Reviewer Photos & Videos
Worst quality hoodie for price
I love white fox and have a heap of their clothes but this would have to be the worst hoodie I have bought from them! Has anyone else had an issue with this material?
I have only worn it 5 times and handwashed it 2 times as per the instructions and the pilling is ridiculous. I emailed them about it and was basically fobbed off, stating it was my fault for overwear. Yet I didn't realise 'overwear' was from 5 times use and only around the house. I would be interested to know if anyone else has experienced this pilling from their same jumper. Thanks
Everything is perfect with each purchase
Love are always at a great Quality
Can dress top and bodysuit to casual or dressy look.
Super flattering and excellent customer service
I recently purchase a few pairs of bikins with a store credit. The credit didnt go through at checkout so charged my account. Tiana was so helpful in immediatley refunding me the money. I recieved the bathers 2 days after ordering them and are in love with the colour and shape.
Employee Cody was amazing!
Cody made my shopping experience with White Fox absolutely amazing. The costumer service she provided me was kind, caring and professional. I just wanted to let the team know - she was great.
I ordered the wrong size. Return, store exchange and customer service were all on point.
Super easy website to use.
Huge amount of style to choose from.
10/10 for quality.
Customer service and return process efficient and simple!
I'm based in NZ and products turned up so quickly. They were great quality and exactly what I expected! Unfortunately the Bikini didn't fit as I purchased the wrong size. The returns process is super easy. I needed a new Bikini ASAP so I ordered a new one and contacted the support team. They got back to me so quickly and were so lovely and so helpful, (Cody you're amazing!) My new kini was on it's way to me all within 12 hours of ordering. Would 100% recommend.
Always love shopping with you guys! Super easy and always find products that I love. Only downside is a lot of thing I want are out of stock a lot of the time.
Amazing and consistent communication for a cancellation of an order.
Thank you for your help and assisting me with a smooth process.
After receiving an item that was too small, the team were very helpful in helping me organise to have it sent back. I had been locked out the the emails that I had placed the order under so Cody helped me retrieve all of the information I needed to return the item. I was so impressed that I bought the item in the next size up. Would shop with White Fox again!
White fox is the best boutique always buy my clothes from there! Best quality
Always easy to find choices of all kinds of clothing, the quality is the best never tacky! And the fashion stamens pieces are amazing!
Great customer service from Cody!
I brought a pair of tights which after a few uses got a hole in them. Today I emailed and spoke with Cody . She was quick & efficient and professional with her reply’s & offered me options regarding refund or another pair . Nothing was an issue for her at all. I will happily shop at white fox again!
Great customer service
The customer service is amazing, had a problem with a product and they responded to my email very quickly and were incredibly helpful, shipped me a new product straight away
Super easy to navigate and find what you want. Products (and colour)are true to picture. Fabrics are always great quality. Never disappointed.
wear it all the time to the beach it makes me feel so comfortable, i love the colour i got lots of compliments
it came so quickly and it was easily found on the website because they used the exact name on instagram
Poor customer service from returns team
It’s disappointing to leave another review on my not great experience with this brand but feel they were not willingly to give a good service or experience and I wouldn’t recommend friends or family to shop here
After two months of correspondence the returns team after promising to credit my items I returned finally emailed and claimed as a “good gesture” they would credit me for items. Which was fine I didn’t want to take further and was at this point ok with a credit I said I appreciated this.
I had sent back two items one being a faulty ...product which under consumer law Australia they are required to refund I didn’t take this further I just accepted the store credit rather than getting into an email war again. It’s disappointing to order something and it be wrong or have a fault let alone waiting two months to be met with poor customer service and be out of pocket for a purchase. I gave some feedback to the team hoping this might be met with them saying they hope for me to shop again and apologise for the delay or understand my frustration at the least However I rather got a response from them saying they were happy to remove store credit from me as they had done this as a good gesture , didn’t feel appreciated, heard or understood as a customer who spent money supporting them. I would not recommend ordering from this brand , especially when ordering online you take a risk that you may need to send back, it’s far more stress and hassle than it’s worth.
Sizing off, bad quality at an expensive price
Have had to send 2 items back for being the incorrect size, and had to size up 2 sizes than what I usually would with any other brand. The quality is poor given the expensive prices. For what you pay, you would expect products would be made in Australia. There are much more affordable brands that offer much better quality and accurate sizing.
Faulty product with no offer of replacement or refund or credit. Customer ‘service’ don’t care or have time for complaints. Extremely disappointed and sick of excuses. Massive rip off. Cheap Chinese made clothes with massive price tag
Very bad customer service and quality the product is not that good & expensive!
Very bad customer experience with this woman call [Name Removed]!! I ordered a crop top etc which came to me dirty and had a foul smell of body odour.
When I initially made a complaint they were not helpful at all and constantly dragged out resolving the matter.
After finally coming to the conclusion that this was their mistake, in the end i need to cover the costs in returning the item through post.
Very unprofessional in the way they conducted business & also size chart is not accurate at all.
See through bridesmaid dress
Ordered this dress, fast delivery. Shockingly poor quality. See through dress. Won't give me refund only store credit. I said it wasn't change of mind or wrong size but rather false advertising of poor quality dress.
Easy to find what I’m after although I only on line shop. Very satisfied with the verity and products, quality is pretty good also did get a product with a small rip but other then the at amazing
I ordered a pair of diamant slides and some diamantes were missing (which can happen). I wrote to them and Melanie was very apologetic and immediately shipped out another pair and said no need to return the others. The second pair is perfect. Very happy.
Returned garments but they wont issue refund!!! Scammers!!! dont but from them and they dont issue refunds??? Just list $150.00 unethical company will never buy from them again. !! Why cant they give refund? Other companies do
Horrible customer service. Item was overpriced and shrunk after one wash.
I will not be shopping with the boutique again. The item I purchased shrunk in the wash and is not unwearable. This is unacceptable. I paid $65 for the item
Absolute JOKE OF A COMPANY
Took over two weeks to process a refund due to an item being faulty. Was super rude on the chat, lied about the returns process telling me that it should have taken 4 days to return but it took almost 10. Then accused me of wearing an item that I didn't even wear, that still had tags.
Too hard to get into contact with, quality is crap. Do not buy from this store.
sales items are all can't be returned or exchanged
be careful of the sales items on this website
I got one piece dress $80 still not cheap with 10% off only then they don't allow me to exchange and asking me to pay postage to let it be shipped back .
terrible service and no one can talk to without waiting for email
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