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White Fox Boutique

White Fox Boutique

4.4 from 1,009 reviews · View Statistics
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Reviews

1.6
7 reviews
5
(1)
4
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3
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(6)
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Disappointed - sizing is wrong and they loose returns and don’t exchange

published

The size was too large for the sizing and they lost my return and wouldn’t exchange it. First time ordering and the last time I am very disappointed in wasting over $90 on nothing. They told me they can’t do anything about it

  • Product Quality
  • Shipping
  • Incentivised Review No
  • Return Claim MadeYes
  • Sizing Slightly large
  • Product Appearance Not as advertised
White Fox Boutique
Grace G.White Fox BoutiqueSend a private message
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Still waiting for my refund

published

Its been over a month since i have returned items to whitefox and i still have not received my money back. Bought tops that were poorly and cheaply made. The models pose a certain way to make things look good but in reality they dont look good.

  • Product Quality
  • Shipping
  • Incentivised Review No
  • Return Claim MadeYes
  • Sizing Slightly large
  • Product Appearance Not as advertised
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BCc
BCcGreater Melbourne (Inner), VIC
  • Verified

Not good quality

published

Not satisfied with quality. I requested a return and found out, they only give a credit not Refund!!!!!!! To process a credit, receiving an email say that please allow up to 14 business days!!!! Omg! Terrible customer service. Will never order from them again.

  • Product Quality
  • Shipping
  • Incentivised Review No
  • Return Claim MadeYes
  • Sizing Slightly large
  • Product Appearance Not as advertised
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Wouldn't recommend. Bad return policy and jeans.

published

Found it all easy to navigate however they do not do refunds!!! Ordered jeans and they were just not what they looked like online. Returning products for store credit takes months and is such a hassle. They keep changing their policy from 7 days to 14, what else? Also, you have to pay for shipping to make a return and then again to get a new product. Absolute joke.

  • Product Quality
  • Shipping
  • Incentivised Review No
  • Return Claim MadeYes
  • Sizing Slightly small
  • Product Appearance Not as advertised
Similar opinion? Write a review on ProductReview.com.au!
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Order cancellation

published

Amazing and consistent communication for a cancellation of an order.

Thank you for your help and assisting me with a smooth process.

  • Product Quality
  • Incentivised Review No
  • Return Claim MadeYes
  • Sizing Slightly small
  • Product Appearance Not as advertised
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Mey
MeyGreater Melbourne (Metropolitan), VIC
  • 2 reviews
  • 1 like

Very bad customer service and quality the product is not that good & expensive!

published

Very bad customer experience with this woman call [Name Removed]!! I ordered a crop top etc which came to me dirty and had a foul smell of body odour.
When I initially made a complaint they were not helpful at all and constantly dragged out resolving the matter.
After finally coming to the conclusion that this was their mistake, in the end i need to cover the costs in returning the item through post.
Very unprofessional in the way they conducted business & also size chart is not accurate at all.

  • Product Quality
  • Shipping
  • Incentivised Review No
  • Return Claim MadeYes
  • Sizing Slightly large
  • Product Appearance Not as advertised
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Absolute JOKE OF A COMPANY

published

Took over two weeks to process a refund due to an item being faulty. Was super rude on the chat, lied about the returns process telling me that it should have taken 4 days to return but it took almost 10. Then accused me of wearing an item that I didn't even wear, that still had tags.

Too hard to get into contact with, quality is crap. Do not buy from this store.

  • Product Quality
  • Incentivised Review No
  • Return Claim MadeYes
  • Sizing Slightly small
  • Product Appearance Not as advertised
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Questions & Answers

Mya
Myaasked

hi there i'm usually a 16/18 but u guys don't seem to that in your hoodie size range would an L/XL fit someone like me?

1 answer
White Fox Boutique
Grace G.White Fox BoutiqueSend a private message
Vivien W.
Vivien W.asked

Can you tell me the actual width of the S/M oversized hoodie please

1 answer
Csw
Csw

The jumper is 64cm wide

shirin s.
shirin s.asked

I would like to make my first order. I am 136 lbs and 5'4 what size should I order my clothes? I wear between 4 & 5 in jeans or size 27.
Shirts/ blouses a size Small. My bra size is 34 DD.

1 answer
White Fox Boutique
Grace G.White Fox BoutiqueSend a private message
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Details · 

CategoryOnline Shops and Clothing Shops & Brands
Offers Free Standard Shipping Yes
Free Standard Shipping Minimum Order Amount $100.00
Mens / Womens ClothingWomens
Labels Sold Own Label
Buy Now, Pay Later OptionsAfterPay
Clothing TypeActivewear, General / Everyday and Swimwear
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