horrible customer service
I ordered an item on the 3rd march, they are an Australian based company and i am yet to receive my items (13.04) or a refund. I have gone back and forth with customer service and all they would tell me is that AUS POST is looking into it and this dragged for over 20 day. I had to keep chasing them up as they never took the initiative to contact me with answers. [Name Removed] the customer service rep that iv been emailing never so much as apologised for the inconvenience and straight out refused any of my requests for a refund or a replacement even though i asked multiple times. It is disgraceful how i was treated as a customer so if youd like to avoid the headache id recommend finding another store
Dismal Customer Service
Order never came, when I enquired weeks later they just refunded my order with no explanation, ( I’m guessing they forgot my order?). no reply to emails, found 1 contact number, no reply to message. Non existent service!
Questions & Answers
I ordered four items on Sunday, it’s now almost Wednesday but I don’t have a dispatch email. If I selected standard shipping how long is it going to take to be dispatched? Xx
As mentioned on our shipping information page, please allow up to 7 business days for your order to dispatch due to the volume of orders. Our team will be working super hard to get these orders out as quickly as possible!...https://whitefoxboutique.com.au/pages/shipping You will receive a tracking email once your order has been dispatched. Please feel welcome to contact our Customer Service team if you have any questions!
I just ordered for a standard of 20 bussiness days... do they take that long to deliver?
If you have selected Standard Shipping then it can take the postal network up to 20 Working Days to deliver the package once dispatched. However, you can use your tracking information to track your package the whole way! ...Please feel welcome to contact us at email@example.com if you have any questions, we can always help! Love WF xx
what other brands could i compare the size of swimwear at with before i buy! i struggle with getting the right size and have a set of bathers that fit well so if i compare with that hopefully i will order the right size
Get an answer from our members and White Fox Boutique representatives
|Category||Online Shops and Clothing Shops & Brands|
|Offers Free Standard Shipping||Yes|
|Free Standard Shipping Minimum Order Amount||$100.00|
|Mens / Womens Clothing||Womens|
|Labels Sold||Own Label|
|Buy Now, Pay Later Options||AfterPay|
|Clothing Type||Activewear, General / Everyday and Swimwear|
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