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White Fox Boutique

White Fox Boutique

4.5 from 803 reviews · View Statistics
See the Best Clothing Shops & Brands in 2022 as rated by Australians on ProductReview.com.au.
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Reviews

3.6
41 reviews
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Still waiting for my refund

published

Its been over a month since i have returned items to whitefox and i still have not received my money back. Bought tops that were poorly and cheaply made. The models pose a certain way to make things look good but in reality they dont look good.

Product Quality
1/5
Shipping
1/5
Incentivised Review No
Return Claim MadeYes
Sizing Slightly large
Product Appearance Not as advertised
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Alicia H.
Alicia H.Perth, WA

My order was delivered so quickly!

published

I bought a dress and an oversized shirt, and while sadly the oversized tee was a little *too* oversized for me, I could tell it was good quality, but the dress fit me perfectly! Everything was delivered within 3 days, and I’ll definitely be ordering again!

Product Quality
4/5
Shipping
5/5
Return Claim MadeYes
Sizing Slightly large
Product Appearance As advertised
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The reviewer stated that an incentive was offered for this review

Mary Ball
Mary BallSouth East Queensland, QLD

Terrible company due to the lack of customer service. DO NOT SHOP HERE

published

I ordered some pants (jeans) from last month, they delivered the order to the wrong address then the order got sent to a local post office. I went to get it and they said I didn’t have enough prove tht it was mine. They told me the order will be shipped to the sender. I tried contacting their customer service team through emails, Instagram messages but not a single respond. It’s been a weeks almost a month without a respond from them. I don’t know if I need to go their headquarters and ask for a refund because at this point I don’t those jeans anymore. I am appalled by the lack of customer service. Will not be shopping here ever again

Product Quality
1/5
Shipping
1/5
Incentivised Review No
Return Claim MadeYes
Sizing True to size
Product Appearance As advertised
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Non-existent Customer Service - Your money will be stolen

published

I returned some of my items about 8 weeks back with Australian post tracking. Australia post has confirmed the shipping has been received on Whitefox end. Despite trying to contact Whitefox several times, I have not heard from them and my money has not been credited back to my account. Do not shop here!

Incentivised Review No
Return Claim MadeYes
Sizing Very large
Product Appearance Not as advertised
Similar opinion? Write a review on ProductReview.com.au!
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Liana
LianaSydney, NSW

Slow and unresponsive

published

The products are ok quality, I bought sweatshirts. The process of returning them too over 2 months and multiple emails from my end to chase them up. They always deducted 19.95 from my order to cover the shipping. It was one jumper, seems very expensive!! Needless to say they do not refund so now I am forced to spend more money to use my credit. Won’t ever be buying from them against

Product Quality
2/5
Shipping
1/5
Incentivised Review No
Return Claim MadeYes
Sizing True to size
Product Appearance As advertised
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Don’t buy from here

published

Returned an item to them over 5 weeks ago and I still have not received a refund. I have now escalated it to PayPal. Avoid this company, cheap and no good.

Product Quality
1/5
Shipping
1/5
Incentivised Review No
Return Claim MadeYes
Sizing True to size
Product Appearance Not as advertised
Similar opinion? Write a review on ProductReview.com.au!
olivia
oliviaGreater Melbourne (Metropolitan), VIC

4 out of 5 stars

published

I have had good and bad experiences with White Fox but they seem to be very accepting with complaints and inquires. I have received several things from white fox ranging from jumpers and tops to pants. I love their jumpers and they are an item I can not live without. The quality is amazing and something I was really looking for. Overall they are able to meet any inquires they receive and are more than happy to help when you need it.

Product Quality
4/5
Shipping
3/5
Return Claim MadeYes
Sizing True to size
Product Appearance As advertised
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The reviewer stated that an incentive was offered for this review

RCG
RCG
  • 2 reviews

Terrible service

published

Returned items per instructions and been waiting 20 days for my refund/credit . Items were for my daughter’s birthday and currently $130 out of pocket plus return postage. Emailed after 10 days and responded but was told if emailed again would be pushed to bottom of queue . Very poor

Incentivised Review No
Return Claim MadeYes
Sizing Slightly large
Product Appearance As advertised
Similar opinion? Write a review on ProductReview.com.au!

Amazing online service from the team, adore the clothing!

published

The website is set up so well, so easy to navigate!

More jeans please!
Love the range of T-shirt’s!

