Reviewer Photos & Videos
Still waiting for my refund
Its been over a month since i have returned items to whitefox and i still have not received my money back. Bought tops that were poorly and cheaply made. The models pose a certain way to make things look good but in reality they dont look good.
Really doo doo
I was so keen to buy from this store considering I had seen it all over instagram, only for me to try on my clothing and the sizing be EXTREMELY inconsistent with me being an XS in one product and Medium in another?. Quality was disappointing as hell, like worse than your typical SheIn or extreme budget website. Refunds that charge you and terrible policy with you not being able to receive a full product refund on a store credit that EXPIRES???. Customer Service didn't even sort my case out until 2 months after my initial email, after I had sen...t several over the months. I work in retail so I'm usually a very forgiving person when it comes to clothing brands, but god was this experience is awful. Tell me if any of you want my $47 store credit because I certainly don't xx
One star is way too many. DO NOT BUY FROM HERE
DO NOT BUY FROM HERE. They will not refund your money even though goods have been sent back. Our only hope is Paypal will sort it.
Returned items per instructions and been waiting 20 days for my refund/credit . Items were for my daughter’s birthday and currently $130 out of pocket plus return postage. Emailed after 10 days and responded but was told if emailed again would be pushed to bottom of queue . Very poor
So I ordered one of their red mini dresses for my birthday nearly a month ago. It came and it was way too small (said on the sizing chart it would fit a medium (size 10)) and was not even close.
I returned it within a couple of days in perfect condition and they have had my return sitting in their warehouse for 2 whole weeks. I have emailed them twice asking if they could please give me my store credit as they originally said I would receive a confirmation email within 3-4 business days of receiving the return which I have not. It’s been two w...
Have ordered from this website before with no issues but my last two orders are a different story. I waited 3 weeks for a 1-4 day express shipping package that arrived with missing items. I emailed the company twice and commented on their Instagram I received no reply until 2 weeks after my order arrived providing me with the tracking number for an already delivered package. Clearly the company has no regard for customer satisfaction as they couldn’t reply to my email until a month later with irrelevant information. Can’t say I’d recommend this company to a friend or order from them again. Such a shame as they have such nice clothes but absolutely no regard for customers.
Not size inclusive
I love the clothing at White Fox and have tried to order from them quite a few times now, but every time I’ve ordered I’ve had to return the clothes because they only seem to be made for one type of body regardless of what size you get. I’m typically a size 8-10 but on the curvier side with larger hips, bum and boobs and none of the dresses or skirts have covered my bum or been able to zip/button around my hips even when I’ve tried a size M or L - the returns also take longer than most stores to be processed so it’s a bit discouraging wanting to bother to reorder. There are so many clothes I’d love to wear from this store, but unfortunately it just isn’t made practical.
Worst fabric ever
Purchased main events pants and its the worst fabric ever washed then once following hand wash care instructions and the fabric ripped in multiple places
Great fun fashion Returns not keeping up with the market
Beautiful fun clothing! Love it ! Great brand! However if it doesn't fit or not a good style for my body type and I return an item, I am only given a credit. No refund available even if in brand new condition and returned straight away. No other online merchant does this. I've had to return things three times now it's very frustrating, I would have preferred my money back.
Returns lady was lovely snd was only following company policy. I truly think the company needs to get with the times and provide refunds. I would buy more if they did. Now I'm just trying to use up my credits and not shop again.
Not good quality
Not satisfied with quality. I requested a return and found out, they only give a credit not Refund!!!!!!! To process a credit, receiving an email say that please allow up to 14 business days!!!! Omg! Terrible customer service. Will never order from them again.
Worst customer service ever!!!
Do not shop here. Their customer service is an absolute joke. I was promised that my return would be processed within seven days it has now been over a week and the item I wanted is sold out. I asked the team if they could please put this item aside since they’re experiencing delays with processing their returns but they couldn’t even do that for me. To top it off this company won’t even give you your money back they will only give you a store credit which is such a joke considering they sell out of the item you were wanting. And also they do not respond to emails especially when you are not happy.
Love this shop BUT...
I really find it unfair to the customer the need to pay for returns.
Twice now I've ordered an item that in my opinion fit very small for a normal size xs. I don't normally have so many sizing issues but in saying that now I've paid to return because of this issue twice/ I am forced to accept store credit rather than a refund...
There are a lot of online retailers who will pay for the return shipping label and in addition, offer you extra credit for not taking a refund- I find them much more desirable and trustworthy retailers.
I would give 0 stars if I could. Do not buy from them
Do not order from White Fox Boutique. Terrible quality and customer service. I ordered a dress that was the length of a top. It was extremely misleading and they would not agree to a refund. Instead I had to pay for my shipping to send it back and they sent a credit note back. Customer service was not helpful at all. Seems like they don’t care and don’t even have quality control. Spend your money elsewhere. Would not recommend.
Not what it seems...
Purchased my first order from White Fox:
All In Oversized Hoodie in Sand, Signature Bike Shorts in Sand and Established Tee in Sand. Spent roughly $200 (a lot considering I had never purchased from them before) and was quite disappointed at the quality of material to be honest. The Hoodie I tried on, washed only ONCE and it came out full of lint so that completely destroyed my experience considering I had put it through a gentle wash and followed all instructions on the tag. The Tee and Shorts were purchased in S/M and don’t fit (I’m a size 8)...
I had ordered this dress a year or so ago and was excited to see what I thought was the same dress back in stock. Unfortunately they have changed to a really cheap material and i was so disappointed. I can’t even get my money back as it’s only store credit.
Questions & Answers
I ordered four items on Sunday, it’s now almost Wednesday but I don’t have a dispatch email. If I selected standard shipping how long is it going to take to be dispatched? Xx
As mentioned on our shipping information page, please allow up to 7 business days for your order to dispatch due to the volume of orders. Our team will be working super hard to get these orders out as quickly as possible!
You will receive a tracking email once your order has been dispatched.
Please feel welcome to contact our Customer Service team if you have any questions!
I just ordered for a standard of 20 bussiness days... do they take that long to deliver?
If you have selected Standard Shipping then it can take the postal network up to 20 Working Days to deliver the package once dispatched. However, you can use your tracking information to track your package the whole way!
Please feel welcome to contact us at email@example.com if you have any questions, we can always help!
Love WF xx
what other brands could i compare the size of swimwear at with before i buy! i struggle with getting the right size and have a set of bathers that fit well so if i compare with that hopefully i will order the right size
Get an answer from our members and White Fox Boutique representatives
|Category||Online Shops and Clothing Shops & Brands|
|Offers Free Standard Shipping||Yes|
|Free Standard Shipping Minimum Order Amount||$100.00|
|Mens / Womens Clothing||Womens|
|Labels Sold||Own Label|
|Buy Now, Pay Later Options||AfterPay|
|Clothing Type||Activewear, General / Everyday and Swimwear|
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