1 photo
White Fox Boutique

White Fox Boutique

4.7 from 750 reviews · View Statistics
See the Best Clothing Shops & Brands in 2021 as rated by Australians on ProductReview.com.au.
Listing monitored by White Fox Boutique

Reviews

2.6
41 reviews
Previous
Next

Reviewer Photos & Videos

  • Thumbnail
  • Thumbnail
  • Thumbnail
  • More
    Thumbnail
Ally
AllyCentral Queensland, QLD
  • 2 reviews
  • 1 like

Rip offs and terrible quality

published

I received two items that were faulty and I emailed immediately and sent photos. Customer service responded and said they will promptly refund me as this is not there standards so i sent back to the warehouse and they started ignoring my emails and sending generic messages and they owe me over $100 for faulty items

Product Quality
1/5
Shipping
1/5
Incentivised Review No
Return Claim MadeYes
Sizing True to size
Product Appearance Not as advertised
White Fox Boutique
Grace G.White Fox Boutique
Ally
Ally

This went on for 2 months, the items have not been refunded, nothing has been sent back to me and both items were sent to me EXACTLY how they were returned

Beachman
BeachmanSouth East Queensland, QLD
  • 13 reviews
  • 12 likes
  • Verified

Refused to refund on faulty item

published

I bought my daughter bought a skirt with a matching top online. When the items arrived, the skirt had missing parts which rendered it unwearable. It was returned through the online portal after requesting the return address numerous times which the seller attempted to avoid disclosing. When the goods were returned they refused a refund on the basis that my daughter should have read the "frequently asked questions."
These operators are obviously are attempting to delay, frustrate and avoid refunding the cost of the faulty item which is unethical and illegal. My daughter is lodging a complaint with Fair Trading.

Product Quality
1/5
Incentivised Review No
Return Claim MadeYes
Product Appearance Not as advertised
White Fox Boutique
Grace G.White Fox Boutique
Beachman
Beachman

As the item is obviously faulty, please issue a refund to avoid legal action. Avoid using tactics to avoid issuing a refund as they won’t work with us, but probably work with gullible people.

  • Verified

If you’re in the US, this place will cost you

published
  • Thumbnail
  • Thumbnail
  • Thumbnail
Product Quality
1/5
Shipping
1/5
Incentivised Review No
Product Appearance Not as advertised
White Fox Boutique
Grace G.White Fox Boutique
Nikki
Nikki
  • 5 reviews
  • 3 likes

Terrible returns process

published

I don't mind whitefox only offering a credit, but it's been over 2 weeks since my return item arrived at their warehouse and I still haven't received the credit. I've missed out on the swimwear sale because of this and customer service won't honour it... I won't be rushing to shop at whitefox again. There's other better brands who are friendlier, faster and have better clothes. Not to mention the standard zip front sweater S/M is HUGE and it's the smallest size available. Their sizing guides are slightly off and the quality isn't great.

Product Quality
2/5
Shipping
4/5
Incentivised Review No
Return Claim MadeYes
Sizing Very large
Product Appearance Not as advertised
Clothing Shops & Brands

Find out how White Fox Boutique compares to other Clothing Shops & Brands

Know better, choose better.

Compare all
BCc
BCcGreater Melbourne (Inner), VIC
  • Verified

Not good quality

published

Not satisfied with quality. I requested a return and found out, they only give a credit not Refund!!!!!!! To process a credit, receiving an email say that please allow up to 14 business days!!!! Omg! Terrible customer service. Will never order from them again.

Product Quality
1/5
Shipping
1/5
Incentivised Review No
Return Claim MadeYes
Sizing Slightly large
Product Appearance Not as advertised

Wouldn't recommend. Bad return policy and jeans.

published

Found it all easy to navigate however they do not do refunds!!! Ordered jeans and they were just not what they looked like online. Returning products for store credit takes months and is such a hassle. They keep changing their policy from 7 days to 14, what else? Also, you have to pay for shipping to make a return and then again to get a new product. Absolute joke.

Product Quality
1/5
Shipping
1/5
Incentivised Review No
Return Claim MadeYes
Sizing Slightly small
Product Appearance Not as advertised
Maddy
MaddyGreater Melbourne (Metropolitan), VIC
  • 2 reviews
  • 2 likes

Worst customer service ever!!!

published

Do not shop here. Their customer service is an absolute joke. I was promised that my return would be processed within seven days it has now been over a week and the item I wanted is sold out. I asked the team if they could please put this item aside since they’re experiencing delays with processing their returns but they couldn’t even do that for me. To top it off this company won’t even give you your money back they will only give you a store credit which is such a joke considering they sell out of the item you were wanting. And also they do not respond to emails especially when you are not happy.

