Reviewer Photos & Videos
The website is so easy to navigate and the filters make it so much easier to personalise your shopping experience
I love this Brand!
this is the best clothing store yet!
Great quality clothes, sizing is true and accurate!
Costumer service team are AMAZING and super helpful! I love them and will have only their clothes in my wardrobe soon enough
Terrible returns process
I don't mind whitefox only offering a credit, but it's been over 2 weeks since my return item arrived at their warehouse and I still haven't received the credit. I've missed out on the swimwear sale because of this and customer service won't honour it... I won't be rushing to shop at whitefox again. There's other better brands who are friendlier, faster and have better clothes. Not to mention the standard zip front sweater S/M is HUGE and it's the smallest size available. Their sizing guides are slightly off and the quality isn't great.
Not good quality
Not satisfied with quality. I requested a return and found out, they only give a credit not Refund!!!!!!! To process a credit, receiving an email say that please allow up to 14 business days!!!! Omg! Terrible customer service. Will never order from them again.
Wouldn't recommend. Bad return policy and jeans.
Found it all easy to navigate however they do not do refunds!!! Ordered jeans and they were just not what they looked like online. Returning products for store credit takes months and is such a hassle. They keep changing their policy from 7 days to 14, what else? Also, you have to pay for shipping to make a return and then again to get a new product. Absolute joke.
Worst customer service ever!!!
Do not shop here. Their customer service is an absolute joke. I was promised that my return would be processed within seven days it has now been over a week and the item I wanted is sold out. I asked the team if they could please put this item aside since they’re experiencing delays with processing their returns but they couldn’t even do that for me. To top it off this company won’t even give you your money back they will only give you a store credit which is such a joke considering they sell out of the item you were wanting. And also they do not respond to emails especially when you are not happy.
Absolutely love it all!!
It was so Easy to find the things I wanted! Great range of products! Love it all, Thanks white fox!!!
The best service ever
So easy to navigate and finalise, very satisfied with the service and the quality of product from this company, I love
Poor customer service/ clothing quality
So I bought a set from their lounge wear range, First time I had worn the short's to run into shops for errands about and hour or two so from the time getting into the car and walking the shops to get back home, I've come to see that I was walking around with a massive hole ..the shorts had de-threaded not torn not cut de-threaded when emailing in regard's to the quality and embarrassment and not wanting a refund but a replacement pair they deemed that they could not replace things from 'wear and tear' essentially putting blame on me as an excu...se not to do the right thing, the customer service was very poor and if I had known that wearing the pant's was going to cause them to fall apart I wouldn't have wasted my money I mean I thought you bought clothes to wear not bought them to fall apart while being worn. I've bought cheaper clothing with better quality $40 just on the short's seems a bit rich if your not paying for quality materials or service. Wouldn't waste your money when they don't pride themselves on customer service. Seems to be a lot of positive reviews daily.......must be nice to offer incentives for some very unbelievable reviews.
BEST QUALITY AND STYLES!!!
The site is so easy to navigate to try and I always what I want and is new that I haven't seen before. The quality is AMAZING and is the absolute best ever I have ever purchased and there is a large variety of styles. And the shipping is great. Can not say a bad thing about this brand
Terrible fit on jeans and bad return policy
Got a pair of XS jeans and they’re so long and baggy they go up to my neck (I’m 160cm)
The description for the jeans don’t say how long they are and customer service takes days to respond to you.
Return policy will only give you a store credit and will deduct $10 off for shipping.
Not shopping from here again
White fox my favourite brand x
It’s super easy to find what you want, their customer service is super helpful. The quality of their clothes is excellent. Definitely will be shopping there again
Ordered a size small. I’m a size 4 so I’m not an xs. The pants were made deformed for the butt to be in the front. They wouldn’t refund me. All returns are store credit and expensive shipping back
I would give 0 stars if I could. Do not buy from them
Do not order from White Fox Boutique. Terrible quality and customer service. I ordered a dress that was the length of a top. It was extremely misleading and they would not agree to a refund. Instead I had to pay for my shipping to send it back and they sent a credit note back. Customer service was not helpful at all. Seems like they don’t care and don’t even have quality control. Spend your money elsewhere. Would not recommend.
Love it. Makes me feel good
I was a bit indecisive. Had so many good options but Overall easy to find products and loved my top.
Questions & Answers
I just ordered for a standard of 20 bussiness days... do they take that long to deliver?
If you have selected Standard Shipping then it can take the postal network up to 20 Working Days to deliver the package once dispatched. However, you can use your tracking information to track your package the whole way!
Please feel welcome to contact us at firstname.lastname@example.org if you have any questions, we can always help!
Love WF xx
what other brands could i compare the size of swimwear at with before i buy! i struggle with getting the right size and have a set of bathers that fit well so if i compare with that hopefully i will order the right size
Get an answer from our members and White Fox Boutique representatives
|Category||Online Shops and Clothing Shops & Brands|
|Offers Free Standard Shipping||Yes|
|Free Standard Shipping Minimum Order Amount||$100.00|
|Mens / Womens Clothing||Womens|
|Labels Sold||Own Label|
|Buy Now, Pay Later Options||AfterPay|
|Clothing Type||Activewear, General / Everyday and Swimwear|
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