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White Fox Boutique

White Fox Boutique

4.5 from 796 reviews · View Statistics
See the Best Clothing Shops & Brands in 2022 as rated by Australians on ProductReview.com.au.
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Reviews

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Chelsea J.
Chelsea J.Sydney, NSW

Horrible quality

published

I spent $120 on a set to only wear it once for then all the stitching to come out. I now have loose strands hanging everywhere and looks like I got it from shein. Quality use to be ok but in the past 6 months eveything I have bought from there is poor quality. Will not buy from white fox again!

Product Quality
1/5
Shipping
3/5
Incentivised Review No
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
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Mary Ball
Mary BallSouth East Queensland, QLD

Terrible company due to the lack of customer service. DO NOT SHOP HERE

published

I ordered some pants (jeans) from last month, they delivered the order to the wrong address then the order got sent to a local post office. I went to get it and they said I didn’t have enough prove tht it was mine. They told me the order will be shipped to the sender. I tried contacting their customer service team through emails, Instagram messages but not a single respond. It’s been a weeks almost a month without a respond from them. I don’t know if I need to go their headquarters and ask for a refund because at this point I don’t those jeans anymore. I am appalled by the lack of customer service. Will not be shopping here ever again

Product Quality
1/5
Shipping
1/5
Incentivised Review No
Return Claim MadeYes
Sizing True to size
Product Appearance As advertised
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mel
melGreater Melbourne (Outer), VIC
  • 2 reviews
  • 2 likes

Loungewear, great. Customer service, not so great.

published

I love the loungewear! It's super nice quality and super comfy. Website is easy to navigate.
Edit: Customer service needs improving. My last order took 2 weeks to dispatch. I understand Covid may have been a factor, however, I tried emailing them a week ago and no one responded. It would have been nice to recieve a courtesy email to inform me of the excessive delay.

Product Quality
5/5
Shipping
1/5
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
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The reviewer stated that an incentive was offered for this review

Liana
LianaSydney, NSW

Slow and unresponsive

published

The products are ok quality, I bought sweatshirts. The process of returning them too over 2 months and multiple emails from my end to chase them up. They always deducted 19.95 from my order to cover the shipping. It was one jumper, seems very expensive!! Needless to say they do not refund so now I am forced to spend more money to use my credit. Won’t ever be buying from them against

Product Quality
2/5
Shipping
1/5
Incentivised Review No
Return Claim MadeYes
Sizing True to size
Product Appearance As advertised
Similar opinion? Write a review on ProductReview.com.au!
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Don’t buy from here

published

Returned an item to them over 5 weeks ago and I still have not received a refund. I have now escalated it to PayPal. Avoid this company, cheap and no good.

Product Quality
1/5
Shipping
1/5
Incentivised Review No
Return Claim MadeYes
Sizing True to size
Product Appearance Not as advertised
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Great quality, terrible customer service.

published
Product Quality
4/5
Incentivised Review No
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
Similar opinion? Write a review on ProductReview.com.au!

Dismal Customer Service

published

Order never came, when I enquired weeks later they just refunded my order with no explanation, ( I’m guessing they forgot my order?). no reply to emails, found 1 contact number, no reply to message. Non existent service!

Incentivised Review No
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
Similar opinion? Write a review on ProductReview.com.au!
Ally
AllyCentral Queensland, QLD
  • 2 reviews
  • 1 like

Rip offs and terrible quality

published

I received two items that were faulty and I emailed immediately and sent photos. Customer service responded and said they will promptly refund me as this is not there standards so i sent back to the warehouse and they started ignoring my emails and sending generic messages and they owe me over $100 for faulty items

Product Quality
1/5
Shipping
1/5
Incentivised Review No
Return Claim MadeYes
Sizing True to size
Product Appearance Not as advertised
White Fox Boutique
Grace G.White Fox Boutique
Ally
Ally

This went on for 2 months, the items have not been refunded, nothing has been sent back to me and both items were sent to me EXACTLY how they were returned

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Jada
Jada Greater Melbourne (Metropolitan), VIC
  • Verified

Low quality activewear

published

I bought white bike shorts which are completely see through and ride up while running. Disappointing quality from such a big brand

