Reviewer Photos & Videos
Rip offs and terrible quality
I received two items that were faulty and I emailed immediately and sent photos. Customer service responded and said they will promptly refund me as this is not there standards so i sent back to the warehouse and they started ignoring my emails and sending generic messages and they owe me over $100 for faulty items
Refused to refund on faulty item
I bought my daughter bought a skirt with a matching top online. When the items arrived, the skirt had missing parts which rendered it unwearable. It was returned through the online portal after requesting the return address numerous times which the seller attempted to avoid disclosing. When the goods were returned they refused a refund on the basis that my daughter should have read the "frequently asked questions."
These operators are obviously are attempting to delay, frustrate and avoid refunding the cost of the faulty item which is unethical and illegal. My daughter is lodging a complaint with Fair Trading.
Long story short, I received a clearly faulty item and they told me there was no discolouration and that they’ll have a look once they get it. They didn’t get in contact to let me know it’d been received and I only had further contact when I reached out after 11 days. In the response back, they called me by a completely different name & told me to send the parcel with the label (which was already done and spoken about in the email thread). I understand mistakes are made but I’ve never had that experience with other companies. From there, I just...received the store credit when no discussion was made and I had been requesting a refund. I’m hesitant to purchase from them to use the credit incase I have to go through this whole experience again. If you receive a faulty item, expect them to disregard and only offer store credit.
Absolutely worst company to deal with in 2021
The most incompetent and frustrating company to deal with.
I purchased over $300 worth of products from them.
Had to return some because they didn’t fit. Instead of a refund they give store credit which is fine. But it takes them 20 DAYS to given you the store credit from when they receive the product!
And worst of all they don’t provide a receipt when you ask for one nor can you get one my from your online account.
They are happy to deduct $9.95 for return shipping from my original payment but refuse to give me a receipt!
So I’ve paid for...
Terrible returns process
I don't mind whitefox only offering a credit, but it's been over 2 weeks since my return item arrived at their warehouse and I still haven't received the credit. I've missed out on the swimwear sale because of this and customer service won't honour it... I won't be rushing to shop at whitefox again. There's other better brands who are friendlier, faster and have better clothes. Not to mention the standard zip front sweater S/M is HUGE and it's the smallest size available. Their sizing guides are slightly off and the quality isn't great.
Waste of money
Bought a pair of trackies a year ago along with a few other things and they are the worst trackies I’ve ever bought!!
For $80 you’d think theyd be good quality & last but I’ve bought pairs from Kmart that are better quality. I followed all the care instructions (hand cold wash etc) and the colour still faded patchy after 3 washes!
I wrote a message to complain but they said there was nothing they could do as I wrote it 2 months after purchasing even though we were in lockdown and I didn’t wear/wash them right away. I got 2 wears out of them.
I’ve never purchased from them again since & would not recommend.
Not good quality
Not satisfied with quality. I requested a return and found out, they only give a credit not Refund!!!!!!! To process a credit, receiving an email say that please allow up to 14 business days!!!! Omg! Terrible customer service. Will never order from them again.
Wouldn't recommend. Bad return policy and jeans.
Found it all easy to navigate however they do not do refunds!!! Ordered jeans and they were just not what they looked like online. Returning products for store credit takes months and is such a hassle. They keep changing their policy from 7 days to 14, what else? Also, you have to pay for shipping to make a return and then again to get a new product. Absolute joke.
Worst customer service ever!!!
Do not shop here. Their customer service is an absolute joke. I was promised that my return would be processed within seven days it has now been over a week and the item I wanted is sold out. I asked the team if they could please put this item aside since they’re experiencing delays with processing their returns but they couldn’t even do that for me. To top it off this company won’t even give you your money back they will only give you a store credit which is such a joke considering they sell out of the item you were wanting. And also they do not respond to emails especially when you are not happy.
Poor customer service/ clothing quality
So I bought a set from their lounge wear range, First time I had worn the short's to run into shops for errands about and hour or two so from the time getting into the car and walking the shops to get back home, I've come to see that I was walking around with a massive hole ..the shorts had de-threaded not torn not cut de-threaded when emailing in regard's to the quality and embarrassment and not wanting a refund but a replacement pair they deemed that they could not replace things from 'wear and tear' essentially putting blame on me as an excu...se not to do the right thing, the customer service was very poor and if I had known that wearing the pant's was going to cause them to fall apart I wouldn't have wasted my money I mean I thought you bought clothes to wear not bought them to fall apart while being worn. I've bought cheaper clothing with better quality $40 just on the short's seems a bit rich if your not paying for quality materials or service. Wouldn't waste your money when they don't pride themselves on customer service. Seems to be a lot of positive reviews daily.......must be nice to offer incentives for some very unbelievable reviews.
