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Long story short, I received a clearly faulty item and they told me there was no discolouration and that they’ll have a look once they get it. They didn’t get in contact to let me know it’d been received and I only had further contact when I reached out after 11 days. In the response back, they called me by a completely different name & told me to send the parcel with the label (which was already done and spoken about in the email thread). I understand mistakes are made but I’ve never had that experience with other companies. From there, I just...received the store credit when no discussion was made and I had been requesting a refund. I’m hesitant to purchase from them to use the credit incase I have to go through this whole experience again. If you receive a faulty item, expect them to disregard and only offer store credit.
Sizing off, bad quality at an expensive price
Have had to send 2 items back for being the incorrect size, and had to size up 2 sizes than what I usually would with any other brand. The quality is poor given the expensive prices. For what you pay, you would expect products would be made in Australia. There are much more affordable brands that offer much better quality and accurate sizing.
Questions & Answers
I just ordered for a standard of 20 bussiness days... do they take that long to deliver?
If you have selected Standard Shipping then it can take the postal network up to 20 Working Days to deliver the package once dispatched. However, you can use your tracking information to track your package the whole way!
Please feel welcome to contact us at email@example.com if you have any questions, we can always help!
Love WF xx
what other brands could i compare the size of swimwear at with before i buy! i struggle with getting the right size and have a set of bathers that fit well so if i compare with that hopefully i will order the right size
Get an answer from our members and White Fox Boutique representatives
|Category||Online Shops and Clothing Shops & Brands|
|Offers Free Standard Shipping||Yes|
|Free Standard Shipping Minimum Order Amount||$100.00|
|Mens / Womens Clothing||Womens|
|Labels Sold||Own Label|
|Buy Now, Pay Later Options||AfterPay|
|Clothing Type||Activewear, General / Everyday and Swimwear|
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