Reviewer Photos & Videos
Terrible returns process
I don't mind whitefox only offering a credit, but it's been over 2 weeks since my return item arrived at their warehouse and I still haven't received the credit. I've missed out on the swimwear sale because of this and customer service won't honour it... I won't be rushing to shop at whitefox again. There's other better brands who are friendlier, faster and have better clothes. Not to mention the standard zip front sweater S/M is HUGE and it's the smallest size available. Their sizing guides are slightly off and the quality isn't great.
Not good quality
Not satisfied with quality. I requested a return and found out, they only give a credit not Refund!!!!!!! To process a credit, receiving an email say that please allow up to 14 business days!!!! Omg! Terrible customer service. Will never order from them again.
Wouldn't recommend. Bad return policy and jeans.
Found it all easy to navigate however they do not do refunds!!! Ordered jeans and they were just not what they looked like online. Returning products for store credit takes months and is such a hassle. They keep changing their policy from 7 days to 14, what else? Also, you have to pay for shipping to make a return and then again to get a new product. Absolute joke.
Worst customer service ever!!!
Do not shop here. Their customer service is an absolute joke. I was promised that my return would be processed within seven days it has now been over a week and the item I wanted is sold out. I asked the team if they could please put this item aside since they’re experiencing delays with processing their returns but they couldn’t even do that for me. To top it off this company won’t even give you your money back they will only give you a store credit which is such a joke considering they sell out of the item you were wanting. And also they do not respond to emails especially when you are not happy.
Poor customer service/ clothing quality
So I bought a set from their lounge wear range, First time I had worn the short's to run into shops for errands about and hour or two so from the time getting into the car and walking the shops to get back home, I've come to see that I was walking around with a massive hole ..the shorts had de-threaded not torn not cut de-threaded when emailing in regard's to the quality and embarrassment and not wanting a refund but a replacement pair they deemed that they could not replace things from 'wear and tear' essentially putting blame on me as an excu...se not to do the right thing, the customer service was very poor and if I had known that wearing the pant's was going to cause them to fall apart I wouldn't have wasted my money I mean I thought you bought clothes to wear not bought them to fall apart while being worn. I've bought cheaper clothing with better quality $40 just on the short's seems a bit rich if your not paying for quality materials or service. Wouldn't waste your money when they don't pride themselves on customer service. Seems to be a lot of positive reviews daily.......must be nice to offer incentives for some very unbelievable reviews.
I would give 0 stars if I could. Do not buy from them
Do not order from White Fox Boutique. Terrible quality and customer service. I ordered a dress that was the length of a top. It was extremely misleading and they would not agree to a refund. Instead I had to pay for my shipping to send it back and they sent a credit note back. Customer service was not helpful at all. Seems like they don’t care and don’t even have quality control. Spend your money elsewhere. Would not recommend.
Everything is perfect with each purchase
Love are always at a great Quality
Can dress top and bodysuit to casual or dressy look.
The reviewer stated that an incentive was offered for this review
Amazing and consistent communication for a cancellation of an order.
Thank you for your help and assisting me with a smooth process.
Sizing off, bad quality at an expensive price
Have had to send 2 items back for being the incorrect size, and had to size up 2 sizes than what I usually would with any other brand. The quality is poor given the expensive prices. For what you pay, you would expect products would be made in Australia. There are much more affordable brands that offer much better quality and accurate sizing.
Very bad customer service and quality the product is not that good & expensive!
Very bad customer experience with this woman call [Name Removed]!! I ordered a crop top etc which came to me dirty and had a foul smell of body odour.
When I initially made a complaint they were not helpful at all and constantly dragged out resolving the matter.
After finally coming to the conclusion that this was their mistake, in the end i need to cover the costs in returning the item through post.
Very unprofessional in the way they conducted business & also size chart is not accurate at all.
See through bridesmaid dress
Ordered this dress, fast delivery. Shockingly poor quality. See through dress. Won't give me refund only store credit. I said it wasn't change of mind or wrong size but rather false advertising of poor quality dress.
Horrible customer service. Item was overpriced and shrunk after one wash.
I will not be shopping with the boutique again. The item I purchased shrunk in the wash and is not unwearable. This is unacceptable. I paid $65 for the item
Absolute JOKE OF A COMPANY
Took over two weeks to process a refund due to an item being faulty. Was super rude on the chat, lied about the returns process telling me that it should have taken 4 days to return but it took almost 10. Then accused me of wearing an item that I didn't even wear, that still had tags.
Too hard to get into contact with, quality is crap. Do not buy from this store.
sales items are all can't be returned or exchanged
be careful of the sales items on this website
I got one piece dress $80 still not cheap with 10% off only then they don't allow me to exchange and asking me to pay postage to let it be shipped back .
terrible service and no one can talk to without waiting for email
Questions & Answers
I just ordered for a standard of 20 bussiness days... do they take that long to deliver?
If you have selected Standard Shipping then it can take the postal network up to 20 Working Days to deliver the package once dispatched. However, you can use your tracking information to track your package the whole way!
Please feel welcome to contact us at firstname.lastname@example.org if you have any questions, we can always help!
Love WF xx
what other brands could i compare the size of swimwear at with before i buy! i struggle with getting the right size and have a set of bathers that fit well so if i compare with that hopefully i will order the right size
Get an answer from our members and White Fox Boutique representatives
|Category||Online Shops and Clothing Shops & Brands|
|Offers Free Standard Shipping||Yes|
|Free Standard Shipping Minimum Order Amount||$100.00|
|Mens / Womens Clothing||Womens|
|Labels Sold||Own Label|
|Buy Now, Pay Later Options||AfterPay|
|Clothing Type||Activewear, General / Everyday and Swimwear|
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