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White Fox Boutique

White Fox Boutique

4.5 from 795 reviews · View Statistics
See the Best Clothing Shops & Brands in 2022 as rated by Australians on ProductReview.com.au.
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Chelsea J.
Chelsea J.Sydney, NSW

Horrible quality

published

I spent $120 on a set to only wear it once for then all the stitching to come out. I now have loose strands hanging everywhere and looks like I got it from shein. Quality use to be ok but in the past 6 months eveything I have bought from there is poor quality. Will not buy from white fox again!

Product Quality
1/5
Shipping
3/5
Incentivised Review No
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
Similar opinion? Write a review on ProductReview.com.au!
Mary Ball
Mary BallSouth East Queensland, QLD

Terrible company due to the lack of customer service. DO NOT SHOP HERE

published

I ordered some pants (jeans) from last month, they delivered the order to the wrong address then the order got sent to a local post office. I went to get it and they said I didn’t have enough prove tht it was mine. They told me the order will be shipped to the sender. I tried contacting their customer service team through emails, Instagram messages but not a single respond. It’s been a weeks almost a month without a respond from them. I don’t know if I need to go their headquarters and ask for a refund because at this point I don’t those jeans anymore. I am appalled by the lack of customer service. Will not be shopping here ever again

Product Quality
1/5
Shipping
1/5
Incentivised Review No
Return Claim MadeYes
Sizing True to size
Product Appearance As advertised
Similar opinion? Write a review on ProductReview.com.au!
Amelia mcauliffe
Amelia mcauliffeMetropolitan Adelaide, SA

The best hoodie you will ever own!!

published

The inside of this hoodie is a dream, it is SO soft and cozy! I want to wear it everywhere even when it’s 40+ degrees. You will not regret it!!

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
Similar opinion? Write a review on ProductReview.com.au!
t.la
t.laSydney, NSW

So perfect and shipping was fast

published

It was easy to navigate the website and I found perfect staple pieces that are timeless. I bought the Brooklyn Knit in pink and it arrived incredibly fast and I was impressed with the quality. They have great sales and don't pass up on this amazing online store!

Incentivised Review No
Sizing True to size
Product Appearance As advertised
Similar opinion? Write a review on ProductReview.com.au!
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Steph
StephNorth Queensland, QLD

Reliable & comfortable

published

Honestly spent $1000+ replacing my wardrobe with your brand over the last couple months. The quality of the clothing is the best I've come across in awhile. Very reliable. Thank you!

Product Quality
5/5
Shipping
5/5
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
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The reviewer stated that an incentive was offered for this review

Best Purchase i’ve made all year!

published

Amazing quality!! every item was exactly the right fit and was delivered so quickly! 10/10 recommend and can’t wait to order more!

Product Quality
5/5
Shipping
5/5
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
Similar opinion? Write a review on ProductReview.com.au!

The reviewer stated that an incentive was offered for this review

emma
emmaIllawarra, NSW

Really Quick Delivery

published

Considering everything going on in the world, the delivery was incredibly quick. I did not get express delivery but it came in 3 or so days! The products were of high quality and they are extremely comfortable. The only issue I had was my height (which is more or less a me problem), but I ordered L/XL of two pullover jumpers, and they fit well, however, I was hoping they would be oversized (I am 181cm).

Product Quality
5/5
Shipping
5/5
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
Similar opinion? Write a review on ProductReview.com.au!

The reviewer stated that an incentive was offered for this review

mel
melGreater Melbourne (Outer), VIC
  • 2 reviews
  • 2 likes

Loungewear, great. Customer service, not so great.

published

I love the loungewear! It's super nice quality and super comfy. Website is easy to navigate.
Edit: Customer service needs improving. My last order took 2 weeks to dispatch. I understand Covid may have been a factor, however, I tried emailing them a week ago and no one responded. It would have been nice to recieve a courtesy email to inform me of the excessive delay.

Product Quality
5/5
Shipping
1/5
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
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The reviewer stated that an incentive was offered for this review

Tayla
TaylaHobart, TAS

Best shop ever

published

Products are so high quality and getting a package from them is like Christmas every time it’s packaged so nice with the little dust bags. (I’m wearing white fox as I’m writing this too)

Product Quality
5/5
Shipping
5/5
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
Similar opinion? Write a review on ProductReview.com.au!

