Reviewer Photos & Videos
Non-existent Customer Service - Your money will be stolen
I returned some of my items about 8 weeks back with Australian post tracking. Australia post has confirmed the shipping has been received on Whitefox end. Despite trying to contact Whitefox several times, I have not heard from them and my money has not been credited back to my account. Do not shop here!
No customer service
Does anyone know how I get in contact with them? I sent them an email to the only contact listed on their website over a month ago and have sent several follow ups but still haven’t received any response other that the automated email saying they’ll be in contact.
I’ve even tried messaging them on Instagram DM. Can someone from White Fox please get in contact with me regarding a return?
Returned items per instructions and been waiting 20 days for my refund/credit . Items were for my daughter’s birthday and currently $130 out of pocket plus return postage. Emailed after 10 days and responded but was told if emailed again would be pushed to bottom of queue . Very poor
Worst fabric ever
Purchased main events pants and its the worst fabric ever washed then once following hand wash care instructions and the fabric ripped in multiple places
Strange Sizing and Bad Customer Service
After having a $500 order placed without my knowledge due to a glitch on the White Fox website I was only given store credit as compensation. I then returned all the items and at least 3 weeks later I finally got the store credit. Also, the sizing is really strange - I am always a size 6 (XS) but the clothes on White Fox can at times be huge on me or tiny.
Terrible returns process
I don't mind whitefox only offering a credit, but it's been over 2 weeks since my return item arrived at their warehouse and I still haven't received the credit. I've missed out on the swimwear sale because of this and customer service won't honour it... I won't be rushing to shop at whitefox again. There's other better brands who are friendlier, faster and have better clothes. Not to mention the standard zip front sweater S/M is HUGE and it's the smallest size available. Their sizing guides are slightly off and the quality isn't great.
Not good quality
Not satisfied with quality. I requested a return and found out, they only give a credit not Refund!!!!!!! To process a credit, receiving an email say that please allow up to 14 business days!!!! Omg! Terrible customer service. Will never order from them again.
Terrible fit on jeans and bad return policy
Got a pair of XS jeans and they’re so long and baggy they go up to my neck (I’m 160cm)
The description for the jeans don’t say how long they are and customer service takes days to respond to you.
Return policy will only give you a store credit and will deduct $10 off for shipping.
Not shopping from here again
I had ordered this dress a year or so ago and was excited to see what I thought was the same dress back in stock. Unfortunately they have changed to a really cheap material and i was so disappointed. I can’t even get my money back as it’s only store credit.
I don’t even know where to begin but I think pictures speak louder than words. This is my first and last order with White Fox as they clearly don’t care about their customers or the quality they are sending out. You are better off shopping at Princess Polly- they have immaculate quality.
Quality is poor and products are way overpriced The hoodie we purchased was bally before it was even washed Customer service was not great and they wouldn’t allow a refund of faulty garment
Very bad customer service and quality the product is not that good & expensive!
Very bad customer experience with this woman call [Name Removed]!! I ordered a crop top etc which came to me dirty and had a foul smell of body odour.
When I initially made a complaint they were not helpful at all and constantly dragged out resolving the matter.
After finally coming to the conclusion that this was their mistake, in the end i need to cover the costs in returning the item through post.
Very unprofessional in the way they conducted business & also size chart is not accurate at all.
Terrible quality, terrible customer service
Ordered a $90 jumper, it arrived covered in fabric fibres so I followed care instructions and placed in cold, hand wash on its own. Jumper is destroyed after one wash.
Questions & Answers
I ordered four items on Sunday, it’s now almost Wednesday but I don’t have a dispatch email. If I selected standard shipping how long is it going to take to be dispatched? Xx
As mentioned on our shipping information page, please allow up to 7 business days for your order to dispatch due to the volume of orders. Our team will be working super hard to get these orders out as quickly as possible!
You will receive a tracking email once your order has been dispatched.
Please feel welcome to contact our Customer Service team if you have any questions!
I just ordered for a standard of 20 bussiness days... do they take that long to deliver?
If you have selected Standard Shipping then it can take the postal network up to 20 Working Days to deliver the package once dispatched. However, you can use your tracking information to track your package the whole way!
Please feel welcome to contact us at firstname.lastname@example.org if you have any questions, we can always help!
Love WF xx
what other brands could i compare the size of swimwear at with before i buy! i struggle with getting the right size and have a set of bathers that fit well so if i compare with that hopefully i will order the right size
Get an answer from our members and White Fox Boutique representatives
|Category||Online Shops and Clothing Shops & Brands|
|Offers Free Standard Shipping||Yes|
|Free Standard Shipping Minimum Order Amount||$100.00|
|Mens / Womens Clothing||Womens|
|Labels Sold||Own Label|
|Buy Now, Pay Later Options||AfterPay|
|Clothing Type||Activewear, General / Everyday and Swimwear|
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