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White Fox Boutique
Disappointed
Disappointed and sad , poor customer service and I feel disrespected.
Ordered pants 3 months ago which have been sent to the wrong address and then resent back to them. Been waiting for them to send them back to me to the right address but nothing happened ! Emailed them several times they maybe responded twice that they will send them back but in 3 months should happen already. How hard can it be. Received no answer from them back in a while now I still keep sending emails but nothing. Shame !
Terrible customer service, Iv been ignored for 2 weeks
Sent an order back within their return timeframe, it was delivered in November and haven't received a credit or refund. I've emailed them, used their chat box, dm'ed them on Instagram and no one is responding to me. I don't even want the store credit as I have seen 100's of comments on Instagram about orders not being shipped. AVOID
Waste of money
Bought a pair of trackies a year ago along with a few other things and they are the worst trackies I’ve ever bought!!
For $80 you’d think theyd be good quality & last but I’ve bought pairs from Kmart that are better quality. I followed all the care instructions (hand cold wash etc) and the colour still faded patchy after 3 washes!
I wrote a message to complain but they said there was nothing they could do as I wrote it 2 months after purchasing even though we were in lockdown and I didn’t wear/wash them right away. I got 2 wears out of them.
I’ve never purchased from them again since & would not recommend.
- Verified
Happy, satisfied customer!
As a cynical online shopper, I am
100% happy to shop here! Always quick to arrive, always great quality, always happy to return if returned in perfect condition I.e. too small/big. Never disappoints ❤️
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False return promise
Made a return or a couple of items, had to pay for the return, which is not great, but fine. The disappointing part is that I never heard from them afterwards about any store credit and no email at all. It’s been a couple of months now so absolutely not acceptable and won’t be buying from them again.
Poor customer service from returns team
It’s disappointing to leave another review on my not great experience with this brand but feel they were not willingly to give a good service or experience and I wouldn’t recommend friends or family to shop here
After two months of correspondence the returns team after promising to credit my items I returned finally emailed and claimed as a “good gesture” they would credit me for items. Which was fine I didn’t want to take further and was at this point ok with a credit I said I appreciated this.
I had sent back two items one being a faulty ...
Read moreproduct which under consumer law Australia they are required to refund I didn’t take this further I just accepted the store credit rather than getting into an email war again. It’s disappointing to order something and it be wrong or have a fault let alone waiting two months to be met with poor customer service and be out of pocket for a purchase. I gave some feedback to the team hoping this might be met with them saying they hope for me to shop again and apologise for the delay or understand my frustration at the least However I rather got a response from them saying they were happy to remove store credit from me as they had done this as a good gesture , didn’t feel appreciated, heard or understood as a customer who spent money supporting them. I would not recommend ordering from this brand , especially when ordering online you take a risk that you may need to send back, it’s far more stress and hassle than it’s worth.Questions & Answers
I ordered four items on Sunday, it’s now almost Wednesday but I don’t have a dispatch email. If I selected standard shipping how long is it going to take to be dispatched? Xx
Hi Ava!
As mentioned on our shipping information page, please allow up to 7 business days for your order to dispatch due to the volume of orders. Our team will be working super hard to get these orders out as quickly as possible!...
Read more https://whitefoxboutique.com.au/pages/shipping You will receive a tracking email once your order has been dispatched. Please feel welcome to contact our Customer Service team if you have any questions!
I just ordered for a standard of 20 bussiness days... do they take that long to deliver?
Hi Beth!
If you have selected Standard Shipping then it can take the postal network up to 20 Working Days to deliver the package once dispatched. However, you can use your tracking information to track your package the whole way! ...
Read more Please feel welcome to contact us at info@whitefoxboutique.com if you have any questions, we can always help! Love WF xx
what other brands could i compare the size of swimwear at with before i buy! i struggle with getting the right size and have a set of bathers that fit well so if i compare with that hopefully i will order the right size
Get an answer from our members and White Fox Boutique representatives
Details
| Category | Online Shops and Clothing Shops & Brands |
|---|---|
| Offers Free Standard Shipping | Yes |
| Free Standard Shipping Minimum Order Amount | $100.00 |
| Mens / Womens Clothing | Womens |
| Labels Sold | Own Label |
| Buy Now, Pay Later Options | AfterPay |
| Clothing Type | Activewear, General / Everyday and Swimwear |
Extra Information
White Fox Boutique is a ProductReview.com.au Awards Winner for 2022
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Hi Lina,
Very sorry to hear you haven't received your store credit! Have you reached out to our Customer Service team for some help? ...
Read more Please send us an email at info@whitefoxboutique.com with your order number and your return tracking number so we can look into this for you! Love WF x