1 photo
White Fox Boutique

White Fox Boutique

4.5 from 798 reviews · View Statistics
See the Best Clothing Shops & Brands in 2022 as rated by Australians on ProductReview.com.au.
Listing monitored by White Fox Boutique

Reviews

1.1
10 reviews
5
(0)
4
(0)
3
(0)
2
(1)
1
(9)
Previous
Clear all
Next

Still waiting for my refund

published

Its been over a month since i have returned items to whitefox and i still have not received my money back. Bought tops that were poorly and cheaply made. The models pose a certain way to make things look good but in reality they dont look good.

Product Quality
1/5
Shipping
1/5
Incentivised Review No
Return Claim MadeYes
Sizing Slightly large
Product Appearance Not as advertised
Similar opinion? Write a review on ProductReview.com.au!

Really doo doo

published
Shipping
2/5
Incentivised Review No
Return Claim MadeYes
Sizing Very small
Product Appearance Not as advertised
Similar opinion? Write a review on ProductReview.com.au!
Tori
Tori
  • 2 reviews
  • 1 like

Thieves

published
Incentivised Review No
Return Claim MadeYes
Sizing Very small
Product Appearance Not as advertised
Similar opinion? Write a review on ProductReview.com.au!
BCc
BCcGreater Melbourne (Inner), VIC
  • Verified

Not good quality

published

Not satisfied with quality. I requested a return and found out, they only give a credit not Refund!!!!!!! To process a credit, receiving an email say that please allow up to 14 business days!!!! Omg! Terrible customer service. Will never order from them again.

Product Quality
1/5
Shipping
1/5
Incentivised Review No
Return Claim MadeYes
Sizing Slightly large
Product Appearance Not as advertised
Similar opinion? Write a review on ProductReview.com.au!
Clothing Shops & Brands

Find out how White Fox Boutique compares to other Clothing Shops & Brands

Know better, choose better.

Compare all
Maddy
MaddyGreater Melbourne (Metropolitan), VIC
  • 2 reviews
  • 2 likes

Worst customer service ever!!!

published

Do not shop here. Their customer service is an absolute joke. I was promised that my return would be processed within seven days it has now been over a week and the item I wanted is sold out. I asked the team if they could please put this item aside since they’re experiencing delays with processing their returns but they couldn’t even do that for me. To top it off this company won’t even give you your money back they will only give you a store credit which is such a joke considering they sell out of the item you were wanting. And also they do not respond to emails especially when you are not happy.

Product Quality
1/5
Shipping
1/5
Incentivised Review No
Return Claim MadeYes
Sizing Very small
Product Appearance Not as advertised
Similar opinion? Write a review on ProductReview.com.au!
Genie G.
Genie G.Greater Melbourne (Inner), VIC

I would give 0 stars if I could. Do not buy from them

published

Do not order from White Fox Boutique. Terrible quality and customer service. I ordered a dress that was the length of a top. It was extremely misleading and they would not agree to a refund. Instead I had to pay for my shipping to send it back and they sent a credit note back. Customer service was not helpful at all. Seems like they don’t care and don’t even have quality control. Spend your money elsewhere. Would not recommend.

Product Quality
1/5
Shipping
1/5
Incentivised Review No
Return Claim MadeYes
Sizing Very small
Product Appearance Not as advertised
Similar opinion? Write a review on ProductReview.com.au!

Sizing off, bad quality at an expensive price

published

Have had to send 2 items back for being the incorrect size, and had to size up 2 sizes than what I usually would with any other brand. The quality is poor given the expensive prices. For what you pay, you would expect products would be made in Australia. There are much more affordable brands that offer much better quality and accurate sizing.

Shipping
4/5
Incentivised Review No
Return Claim MadeYes
Sizing Very small
Product Appearance Not as advertised
Similar opinion? Write a review on ProductReview.com.au!
Mey
MeyGreater Melbourne (Metropolitan), VIC
  • 2 reviews
  • 1 like

Very bad customer service and quality the product is not that good & expensive!

published

Very bad customer experience with this woman call [Name Removed]!! I ordered a crop top etc which came to me dirty and had a foul smell of body odour.
When I initially made a complaint they were not helpful at all and constantly dragged out resolving the matter.
After finally coming to the conclusion that this was their mistake, in the end i need to cover the costs in returning the item through post.
Very unprofessional in the way they conducted business & also size chart is not accurate at all.

Product Quality
2/5
Shipping
2/5
Incentivised Review No
Return Claim MadeYes
Sizing Slightly large
Product Appearance Not as advertised
Similar opinion? Write a review on ProductReview.com.au!
Grace
GraceHunter Region, NSW

Horrible customer service. Item was overpriced and shrunk after one wash.

published

I will not be shopping with the boutique again. The item I purchased shrunk in the wash and is not unwearable. This is unacceptable. I paid $65 for the item

Product Quality
1/5
Shipping
3/5
Incentivised Review No
Return Claim MadeYes
Sizing Very small
Product Appearance Not as advertised
Similar opinion? Write a review on ProductReview.com.au!
Clothing Shops & Brands

Find out how White Fox Boutique compares to other Clothing Shops & Brands

Know better, choose better.

Compare all
Ferres W.
Ferres W.
  • 2 reviews

sales items are all can't be returned or exchanged

published

be careful of the sales items on this website
I got one piece dress $80 still not cheap with 10% off only then they don't allow me to exchange and asking me to pay postage to let it be shipped back .
terrible service and no one can talk to without waiting for email

Product Quality
1/5
Shipping
4/5
Incentivised Review No
Return Claim MadeYes
Sizing Very small
Product Appearance Not as advertised
Similar opinion? Write a review on ProductReview.com.au!

Questions & Answers

ava P.
ava P.asked

I ordered four items on Sunday, it’s now almost Wednesday but I don’t have a dispatch email. If I selected standard shipping how long is it going to take to be dispatched? Xx

1 answer
White Fox Boutique
Grace G.White Fox Boutique

Hi Ava!

As mentioned on our shipping information page, please allow up to 7 business days for your order to dispatch due to the volume of orders. Our team will be working super hard to get these orders out as quickly as possible!

https://whitefoxboutique.com.au/pages/shipping

You will receive a tracking email once your order has been dispatched.

Please feel welcome to contact our Customer Service team if you have any questions!

beth j.
beth j.asked

I just ordered for a standard of 20 bussiness days... do they take that long to deliver?

1 answer
White Fox Boutique
Grace G.White Fox Boutique

Hi Beth!

If you have selected Standard Shipping then it can take the postal network up to 20 Working Days to deliver the package once dispatched. However, you can use your tracking information to track your package the whole way!

Please feel welcome to contact us at info@whitefoxboutique.com if you have any questions, we can always help!

Love WF xx

lexie
lexieasked

what other brands could i compare the size of swimwear at with before i buy! i struggle with getting the right size and have a set of bathers that fit well so if i compare with that hopefully i will order the right size

No answers

Get an answer from our members and White Fox Boutique representatives

Details

CategoryOnline Shops and Clothing Shops & Brands
Offers Free Standard Shipping Yes
Free Standard Shipping Minimum Order Amount $100.00
Mens / Womens ClothingWomens
Labels Sold Own Label
Buy Now, Pay Later OptionsAfterPay
Clothing TypeActivewear, General / Everyday and Swimwear
Visit official website

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.