Reviewer Photos & Videos
Worst customer service ever
After buying a hoodie I was extremely excited to receive it DYED my skin BLUE. I washed the hoodie multiple times, washed my skin countless times and I am still blue 7 DAYS later. After expressing my concerns to customer service they told me that this is not a fault multiple times. They did not offer me store credit, exchange or a refund until I emailed them mentioning the ACCC. I finally get somewhere and accept store credit only to realise they have only credited me $33. HALF the amount paid for the hoodie. In the credit description she wrote...“faulty good gesture”. Oh so now it’s faulty? This is by far the worst customer service I have ever experienced and after sharing my experience online I have had HUNDREDS of girls tell me their shocking experience with them too. Keep in mind the photos I have attached to this is AFTER 5 showers and a bath where I soaked my body in it
Don’t buy from here
Returned an item to them over 5 weeks ago and I still have not received a refund. I have now escalated it to PayPal. Avoid this company, cheap and no good.
Rip offs and terrible quality
I received two items that were faulty and I emailed immediately and sent photos. Customer service responded and said they will promptly refund me as this is not there standards so i sent back to the warehouse and they started ignoring my emails and sending generic messages and they owe me over $100 for faulty items
Poor customer service/ clothing quality
So I bought a set from their lounge wear range, First time I had worn the short's to run into shops for errands about and hour or two so from the time getting into the car and walking the shops to get back home, I've come to see that I was walking around with a massive hole ..the shorts had de-threaded not torn not cut de-threaded when emailing in regard's to the quality and embarrassment and not wanting a refund but a replacement pair they deemed that they could not replace things from 'wear and tear' essentially putting blame on me as an excu...se not to do the right thing, the customer service was very poor and if I had known that wearing the pant's was going to cause them to fall apart I wouldn't have wasted my money I mean I thought you bought clothes to wear not bought them to fall apart while being worn. I've bought cheaper clothing with better quality $40 just on the short's seems a bit rich if your not paying for quality materials or service. Wouldn't waste your money when they don't pride themselves on customer service. Seems to be a lot of positive reviews daily.......must be nice to offer incentives for some very unbelievable reviews.
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Questions & Answers
I ordered four items on Sunday, it’s now almost Wednesday but I don’t have a dispatch email. If I selected standard shipping how long is it going to take to be dispatched? Xx
As mentioned on our shipping information page, please allow up to 7 business days for your order to dispatch due to the volume of orders. Our team will be working super hard to get these orders out as quickly as possible!...https://whitefoxboutique.com.au/pages/shipping You will receive a tracking email once your order has been dispatched. Please feel welcome to contact our Customer Service team if you have any questions!
I just ordered for a standard of 20 bussiness days... do they take that long to deliver?
If you have selected Standard Shipping then it can take the postal network up to 20 Working Days to deliver the package once dispatched. However, you can use your tracking information to track your package the whole way! ...Please feel welcome to contact us at email@example.com if you have any questions, we can always help! Love WF xx
what other brands could i compare the size of swimwear at with before i buy! i struggle with getting the right size and have a set of bathers that fit well so if i compare with that hopefully i will order the right size
Get an answer from our members and White Fox Boutique representatives
|Category||Online Shops and Clothing Shops & Brands|
|Offers Free Standard Shipping||Yes|
|Free Standard Shipping Minimum Order Amount||$100.00|
|Mens / Womens Clothing||Womens|
|Labels Sold||Own Label|
|Buy Now, Pay Later Options||AfterPay|
|Clothing Type||Activewear, General / Everyday and Swimwear|
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