Product Quality
1/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Sizing True to size
Similar opinion? Write a review on ProductReview.com.au!
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D Georgia
D GeorgiaQueensland
  • 2 reviews

Poor customer service/ clothing quality

published
  • Thumbnail
Incentivised Review No
Return Claim MadeYes
Sizing True to size
Product Appearance Not as advertised
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Saw it and now I love it

published

The website was aesthetically pleasing and easy to navigate. Although most of the stock is unavailable which is hard to pick out if my size is available in anything. Ultimately, I love the quality and the great product variety! x

Sizing True to size
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The reviewer stated that an incentive was offered for this review

Bella
BellaPerth, WA

Slightly annoyed

published

I had received an email at 8:51am 25/06/2021 in regards to 40% off and as I was purchasing at 9:04 it changed to 30% off. Slightly misleading.

Product Quality
4/5
Shipping
4/5
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
Similar opinion? Write a review on ProductReview.com.au!

The reviewer stated that an incentive was offered for this review

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Rach.k
Rach.kGreater Melbourne (Inner), VIC
  • 2 reviews
  • 2 likes

Worst quality hoodie for price

published

I love white fox and have a heap of their clothes but this would have to be the worst hoodie I have bought from them! Has anyone else had an issue with this material?
I have only worn it 5 times and handwashed it 2 times as per the instructions and the pilling is ridiculous. I emailed them about it and was basically fobbed off, stating it was my fault for overwear. Yet I didn't realise 'overwear' was from 5 times use and only around the house. I would be interested to know if anyone else has experienced this pilling from their same jumper. Thanks

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Product Quality
1/5
Incentivised Review No
Return Claim MadeYes
Sizing True to size
Product Appearance As advertised
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Beautiful but broke within minutes of arrival

published

One of the straps broke on the “Stay Young” bustier top (Tan colour) within 2 minutes of wearing it, I had to stressfully sew it back on myself before I had to go out. It is very stunning but disappointed in the quality.

Product Quality
3/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
Similar opinion? Write a review on ProductReview.com.au!
TanyaKane
TanyaKaneGreater Melbourne (Outer), VIC
  • 3 reviews
  • 2 likes

Bad quality

published

The first pair of workout tights I ordered from white fox had a stain on either leg that did not wash out, yes they gave me a refund but the pants were sold out so I couldn't get a replacement pair. Next pair was a pair of tracksuit pants that arrived with a whole in. Thirdly I have another pair of workout pants with coloured stripes down the side that have already strayed to crack after only wearing 3 times. Awful quality for the price you pay!

Product Quality
3/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
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Questions & Answers

ava P.
ava P.asked

I ordered four items on Sunday, it’s now almost Wednesday but I don’t have a dispatch email. If I selected standard shipping how long is it going to take to be dispatched? Xx

1 answer
White Fox Boutique
Grace G.White Fox Boutique

Hi Ava!

As mentioned on our shipping information page, please allow up to 7 business days for your order to dispatch due to the volume of orders. Our team will be working super hard to get these orders out as quickly as possible!

https://whitefoxboutique.com.au/pages/shipping

You will receive a tracking email once your order has been dispatched.

Please feel welcome to contact our Customer Service team if you have any questions!

beth j.
beth j.asked

I just ordered for a standard of 20 bussiness days... do they take that long to deliver?

1 answer
White Fox Boutique
Grace G.White Fox Boutique

Hi Beth!

If you have selected Standard Shipping then it can take the postal network up to 20 Working Days to deliver the package once dispatched. However, you can use your tracking information to track your package the whole way!

Please feel welcome to contact us at info@whitefoxboutique.com if you have any questions, we can always help!

Love WF xx

lexie
lexieasked

what other brands could i compare the size of swimwear at with before i buy! i struggle with getting the right size and have a set of bathers that fit well so if i compare with that hopefully i will order the right size

No answers

Get an answer from our members and White Fox Boutique representatives

Details

CategoryOnline Shops and Clothing Shops & Brands
Offers Free Standard Shipping Yes
Free Standard Shipping Minimum Order Amount $100.00
Mens / Womens ClothingWomens
Labels Sold Own Label
Buy Now, Pay Later OptionsAfterPay
Clothing TypeActivewear, General / Everyday and Swimwear
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