1 photo
White Fox Boutique

White Fox Boutique

4.6 from 584 reviews · View Statistics
See the Best Clothing Shops & Brands in 2021 as rated by Australians on ProductReview.com.au.
Listing monitored by White Fox Boutique

Reviews

Previous
Next

Reviewer Photos & Videos

  • Thumbnail
  • Thumbnail
  • Thumbnail
  • More
    Thumbnail
Nikki
Nikki
  • 5 reviews
  • 1 like

Terrible returns process

published

I don't mind whitefox only offering a credit, but it's been over 2 weeks since my return item arrived at their warehouse and I still haven't received the credit. I've missed out on the swimwear sale because of this and customer service won't honour it... I won't be rushing to shop at whitefox again. There's other better brands who are friendlier, faster and have better clothes. Not to mention the standard zip front sweater S/M is HUGE and it's the smallest size available. Their sizing guides are slightly off and the quality isn't great.

Product Quality
2/5
Shipping
4/5

Waste of money

published

Bought a pair of trackies a year ago along with a few other things and they are the worst trackies I’ve ever bought!!
For $80 you’d think theyd be good quality & last but I’ve bought pairs from Kmart that are better quality. I followed all the care instructions (hand cold wash etc) and the colour still faded patchy after 3 washes!
I wrote a message to complain but they said there was nothing they could do as I wrote it 2 months after purchasing even though we were in lockdown and I didn’t wear/wash them right away. I got 2 wears out of them.
I’ve never purchased from them again since & would not recommend.

Product Quality
2/5
Incentivised Review No
BCc
BCcGreater Melbourne (Inner), VIC
  • Verified

Not good quality

published

Not satisfied with quality. I requested a return and found out, they only give a credit not Refund!!!!!!! To process a credit, receiving an email say that please allow up to 14 business days!!!! Omg! Terrible customer service. Will never order from them again.

Product Quality
1/5
Shipping
1/5

Wouldn't recommend. Bad return policy and jeans.

published

Found it all easy to navigate however they do not do refunds!!! Ordered jeans and they were just not what they looked like online. Returning products for store credit takes months and is such a hassle. They keep changing their policy from 7 days to 14, what else? Also, you have to pay for shipping to make a return and then again to get a new product. Absolute joke.

Product Quality
1/5
Shipping
1/5
Clothing Shops & Brands

Find out how White Fox Boutique compares to other Clothing Shops & Brands

Know better, choose better.

Compare all
Maddy
MaddyGreater Melbourne (Metropolitan), VIC
  • 2 reviews
  • 2 likes

Worst customer service ever!!!

published

Do not shop here. Their customer service is an absolute joke. I was promised that my return would be processed within seven days it has now been over a week and the item I wanted is sold out. I asked the team if they could please put this item aside since they’re experiencing delays with processing their returns but they couldn’t even do that for me. To top it off this company won’t even give you your money back they will only give you a store credit which is such a joke considering they sell out of the item you were wanting. And also they do not respond to emails especially when you are not happy.

Product Quality
1/5
Shipping
1/5
D Georgia
D GeorgiaQueensland

Poor customer service/ clothing quality

published
  • Thumbnail
Incentivised Review No
Return Claim MadeYes
Penelope
PenelopeGreater Melbourne (Inner), VIC
  • 3 reviews
  • 1 like
  • Verified

Terrible fit on jeans and bad return policy

published

Got a pair of XS jeans and they’re so long and baggy they go up to my neck (I’m 160cm)
The description for the jeans don’t say how long they are and customer service takes days to respond to you.

Return policy will only give you a store credit and will deduct $10 off for shipping.

Not shopping from here again

Product Quality
1/5
Shipping
3/5
  • Verified

Horrible scam

published

Ordered a size small. I’m a size 4 so I’m not an xs. The pants were made deformed for the butt to be in the front. They wouldn’t refund me. All returns are store credit and expensive shipping back

  • Thumbnail
Product Quality
2/5
Shipping
1/5

Does not give money back!

published

I accidentally pressed place order in the checkout, contacted seconds after this happened to cancel the order. They told me they cannot refund my money and only offer a store credit, I am appalled that they will not give my money back in a situation like this, very stressful experience. Other stores always acknowledge a mistake and provide a full refund.