The reviewer stated that an incentive was offered for this review

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Liana
LianaSydney, NSW

Slow and unresponsive

published

The products are ok quality, I bought sweatshirts. The process of returning them too over 2 months and multiple emails from my end to chase them up. They always deducted 19.95 from my order to cover the shipping. It was one jumper, seems very expensive!! Needless to say they do not refund so now I am forced to spend more money to use my credit. Won’t ever be buying from them against

Product Quality
2/5
Shipping
1/5
Incentivised Review No
Return Claim MadeYes
Sizing True to size
Product Appearance As advertised
Similar opinion? Write a review on ProductReview.com.au!

Don’t buy from here

published

Returned an item to them over 5 weeks ago and I still have not received a refund. I have now escalated it to PayPal. Avoid this company, cheap and no good.

Product Quality
1/5
Shipping
1/5
Incentivised Review No
Return Claim MadeYes
Sizing True to size
Product Appearance Not as advertised
Similar opinion? Write a review on ProductReview.com.au!
olivia
oliviaGreater Melbourne (Metropolitan), VIC

4 out of 5 stars

published

I have had good and bad experiences with White Fox but they seem to be very accepting with complaints and inquires. I have received several things from white fox ranging from jumpers and tops to pants. I love their jumpers and they are an item I can not live without. The quality is amazing and something I was really looking for. Overall they are able to meet any inquires they receive and are more than happy to help when you need it.

Product Quality
4/5
Shipping
3/5
Return Claim MadeYes
Sizing True to size
Product Appearance As advertised
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The reviewer stated that an incentive was offered for this review

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Great quality, terrible customer service.

published
Product Quality
4/5
Incentivised Review No
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
Similar opinion? Write a review on ProductReview.com.au!

Terrible customer service, Iv been ignored for 2 weeks

published

Sent an order back within their return timeframe, it was delivered in November and haven't received a credit or refund. I've emailed them, used their chat box, dm'ed them on Instagram and no one is responding to me. I don't even want the store credit as I have seen 100's of comments on Instagram about orders not being shipped. AVOID

Product Quality
3/5
Shipping
1/5
Incentivised Review No
Return Claim MadeYes
Sizing Slightly small
Product Appearance As advertised
Similar opinion? Write a review on ProductReview.com.au!
Bri
Bri
  • 2 reviews

Loved most of my items

published

Easy shopping experience and friendly customer service. Loved most of my items, however the dress I was most excited for was too short! Just wish there were measurements of the products online to know whether they would fit before buying!

Product Quality
4/5
Shipping
3/5
Return Claim MadeNo
Sizing Slightly small
Product Appearance As advertised
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The reviewer stated that an incentive was offered for this review

Page 1 of 10

Questions & Answers

ava P.
ava P.asked

I ordered four items on Sunday, it’s now almost Wednesday but I don’t have a dispatch email. If I selected standard shipping how long is it going to take to be dispatched? Xx

1 answer
White Fox Boutique
Grace G.White Fox Boutique

Hi Ava!

As mentioned on our shipping information page, please allow up to 7 business days for your order to dispatch due to the volume of orders. Our team will be working super hard to get these orders out as quickly as possible!

https://whitefoxboutique.com.au/pages/shipping

You will receive a tracking email once your order has been dispatched.

Please feel welcome to contact our Customer Service team if you have any questions!

beth j.
beth j.asked

I just ordered for a standard of 20 bussiness days... do they take that long to deliver?

1 answer
White Fox Boutique
Grace G.White Fox Boutique

Hi Beth!

If you have selected Standard Shipping then it can take the postal network up to 20 Working Days to deliver the package once dispatched. However, you can use your tracking information to track your package the whole way!

Please feel welcome to contact us at info@whitefoxboutique.com if you have any questions, we can always help!

Love WF xx

lexie
lexieasked

what other brands could i compare the size of swimwear at with before i buy! i struggle with getting the right size and have a set of bathers that fit well so if i compare with that hopefully i will order the right size

No answers

Get an answer from our members and White Fox Boutique representatives

Details

CategoryOnline Shops and Clothing Shops & Brands
Offers Free Standard Shipping Yes
Free Standard Shipping Minimum Order Amount $100.00
Mens / Womens ClothingWomens
Labels Sold Own Label
Buy Now, Pay Later OptionsAfterPay
Clothing TypeActivewear, General / Everyday and Swimwear
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