Does not give money back!
I accidentally pressed place order in the checkout, contacted seconds after this happened to cancel the order. They told me they cannot refund my money and only offer a store credit, I am appalled that they will not give my money back in a situation like this, very stressful experience. Other stores always acknowledge a mistake and provide a full refund.
I would give 0 stars if I could. Do not buy from them
Do not order from White Fox Boutique. Terrible quality and customer service. I ordered a dress that was the length of a top. It was extremely misleading and they would not agree to a refund. Instead I had to pay for my shipping to send it back and they sent a credit note back. Customer service was not helpful at all. Seems like they don’t care and don’t even have quality control. Spend your money elsewhere. Would not recommend.
False return promise
Made a return or a couple of items, had to pay for the return, which is not great, but fine. The disappointing part is that I never heard from them afterwards about any store credit and no email at all. It’s been a couple of months now so absolutely not acceptable and won’t be buying from them again.
Worst quality hoodie for price
I love white fox and have a heap of their clothes but this would have to be the worst hoodie I have bought from them! Has anyone else had an issue with this material?
I have only worn it 5 times and handwashed it 2 times as per the instructions and the pilling is ridiculous. I emailed them about it and was basically fobbed off, stating it was my fault for overwear. Yet I didn't realise 'overwear' was from 5 times use and only around the house. I would be interested to know if anyone else has experienced this pilling from their same jumper. Thanks
Poor customer service from returns team
It’s disappointing to leave another review on my not great experience with this brand but feel they were not willingly to give a good service or experience and I wouldn’t recommend friends or family to shop here
After two months of correspondence the returns team after promising to credit my items I returned finally emailed and claimed as a “good gesture” they would credit me for items. Which was fine I didn’t want to take further and was at this point ok with a credit I said I appreciated this.
I had sent back two items one being a faulty ...product which under consumer law Australia they are required to refund I didn’t take this further I just accepted the store credit rather than getting into an email war again. It’s disappointing to order something and it be wrong or have a fault let alone waiting two months to be met with poor customer service and be out of pocket for a purchase. I gave some feedback to the team hoping this might be met with them saying they hope for me to shop again and apologise for the delay or understand my frustration at the least However I rather got a response from them saying they were happy to remove store credit from me as they had done this as a good gesture , didn’t feel appreciated, heard or understood as a customer who spent money supporting them. I would not recommend ordering from this brand , especially when ordering online you take a risk that you may need to send back, it’s far more stress and hassle than it’s worth.
Questions & Answers
I ordered four items on Sunday, it’s now almost Wednesday but I don’t have a dispatch email. If I selected standard shipping how long is it going to take to be dispatched? Xx
As mentioned on our shipping information page, please allow up to 7 business days for your order to dispatch due to the volume of orders. Our team will be working super hard to get these orders out as quickly as possible!
You will receive a tracking email once your order has been dispatched.
Please feel welcome to contact our Customer Service team if you have any questions!
I just ordered for a standard of 20 bussiness days... do they take that long to deliver?
If you have selected Standard Shipping then it can take the postal network up to 20 Working Days to deliver the package once dispatched. However, you can use your tracking information to track your package the whole way!
Please feel welcome to contact us at email@example.com if you have any questions, we can always help!
Love WF xx
what other brands could i compare the size of swimwear at with before i buy! i struggle with getting the right size and have a set of bathers that fit well so if i compare with that hopefully i will order the right size
Get an answer from our members and White Fox Boutique representatives
|Category||Online Shops and Clothing Shops & Brands|
|Offers Free Standard Shipping||Yes|
|Free Standard Shipping Minimum Order Amount||$100.00|
|Mens / Womens Clothing||Womens|
|Labels Sold||Own Label|
|Buy Now, Pay Later Options||AfterPay|
|Clothing Type||Activewear, General / Everyday and Swimwear|
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