item I purchased shrunk in the wash and is not unwearable. This is unacceptable. I paid $65 for the item
sales items are all can't be returned or exchanged
be careful of the sales items on this website
I got one piece dress $80 still not cheap with 10% off only then they don't allow me to exchange and asking me to pay postage to let it be shipped back .
terrible service and no one can talk to without waiting for email
I purchased an outfit and the quality of fabric was disgusting, considering it was over $100. I would not recommend anyone spend their hard earned money on this rubbish! Poor quality and overpriced
Questions & Answers
I just ordered for a standard of 20 bussiness days... do they take that long to deliver?
If you have selected Standard Shipping then it can take the postal network up to 20 Working Days to deliver the package once dispatched. However, you can use your tracking information to track your package the whole way!
Please feel welcome to contact us at firstname.lastname@example.org if you have any questions, we can always help!
Love WF xx
what other brands could i compare the size of swimwear at with before i buy! i struggle with getting the right size and have a set of bathers that fit well so if i compare with that hopefully i will order the right size
Get an answer from our members and White Fox Boutique representatives
|Category||Online Shops and Clothing Shops & Brands|
|Offers Free Standard Shipping||Yes|
|Free Standard Shipping Minimum Order Amount||$100.00|
|Mens / Womens Clothing||Womens|
|Labels Sold||Own Label|
|Buy Now, Pay Later Options||AfterPay|
|Clothing Type||Activewear, General / Everyday and Swimwear|
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