Product Quality
1/5
Incentivised Review No
Return Claim MadeYes
Clothing Shops & Brands

Find out how White Fox Boutique compares to other Clothing Shops & Brands

Know better, choose better.

Compare all
Genie G.
Genie G.Greater Melbourne (Inner), VIC

I would give 0 stars if I could. Do not buy from them

published

Do not order from White Fox Boutique. Terrible quality and customer service. I ordered a dress that was the length of a top. It was extremely misleading and they would not agree to a refund. Instead I had to pay for my shipping to send it back and they sent a credit note back. Customer service was not helpful at all. Seems like they don’t care and don’t even have quality control. Spend your money elsewhere. Would not recommend.

Product Quality
1/5
Shipping
1/5
Monica
MonicaSydney Surrounds, NSW

Terrible

published

Bought a denim, never had issue with my size. They denied to refund. It was a faulty piece. I didnt want it. They said it was a vintage look. Terrible. Will never shop here again.

Product Quality
1/5
Shipping
1/5

Not what it seems...

published
Product Quality
1/5
Shipping
5/5
Clothing Shops & Brands

Find out how White Fox Boutique compares to other Clothing Shops & Brands

Know better, choose better.

Compare all

False return promise

published

Made a return or a couple of items, had to pay for the return, which is not great, but fine. The disappointing part is that I never heard from them afterwards about any store credit and no email at all. It’s been a couple of months now so absolutely not acceptable and won’t be buying from them again.

Product Quality
2/5
Incentivised Review No
White Fox Boutique
Grace G.White Fox Boutique
Rach.k
Rach.kGreater Melbourne (Inner), VIC
  • 2 reviews
  • 2 likes

Worst quality hoodie for price

published

I love white fox and have a heap of their clothes but this would have to be the worst hoodie I have bought from them! Has anyone else had an issue with this material?
I have only worn it 5 times and handwashed it 2 times as per the instructions and the pilling is ridiculous. I emailed them about it and was basically fobbed off, stating it was my fault for overwear. Yet I didn't realise 'overwear' was from 5 times use and only around the house. I would be interested to know if anyone else has experienced this pilling from their same jumper. Thanks

  • Thumbnail
  • Thumbnail
  • Thumbnail
  • +1Thumbnail
Product Quality
1/5
Incentivised Review No
Christine
Christine
  • 2 reviews
  • 1 like

Terrible Returns Policy

published

Unreasonable exchange policy. It’s bad enough you can not return a product for a refund but you also have to cover the postage cost yourself to send the item back for an exchange. I wanted to exchange my item for a different size. I got the item when it was 30% off and it’s now full price. I emailed customer service asking for them to honour the sale price I purchased it at however they weren’t very helpful and said I had to pay the full price and shipping is on top aswel. I would definitely not recommend this website.

Incentivised Review No
Page 1 of 2

Questions & Answers

beth j.
beth j.asked

I just ordered for a standard of 20 bussiness days... do they take that long to deliver?

1 answer
White Fox Boutique
Grace G.White Fox Boutique

Hi Beth!

If you have selected Standard Shipping then it can take the postal network up to 20 Working Days to deliver the package once dispatched. However, you can use your tracking information to track your package the whole way!

Please feel welcome to contact us at info@whitefoxboutique.com if you have any questions, we can always help!

Love WF xx

lexie
lexieasked

what other brands could i compare the size of swimwear at with before i buy! i struggle with getting the right size and have a set of bathers that fit well so if i compare with that hopefully i will order the right size

No answers

Get an answer from our members and White Fox Boutique representatives

Details

CategoryOnline Shops and Clothing Shops & Brands
Offers Free Standard Shipping Yes
Free Standard Shipping Minimum Order Amount $100.00
Mens / Womens ClothingWomens
Labels Sold Own Label
Buy Now, Pay Later OptionsAfterPay
Clothing TypeActivewear, General / Everyday and Swimwear
Visit official website

Other Clothing Shops & Brands

Previous
Next
See all Clothing Shops & Brands

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.