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White Fox Boutique

White Fox Boutique

4.7 from 754 reviews · View Statistics
See the Best Clothing Shops & Brands in 2021 as rated by Australians on ProductReview.com.au.
Listing monitored by White Fox Boutique

Reviews

4.2
33 reviews
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Waste of money

published

Bought a pair of trackies a year ago along with a few other things and they are the worst trackies I’ve ever bought!!
For $80 you’d think theyd be good quality & last but I’ve bought pairs from Kmart that are better quality. I followed all the care instructions (hand cold wash etc) and the colour still faded patchy after 3 washes!
I wrote a message to complain but they said there was nothing they could do as I wrote it 2 months after purchasing even though we were in lockdown and I didn’t wear/wash them right away. I got 2 wears out of them.
I’ve never purchased from them again since & would not recommend.

Product Quality
2/5
Incentivised Review No
Return Claim MadeYes
Sizing Slightly small
Product Appearance As advertised

False return promise

published

Made a return or a couple of items, had to pay for the return, which is not great, but fine. The disappointing part is that I never heard from them afterwards about any store credit and no email at all. It’s been a couple of months now so absolutely not acceptable and won’t be buying from them again.

Product Quality
2/5
Incentivised Review No
Return Claim MadeYes
Sizing Slightly small
Product Appearance As advertised
White Fox Boutique
Grace G.White Fox Boutique
Rach.k
Rach.kGreater Melbourne (Inner), VIC
  • 2 reviews
  • 2 likes

Worst quality hoodie for price

published

I love white fox and have a heap of their clothes but this would have to be the worst hoodie I have bought from them! Has anyone else had an issue with this material?
I have only worn it 5 times and handwashed it 2 times as per the instructions and the pilling is ridiculous. I emailed them about it and was basically fobbed off, stating it was my fault for overwear. Yet I didn't realise 'overwear' was from 5 times use and only around the house. I would be interested to know if anyone else has experienced this pilling from their same jumper. Thanks

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Product Quality
1/5
Incentivised Review No
Return Claim MadeYes
Sizing True to size
Product Appearance As advertised

Poor customer service from returns team

published
Product Quality
3/5
Shipping
1/5
Incentivised Review No
Return Claim MadeYes
Sizing Slightly small
Product Appearance As advertised
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Disappointed AF
Disappointed AFGreater Melbourne (Metropolitan), VIC

rip off!

published

Faulty product with no offer of replacement or refund or credit. Customer ‘service’ don’t care or have time for complaints. Extremely disappointed and sick of excuses. Massive rip off. Cheap Chinese made clothes with massive price tag

Product Quality
1/5
Incentivised Review No
Return Claim MadeYes
Sizing True to size
Product Appearance As advertised
White Fox Boutique
Grace G.White Fox Boutique
Jo RADISIC
Jo RADISICGreater Melbourne (Metropolitan), VIC

scammers

published

Returned garments but they wont issue refund!!! Scammers!!! dont but from them and they dont issue refunds??? Just list $150.00 unethical company will never buy from them again. !! Why cant they give refund? Other companies do

Product Quality
1/5
Shipping
1/5
Incentivised Review No
Return Claim MadeYes
Sizing Very small
Product Appearance As advertised

Questions & Answers

ava P.
ava P.asked

I ordered four items on Sunday, it’s now almost Wednesday but I don’t have a dispatch email. If I selected standard shipping how long is it going to take to be dispatched? Xx

1 answer
White Fox Boutique
Grace G.White Fox Boutique

Hi Ava!

As mentioned on our shipping information page, please allow up to 7 business days for your order to dispatch due to the volume of orders. Our team will be working super hard to get these orders out as quickly as possible!

https://whitefoxboutique.com.au/pages/shipping

You will receive a tracking email once your order has been dispatched.

Please feel welcome to contact our Customer Service team if you have any questions!

beth j.
beth j.asked

I just ordered for a standard of 20 bussiness days... do they take that long to deliver?

1 answer
White Fox Boutique
Grace G.White Fox Boutique

Hi Beth!

If you have selected Standard Shipping then it can take the postal network up to 20 Working Days to deliver the package once dispatched. However, you can use your tracking information to track your package the whole way!

Please feel welcome to contact us at info@whitefoxboutique.com if you have any questions, we can always help!

Love WF xx

lexie
lexieasked

what other brands could i compare the size of swimwear at with before i buy! i struggle with getting the right size and have a set of bathers that fit well so if i compare with that hopefully i will order the right size

No answers

Get an answer from our members and White Fox Boutique representatives

Details

CategoryOnline Shops and Clothing Shops & Brands
Offers Free Standard Shipping Yes
Free Standard Shipping Minimum Order Amount $100.00
Mens / Womens ClothingWomens
Labels Sold Own Label
Buy Now, Pay Later OptionsAfterPay
Clothing TypeActivewear, General / Everyday and Swimwear
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