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White Fox Boutique

White Fox Boutique

4.6 from 602 reviews · View Statistics
See the Best Clothing Shops & Brands in 2021 as rated by Australians on ProductReview.com.au.
Listing monitored by White Fox Boutique

Reviews

2.5
33 reviews
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Taylah
TaylahWestern District, VIC

Fabulousssss

published

The website is so easy to navigate and the filters make it so much easier to personalise your shopping experience

Product Appearance Not as advertised
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The reviewer stated that an incentive was offered for this review

I love this Brand!

published

this is the best clothing store yet!
Great quality clothes, sizing is true and accurate!
Costumer service team are AMAZING and super helpful! I love them and will have only their clothes in my wardrobe soon enough

Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Sizing True to size
Product Appearance Not as advertised
Nikki
Nikki
  • 5 reviews
  • 1 like

Terrible returns process

published

I don't mind whitefox only offering a credit, but it's been over 2 weeks since my return item arrived at their warehouse and I still haven't received the credit. I've missed out on the swimwear sale because of this and customer service won't honour it... I won't be rushing to shop at whitefox again. There's other better brands who are friendlier, faster and have better clothes. Not to mention the standard zip front sweater S/M is HUGE and it's the smallest size available. Their sizing guides are slightly off and the quality isn't great.

Product Quality
2/5
Shipping
4/5
Incentivised Review No
Return Claim MadeYes
Sizing Very large
Product Appearance Not as advertised
BCc
BCcGreater Melbourne (Inner), VIC
  • Verified

Not good quality

published

Not satisfied with quality. I requested a return and found out, they only give a credit not Refund!!!!!!! To process a credit, receiving an email say that please allow up to 14 business days!!!! Omg! Terrible customer service. Will never order from them again.

Product Quality
1/5
Shipping
1/5
Incentivised Review No
Return Claim MadeYes
Sizing Slightly large
Product Appearance Not as advertised
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Wouldn't recommend. Bad return policy and jeans.

published

Found it all easy to navigate however they do not do refunds!!! Ordered jeans and they were just not what they looked like online. Returning products for store credit takes months and is such a hassle. They keep changing their policy from 7 days to 14, what else? Also, you have to pay for shipping to make a return and then again to get a new product. Absolute joke.

Product Quality
1/5
Shipping
1/5
Incentivised Review No
Return Claim MadeYes
Sizing Slightly small
Product Appearance Not as advertised
Maddy
MaddyGreater Melbourne (Metropolitan), VIC
  • 2 reviews
  • 2 likes

Worst customer service ever!!!

published

Do not shop here. Their customer service is an absolute joke. I was promised that my return would be processed within seven days it has now been over a week and the item I wanted is sold out. I asked the team if they could please put this item aside since they’re experiencing delays with processing their returns but they couldn’t even do that for me. To top it off this company won’t even give you your money back they will only give you a store credit which is such a joke considering they sell out of the item you were wanting. And also they do not respond to emails especially when you are not happy.

Product Quality
1/5
Shipping
1/5
Incentivised Review No
Return Claim MadeYes
Sizing Very small
Product Appearance Not as advertised

Absolutely love it all!!

published

It was so Easy to find the things I wanted! Great range of products! Love it all, Thanks white fox!!!

Product Quality
5/5
Shipping
5/5
Return Claim MadeNo
Sizing True to size
Product Appearance Not as advertised
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The reviewer stated that an incentive was offered for this review

The best service ever

published

So easy to navigate and finalise, very satisfied with the service and the quality of product from this company, I love

Product Quality
5/5
Shipping
5/5
Return Claim MadeNo
Sizing True to size
Product Appearance Not as advertised
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The reviewer stated that an incentive was offered for this review

D Georgia
D GeorgiaQueensland

Poor customer service/ clothing quality

published
  • Thumbnail
Incentivised Review No
Return Claim MadeYes
Sizing True to size
Product Appearance Not as advertised
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BEST QUALITY AND STYLES!!!

published

The site is so easy to navigate to try and I always what I want and is new that I haven't seen before. The quality is AMAZING and is the absolute best ever I have ever purchased and there is a large variety of styles. And the shipping is great. Can not say a bad thing about this brand

Product Quality
5/5
Shipping
5/5
Sizing Very large
Product Appearance Not as advertised
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The reviewer stated that an incentive was offered for this review

Penelope
PenelopeGreater Melbourne (Inner), VIC
  • 3 reviews
  • 1 like
  • Verified

Terrible fit on jeans and bad return policy

published

Got a pair of XS jeans and they’re so long and baggy they go up to my neck (I’m 160cm)
The description for the jeans don’t say how long they are and customer service takes days to respond to you.

Return policy will only give you a store credit and will deduct $10 off for shipping.

Not shopping from here again

Product Quality
1/5
Shipping
3/5
Incentivised Review No
Sizing Very large
Product Appearance Not as advertised
  • Verified

White fox my favourite brand x

published

It’s super easy to find what you want, their customer service is super helpful. The quality of their clothes is excellent. Definitely will be shopping there again

Product Quality
4/5
Shipping
3/5
Incentivised Review No
Return Claim MadeNo
Sizing True to size
Product Appearance Not as advertised
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  • Verified

Horrible scam

published

Ordered a size small. I’m a size 4 so I’m not an xs. The pants were made deformed for the butt to be in the front. They wouldn’t refund me. All returns are store credit and expensive shipping back

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Product Quality
2/5
Shipping
1/5
Incentivised Review No
Product Appearance Not as advertised
Genie G.
Genie G.Greater Melbourne (Inner), VIC

I would give 0 stars if I could. Do not buy from them

published

Do not order from White Fox Boutique. Terrible quality and customer service. I ordered a dress that was the length of a top. It was extremely misleading and they would not agree to a refund. Instead I had to pay for my shipping to send it back and they sent a credit note back. Customer service was not helpful at all. Seems like they don’t care and don’t even have quality control. Spend your money elsewhere. Would not recommend.

Product Quality
1/5
Shipping
1/5
Incentivised Review No
Return Claim MadeYes
Sizing Very small
Product Appearance Not as advertised
  • Verified

Love it. Makes me feel good

published

I was a bit indecisive. Had so many good options but Overall easy to find products and loved my top.

Shipping
5/5
Return Claim MadeNo
Sizing True to size
Product Appearance Not as advertised
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The reviewer stated that an incentive was offered for this review

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Questions & Answers

beth j.
beth j.asked

I just ordered for a standard of 20 bussiness days... do they take that long to deliver?

1 answer
White Fox Boutique
Grace G.White Fox Boutique

Hi Beth!

If you have selected Standard Shipping then it can take the postal network up to 20 Working Days to deliver the package once dispatched. However, you can use your tracking information to track your package the whole way!

Please feel welcome to contact us at info@whitefoxboutique.com if you have any questions, we can always help!

Love WF xx

lexie
lexieasked

what other brands could i compare the size of swimwear at with before i buy! i struggle with getting the right size and have a set of bathers that fit well so if i compare with that hopefully i will order the right size

No answers

Get an answer from our members and White Fox Boutique representatives

Details

CategoryOnline Shops and Clothing Shops & Brands
Offers Free Standard Shipping Yes
Free Standard Shipping Minimum Order Amount $100.00
Mens / Womens ClothingWomens
Labels Sold Own Label
Buy Now, Pay Later OptionsAfterPay
Clothing TypeActivewear, General / Everyday and Swimwear
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