Strange Sizing and Bad Customer Service
After having a $500 order placed without my knowledge due to a glitch on the White Fox website I was only given store credit as compensation. I then returned all the items and at least 3 weeks later I finally got the store credit. Also, the sizing is really strange - I am always a size 6 (XS) but the clothes on White Fox can at times be huge on me or tiny.
Terrible returns process
I don't mind whitefox only offering a credit, but it's been over 2 weeks since my return item arrived at their warehouse and I still haven't received the credit. I've missed out on the swimwear sale because of this and customer service won't honour it... I won't be rushing to shop at whitefox again. There's other better brands who are friendlier, faster and have better clothes. Not to mention the standard zip front sweater S/M is HUGE and it's the smallest size available. Their sizing guides are slightly off and the quality isn't great.
BEST QUALITY AND STYLES!!!
The site is so easy to navigate to try and I always what I want and is new that I haven't seen before. The quality is AMAZING and is the absolute best ever I have ever purchased and there is a large variety of styles. And the shipping is great. Can not say a bad thing about this brand
Terrible fit on jeans and bad return policy
Got a pair of XS jeans and they’re so long and baggy they go up to my neck (I’m 160cm)
The description for the jeans don’t say how long they are and customer service takes days to respond to you.
Return policy will only give you a store credit and will deduct $10 off for shipping.
Not shopping from here again
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Know better, choose better.
Love my trackies!
No issues navigating the site. Plenty of products to choose from however lots of items are already sold out. I bought a matching tracksuit set and absolutely love it. Great quality and looks exactly as shown in the photos. Very happy with my experience.
Have always loved the Whitefox style but what makes it even better is having a website that's easy to navigate!
The Whitefox website works well and is super easy to navigate, making it pretty simple for anyone buying products from them, even those who are not used to online purchases. The range of products they have is pretty good, and you are able to get a notification for restocks which is great! Products are simple enough to find as they have categories & sub-categories within that, as well as 'search by colour' options. I absolutely love the products I have bought and I have to control myself so that I don't buy everything else I want all at once. I'm in Melbourne, Australia and shipping is super fast which is fab!
Quality is poor and products are way overpriced The hoodie we purchased was bally before it was even washed Customer service was not great and they wouldn’t allow a refund of faulty garment
Questions & Answers
I just ordered for a standard of 20 bussiness days... do they take that long to deliver?
If you have selected Standard Shipping then it can take the postal network up to 20 Working Days to deliver the package once dispatched. However, you can use your tracking information to track your package the whole way!
Please feel welcome to contact us at email@example.com if you have any questions, we can always help!
Love WF xx
what other brands could i compare the size of swimwear at with before i buy! i struggle with getting the right size and have a set of bathers that fit well so if i compare with that hopefully i will order the right size
Get an answer from our members and White Fox Boutique representatives
|Category||Online Shops and Clothing Shops & Brands|
|Offers Free Standard Shipping||Yes|
|Free Standard Shipping Minimum Order Amount||$100.00|
|Mens / Womens Clothing||Womens|
|Labels Sold||Own Label|
|Buy Now, Pay Later Options||AfterPay|
|Clothing Type||Activewear, General / Everyday and Swimwear|
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