5/5 always good quality x

Product Quality
5/5
Shipping
5/5
Return Claim MadeYes
Sizing Slightly large
Product Appearance As advertised
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The reviewer stated that an incentive was offered for this review

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Ally
AllyCentral Queensland, QLD
  • 2 reviews
  • 1 like

Rip offs and terrible quality

published

I received two items that were faulty and I emailed immediately and sent photos. Customer service responded and said they will promptly refund me as this is not there standards so i sent back to the warehouse and they started ignoring my emails and sending generic messages and they owe me over $100 for faulty items

Product Quality
1/5
Shipping
1/5
Incentivised Review No
Return Claim MadeYes
Sizing True to size
Product Appearance Not as advertised
White Fox Boutique
Grace G.White Fox Boutique
Ally
Ally

This went on for 2 months, the items have not been refunded, nothing has been sent back to me and both items were sent to me EXACTLY how they were returned

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Best quality clothes!!!!

published

I have bought from white fox so many times! each time I have been amazed by the quality of the clothes I have received. The same day delivery option saved my life many times when I needed an outfit asap. I now only shop here online as I know I can trust the service and product I will be receiving.

Product Quality
5/5
Shipping
5/5
Return Claim MadeYes
Sizing True to size
Product Appearance As advertised
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The reviewer stated that an incentive was offered for this review

Wanted it for ages and didn't disappoint!

published

The quality is incredible! I got the sarahs day x wf milkshake coloured shorts and cropped sweater. Not only are they a really cute set, but they fit perfectly!

Return Claim MadeYes
Sizing True to size
Product Appearance As advertised
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The reviewer stated that an incentive was offered for this review

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AMAZING QUALITY!! Can't wait to show it off!

published

Amazing material and quality, looks exactly as advertised, true to size, app was easy to navigate and use, can't wait to show off my new fit!

Product Quality
5/5
Shipping
5/5
Return Claim MadeYes
Sizing True to size
Product Appearance As advertised
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The reviewer stated that an incentive was offered for this review

Strange Sizing and Bad Customer Service

published

After having a $500 order placed without my knowledge due to a glitch on the White Fox website I was only given store credit as compensation. I then returned all the items and at least 3 weeks later I finally got the store credit. Also, the sizing is really strange - I am always a size 6 (XS) but the clothes on White Fox can at times be huge on me or tiny.

Product Quality
3/5
Shipping
2/5
Incentivised Review No
Return Claim MadeYes
Sizing Very large
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Favorite shop for leisure and active wear

published

Active wear, in particular the seemless range is an amazing fit & quality. White fox is my go to for all things comfy and cute.

Product Quality
5/5
Shipping
4/5
Return Claim MadeYes
Sizing True to size
Product Appearance As advertised
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The reviewer stated that an incentive was offered for this review

Page 1 of 2

Questions & Answers

ava P.
ava P.asked

I ordered four items on Sunday, it’s now almost Wednesday but I don’t have a dispatch email. If I selected standard shipping how long is it going to take to be dispatched? Xx

1 answer
White Fox Boutique
Grace G.White Fox Boutique

Hi Ava!

As mentioned on our shipping information page, please allow up to 7 business days for your order to dispatch due to the volume of orders. Our team will be working super hard to get these orders out as quickly as possible!

https://whitefoxboutique.com.au/pages/shipping

You will receive a tracking email once your order has been dispatched.

Please feel welcome to contact our Customer Service team if you have any questions!

beth j.
beth j.asked

I just ordered for a standard of 20 bussiness days... do they take that long to deliver?

1 answer
White Fox Boutique
Grace G.White Fox Boutique

Hi Beth!

If you have selected Standard Shipping then it can take the postal network up to 20 Working Days to deliver the package once dispatched. However, you can use your tracking information to track your package the whole way!

Please feel welcome to contact us at info@whitefoxboutique.com if you have any questions, we can always help!

Love WF xx

lexie
lexieasked

what other brands could i compare the size of swimwear at with before i buy! i struggle with getting the right size and have a set of bathers that fit well so if i compare with that hopefully i will order the right size

No answers

Get an answer from our members and White Fox Boutique representatives

Details

CategoryOnline Shops and Clothing Shops & Brands
Offers Free Standard Shipping Yes
Free Standard Shipping Minimum Order Amount $100.00
Mens / Womens ClothingWomens
Labels Sold Own Label
Buy Now, Pay Later OptionsAfterPay
Clothing TypeActivewear, General / Everyday and Swimwear
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