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White Fox Boutique

White Fox Boutique

4.5 from 941 reviews · View Statistics
See the Best Clothing Shops & Brands in 2022 as rated by Australians on ProductReview.com.au.
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Reviews

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Ana-Marija G.
Ana-Marija G.Sydney, NSW

horrible customer service

published

I ordered an item on the 3rd march, they are an Australian based company and i am yet to receive my items (13.04) or a refund. I have gone back and forth with customer service and all they would tell me is that AUS POST is looking into it and this dragged for over 20 day. I had to keep chasing them up as they never took the initiative to contact me with answers. [Name Removed] the customer service rep that iv been emailing never so much as apologised for the inconvenience and straight out refused any of my requests for a refund or a replacement even though i asked multiple times. It is disgraceful how i was treated as a customer so if youd like to avoid the headache id recommend finding another store

Product Quality
1/5
Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
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mel
melGreater Melbourne (Outer), VIC
  • 2 reviews
  • 4 likes

Loungewear, great. Customer service, not so great.

published

I love the loungewear! It's super nice quality and super comfy. Website is easy to navigate.
Edit: Customer service needs improving. My last order took 2 weeks to dispatch. I understand Covid may have been a factor, however, I tried emailing them a week ago and no one responded. It would have been nice to recieve a courtesy email to inform me of the excessive delay.

Product Quality
5/5
Shipping
1/5
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
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The reviewer stated that an incentive was offered for this review

Dismal Customer Service

published

Order never came, when I enquired weeks later they just refunded my order with no explanation, ( I’m guessing they forgot my order?). no reply to emails, found 1 contact number, no reply to message. Non existent service!

Incentivised Review No
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
Similar opinion? Write a review on ProductReview.com.au!
Bella
BellaPerth, WA

Slightly annoyed

published

I had received an email at 8:51am 25/06/2021 in regards to 40% off and as I was purchasing at 9:04 it changed to 30% off. Slightly misleading.

Product Quality
4/5
Shipping
4/5
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
Similar opinion? Write a review on ProductReview.com.au!

The reviewer stated that an incentive was offered for this review

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Beautiful but broke within minutes of arrival

published

One of the straps broke on the “Stay Young” bustier top (Tan colour) within 2 minutes of wearing it, I had to stressfully sew it back on myself before I had to go out. It is very stunning but disappointed in the quality.

Product Quality
3/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
Similar opinion? Write a review on ProductReview.com.au!
TanyaKane
TanyaKaneGreater Melbourne (Outer), VIC
  • 3 reviews
  • 2 likes

Bad quality

published

The first pair of workout tights I ordered from white fox had a stain on either leg that did not wash out, yes they gave me a refund but the pants were sold out so I couldn't get a replacement pair. Next pair was a pair of tracksuit pants that arrived with a whole in. Thirdly I have another pair of workout pants with coloured stripes down the side that have already strayed to crack after only wearing 3 times. Awful quality for the price you pay!

Product Quality
3/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
Similar opinion? Write a review on ProductReview.com.au!

Questions & Answers

shirin s.
shirin s.asked

I would like to make my first order. I am 136 lbs and 5'4 what size should I order my clothes? I wear between 4 & 5 in jeans or size 27.
Shirts/ blouses a size Small. My bra size is 34 DD.

1 answer
White Fox Boutique
Grace G.White Fox BoutiqueSend a private message
Sharon C.
Sharon C.asked

I’m looking at the oversized hoodie but unsure what size to get. I’m usually a size 12/14 should I go M/L or L/XL?

2 answers
Chloe L.
Chloe L.

I find that M/L is a great fit, it’s not too big but it gives somewhat of an oversize fit. But if your looking for a bigger jumper that’s more baggy definitely go L/XL

Sharon C.
Sharon C.

Thank you

Kristelle S.
Kristelle S.asked

im a size 6.5 in shoes. Should I get a size 6 or 7 in their heels?

1 answer
White Fox Boutique
Grace G.White Fox BoutiqueSend a private message
See all White Fox Boutique questions

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Details

CategoryOnline Shops and Clothing Shops & Brands
Offers Free Standard Shipping Yes
Free Standard Shipping Minimum Order Amount $100.00
Mens / Womens ClothingWomens
Labels Sold Own Label
Buy Now, Pay Later OptionsAfterPay
Clothing TypeActivewear, General / Everyday and Swimwear
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