Product Quality
1/5
Shipping
1/5
Incentivised Review No
Return Claim MadeYes
Sizing Very small
Product Appearance Not as advertised
D Georgia
D GeorgiaQueensland
  • 2 reviews

Poor customer service/ clothing quality

published
  • Thumbnail
Incentivised Review No
Return Claim MadeYes
Sizing True to size
Product Appearance Not as advertised
Penelope
PenelopeGreater Melbourne (Inner), VIC
  • 3 reviews
  • 1 like
  • Verified

Terrible fit on jeans and bad return policy

published

Got a pair of XS jeans and they’re so long and baggy they go up to my neck (I’m 160cm)
The description for the jeans don’t say how long they are and customer service takes days to respond to you.

Return policy will only give you a store credit and will deduct $10 off for shipping.

Not shopping from here again

Product Quality
1/5
Shipping
3/5
Incentivised Review No
Sizing Very large
Product Appearance Not as advertised
Clothing Shops & Brands

Find out how White Fox Boutique compares to other Clothing Shops & Brands

Know better, choose better.

Compare all
  • Verified

Horrible scam

published

Ordered a size small. I’m a size 4 so I’m not an xs. The pants were made deformed for the butt to be in the front. They wouldn’t refund me. All returns are store credit and expensive shipping back

  • Thumbnail
Product Quality
2/5
Shipping
1/5
Incentivised Review No
Product Appearance Not as advertised
Genie G.
Genie G.Greater Melbourne (Inner), VIC

I would give 0 stars if I could. Do not buy from them

published

Do not order from White Fox Boutique. Terrible quality and customer service. I ordered a dress that was the length of a top. It was extremely misleading and they would not agree to a refund. Instead I had to pay for my shipping to send it back and they sent a credit note back. Customer service was not helpful at all. Seems like they don’t care and don’t even have quality control. Spend your money elsewhere. Would not recommend.

Product Quality
1/5
Shipping
1/5
Incentivised Review No
Return Claim MadeYes
Sizing Very small
Product Appearance Not as advertised

Not what it seems...

published
Product Quality
1/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Sizing Very small
Product Appearance Not as advertised
Clothing Shops & Brands

Find out how White Fox Boutique compares to other Clothing Shops & Brands

Know better, choose better.

Compare all
Catherine Maree N.
Catherine Maree N.Illawarra, NSW
  • 2 reviews

Poor customer service!

published

The service from white fox is appalling! The size of my item I brought was incorrect and also the sizing needs to be updated on there website. Quality of clothing needs to improve considering how expensive items can be!
I asked for an exchange ( they don’t do exchanges) which is ridiculous considering I only needed a different size. And to also make you return the item and not even allow for free shipping to get another size sent out to you! Just bad customer service!! I was happy to send back but at least offer free shipping for the item to be sent in the correct size! Very disappointing and once used my store credit I will not be buying from this site again nor recommending it!

Product Quality
3/5
Incentivised Review No
Sizing Slightly small
Product Appearance Not as advertised
JEM
JEMGreater Melbourne (Metropolitan), VIC
  • 14 reviews
  • 4 likes
  • Verified

Horrible quality

published

I don’t even know where to begin but I think pictures speak louder than words. This is my first and last order with White Fox as they clearly don’t care about their customers or the quality they are sending out. You are better off shopping at Princess Polly- they have immaculate quality.

  • Thumbnail
  • Thumbnail
  • Thumbnail
Product Quality
1/5
Shipping
3/5
Incentivised Review No
Sizing Slightly large
Product Appearance Not as advertised
White Fox Boutique
Grace G.White Fox Boutique

Poor quality

published

Quality is poor and products are way overpriced The hoodie we purchased was bally before it was even washed Customer service was not great and they wouldn’t allow a refund of faulty garment

Product Quality
1/5
Incentivised Review No
Return Claim MadeNo
Sizing Very large
Product Appearance Not as advertised

Questions & Answers

beth j.
beth j.asked

I just ordered for a standard of 20 bussiness days... do they take that long to deliver?

1 answer
White Fox Boutique
Grace G.White Fox Boutique

Hi Beth!

If you have selected Standard Shipping then it can take the postal network up to 20 Working Days to deliver the package once dispatched. However, you can use your tracking information to track your package the whole way!

Please feel welcome to contact us at info@whitefoxboutique.com if you have any questions, we can always help!

Love WF xx

lexie
lexieasked

what other brands could i compare the size of swimwear at with before i buy! i struggle with getting the right size and have a set of bathers that fit well so if i compare with that hopefully i will order the right size

No answers

Get an answer from our members and White Fox Boutique representatives

Details

CategoryOnline Shops and Clothing Shops & Brands
Offers Free Standard Shipping Yes
Free Standard Shipping Minimum Order Amount $100.00
Mens / Womens ClothingWomens
Labels Sold Own Label
Buy Now, Pay Later OptionsAfterPay
Clothing TypeActivewear, General / Everyday and Swimwear
Visit official website

Other Clothing Shops & Brands

Previous
Next
See all Clothing Shops & Brands

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.